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Erin J
Customer Reviews for Alberta Toy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nancy was great! She helped me out with a mistake that had been made by one of the U Haul schedulers and helped resolve a problem that would have made my experience more difficult. Thank you, Nancy! 👏👏👏
Christine Cn/a
Richard AGood morning Uhaul, Renting from Uhaul, for us, has generally been a reasonable and fairly good experience, including this past rental. Although the truck was not cleaned appropriately, it was still satisfactory and met our needs, being functionally utilizable. Thank you.
Stephen NExcellent service.
Linda Mthey want to help you work with them.
DONALD PThese Trailers should have an option to come with a Trailer lifting jack even the small 4x8 cargo trailers
ARNOLD SThis location was extremely helpful. The previous location seemed sketchy wanting payment upfront , wouldn’t take debit . Then looking at the last min these guys thought it was strange and got us the trailer we needed .
Robert SEnsure gas level is accurately recorded. Ensure vehicle is clean in cab. U-Haul response to customer via app should be as soon as practically possible, if no confirmation that customer has received keys and entry to vehicle, calls should be placed to the customer to guarantee the customer has access to vehicle when picking up, customer waited over 2 hours via app and calling by phone.
Jeremy GOpen at least one drop off point in Kenora ON - last month you had 3 and now you closed them all - cost me 5 hours and $200 in fuel to return
Donald WGreat experience But needs cruise
SCOTT KGreat customer service
Scott GIt would be nice to have the quotes ahead of time so that AISH clients can send them in sooner because I feel that AISH didn't quite get all the information they needed and I ended up paying for some of the stuff out of my own pocket...
Anthony MThe only thing that was a problem is that I reserved 2 dollys and other moving equipment and there was none when I got there. I had to rent some from a Fas Gas on 154 street that doesn't seem to open on regular days so I have to try for the 3rd time to return it to them tomorrow. The lady that runs the Toy Storage is a machine! Absolutely wonderful!!
MONA KNancy who helped get me on my way went above and beyond her responsibilities. She made sure I had everything I needed when I needed it. She was kind and very helpful!
Paul MThe equipment was little dirty inside the cab and the box. Nancy was great so does the rest of the team
Hanibal GI used the after-hours pick-up option. The instructions were clear and easy to follow, and it went smoothly and fairly quickly. I returned the truck during business hours, and the personnel at the neighborhood location was friendly and efficient. The truck itself was excellent condition. Altogether a good experience. My only criticism is that being a USAmerican vehicle, the speed was difficult to read on the speedometer (the KM numbers were too small to read while driving) and I had to do some math to figure out the cost per KM. UHaul does a good job despite the lack of competition, but it feels like they don't show much respect for doing business with Canadians in Canada.
Larry DThe agent was super nice and corporative, the only thing that I would like to see is when I loaded the vehicle on the trailer I couldn't open the door because it hits on the trolley side
Samy AVery happy with this transaction.
David GThe lady who helped me was more than great and very friendly talking and explaining every step all the way till I got the trailer.
Ahmed HMassive lot with lots a space. Clean vehicle and very friendly staff. Yes, I would recommend it to anyone.
Michael EAs Always best place to rent moving vehicle.
Melvin MThe guy was nice and helpful and gave me the #’s to put through my damage claim and also gave me the numbers for head office if I don’t get anywhere with that.
Justin BNo comments.
Sandra KI had called location and head office to Confirm visa debit was allowed. Did not accept at time amd severe inconvenience to get a van!!
Helen WIf truck is not cleaned then price should be lower. Also don’t call the truck fuel “ full” because it’s near the F on the instrument.
Craig BNancy was very pleasant and accommodating. She changed my drop off location to a more convenient spot and saved me a little sum of money in the process. Very efficient and the pickup procedure and drop off were timely. Highly recommend this location.
Norman HVery pleased! Minor issue … 2 of the dollies I ordered were not there. I just wish they had let me know sooner so maybe I could’ve made arrangements from some other place.
Dean HIt’s all good!
Beverly KNancy's service was excellent, exemplary.
Jacques BOnly issue was when returning after hours. Was given website to go to to do return notification but was not told it had to be done while sitting at location and in the vehicle. Had to drive back for it to confirm that it was correct location and couldn't upload picture for mileage and gas. Did take one for our peace of mind before we originally left. Wanted picture taken while on the website but truck already locked and key in return box. Otherwise everything went smooth.
Patrick Eweather was bad… snowy / slush and thus the cleaness of the rental
matt aAlberta Storage had fantastic customer service! Would recommend anytime.
Joel CI'm very thankful for the lady working during pick-up, she kept me informed of the drop-off location as I had to go to another location to drop-off due to this location being closed the day of drop-off.
Stephanie JSimo is the best rental agent to deal with, highly recommend. Thank you, Simo
mohammad mNo issues with the trailer and took it 2900km
Mitchell RGreat people and great service. Best move I’ve ever had. Great company for years and years to come
Jason TThe original place I had my reservation for was a joke this place really helped me out I will never step foot on 7 Heaven food store again
Trystan JNot clear on pickup / drop off. The web page and the toll free line didn’t help. Took a while to figure out how to get into the truck and the where to leave the keys. The web page don’t does not enlarge well either.
Nabil MAs a first time user of U-Haul I got confused about the drop off steps and procedures. But in the end the trailer got back to the lot safe and sound.
Cory GNancy at the desk was super friendly and helpful.
Shannon Wnothing!! every thing was great!!
Douglas HThe vehicle was clean but it did smell quite badly. Check in process was long, wish I had known I could have done so on my phone.
Bonni PBest U-Haul experience ever. The service (thank you, Nancy) was fast, efficient, and friendly. The truck we rented was clean and ready when we arrived. We will definitely use this location again and recommend it to our friends. Thank you for the great experience!
Jeff ANo notes, forget the name of the guy. He was some super friendly dude with a beard who called me back when I left a message and upgraded my truck for me
David bVery friendly and competent lady checked me in. Overall, this rental was very good. My only complaint is that somehow the e-receipt that I received had no dollar amounts - just all zeroes.
Mike BYou charged me an extra 40$, I assume because when i dropped the vehicle off on a sunday (office was closed), i had a question that i was put on hold for 30 mins causing my drop off time to be late. You then charged me for a full extra day. When i questioned the charges, nobody responded to me, you just charged my credit card.
andrew bThis is my preferred location. Great service, What more can I say, it went well.
RICK CThanks for the easy check in and out.
Glenn CHitch for pick up truck should be included pull my ubox i was told to buy one, so I returned it after I used it but I was charged for it for rent instead, In Scarborough where I rented a truck and trailer it was already included in what I paid.
Alejandro eMy experience was very pleasant, smooth and efficient service. As a repeat customer, I found the U-Haul representative was once again excellent. Thank-you.
hateemtim hGreat staff. Very friendly and accommodating.
Xiaoran LThe U-Haul staff member, Nancy, was excellent. She was very helpful and friendly. Overall great experience, I will use this location again. Thank you
sanaa hVery bad communication , we got locked out with our car inside the gate. No proper place to drop the keys off.staffs lack of knowledge about their operation made our day miserable.
Anoopsai VThere was a lot of back and forth about the rental. I was told that I would receive a $50 credit for the hassle but never did.
DARLENE SI still think uhaul could have brought this larger unit to a dealer closer to me or at least let me drop it off there. That's quite a minor issue though, well done for this dealer
collin bThe cupholder was broken off the dashboard was broken off the gentleman had me and another man competing for the same trailer that I had rented over a month prior and the very next day he had two separate people booked for the same trailer at the same time I also got charged double what I agreed to after I checked in the vehicle
Stephy-Lynn BExcellent place to rent from
Kenneth W