Customer Reviews for Alberta Toy Storage
(U-Haul Neighborhood Dealer)

66 reviews

12521 123 St NW Ste B   Edmonton, AB T5L4W7

(587) 689-3595

Hours

  • Mon–Fri
    10 am–4 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/6/2022 - 12/9/2022: Closed

Services at this Location:

Contact Us

(587) 689-3595

12521 123 St NW Ste B
Edmonton, AB T5L4W7

Services at this Location:

Hours

  • Mon–Fri
    10 am–4 pm
  • Saturday
    10 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/6/2022 - 12/9/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Alberta Storage had fantastic customer service! Would recommend anytime.

Joel C. 
Rating:
4.0

Customer did not leave a comment.

Prem P. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

I'm very thankful for the lady working during pick-up, she kept me informed of the drop-off location as I had to go to another location to drop-off due to this location being closed the day of drop-off.

Stephanie J. 
Rating:
5.0

Simo is the best rental agent to deal with, highly recommend. Thank you, Simo

mohammad M. 
Rating:
5.0

No issues with the trailer and took it 2900km

Mitchell R. 
Rating:
5.0

Great people and great service. Best move I've ever had. Great company for years and years to come

Jason T. 
Rating:
1.0

The original place I had my reservation for was a joke this place really helped me out I will never step foot on 7 Heaven food store again

Trystan J. 
Rating:
4.0

Not clear on pickup / drop off. The web page and the toll free line didn't help. Took a while to figure out how to get into the truck and the where to leave the keys. The web page don't does not enlarge well either.

Nabil M. 
Rating:
3.0

As a first time user of U-Haul I got confused about the drop off steps and procedures. But in the end the trailer got back to the lot safe and sound.

Cory G. 
Rating:
5.0

Nancy at the desk was super friendly and helpful.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

Bradford L. 
Rating:
5.0

nothing!! every thing was great!!

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Ifeanyichukwu O. 
Rating:
5.0

Customer did not leave a comment.

Conrad H. 
Rating:
3.0

The vehicle was clean but it did smell quite badly. Check in process was long, wish I had known I could have done so on my phone.

Bonni P. 
Rating:
5.0

Best U-Haul experience ever. The service (thank you, Nancy) was fast, efficient, and friendly. The truck we rented was clean and ready when we arrived. We will definitely use this location again and recommend it to our friends. Thank you for the great experience!

Jeff A. 
Rating:
5.0

No notes, forget the name of the guy. He was some super friendly dude with a beard who called me back when I left a message and upgraded my truck for me

David B. 
Rating:
4.0

Very friendly and competent lady checked me in. Overall, this rental was very good. My only complaint is that somehow the e-receipt that I received had no dollar amounts - just all zeroes.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

JennyAnne T. 
Rating:
1.0

You charged me an extra 40$, I assume because when i dropped the vehicle off on a sunday (office was closed), i had a question that i was put on hold for 30 mins causing my drop off time to be late. You then charged me for a full extra day. When i questioned the charges, nobody responded to me, you just charged my credit card.

andrew B. 
Rating:
1.0

Customer did not leave a comment.

HUSSAIN F. 
Rating:
5.0

Customer did not leave a comment.

isaac L. 
Rating:
5.0

This is my preferred location. Great service, What more can I say, it went well.

RICK C. 
Rating:
5.0

Thanks for the easy check in and out.

Glenn C. 
Rating:
4.0

Customer did not leave a comment.

Kahlan L. 
Rating:
3.0

Hitch for pick up truck should be included pull my ubox i was told to buy one, so I returned it after I used it but I was charged for it for rent instead, In Scarborough where I rented a truck and trailer it was already included in what I paid.

Alejandro E. 
Rating:
5.0

My experience was very pleasant, smooth and efficient service. As a repeat customer, I found the U-Haul representative was once again excellent. Thank-you.

hateemtim H. 
Rating:
5.0

Great staff. Very friendly and accommodating.

Xiaoran L. 
Rating:
5.0

The U-Haul staff member, Nancy, was excellent. She was very helpful and friendly. Overall great experience, I will use this location again. Thank you

sanaa H. 
Rating:
4.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

MAXMAD I. 
Rating:
1.0

Very bad communication , we got locked out with our car inside the gate. No proper place to drop the keys off.staffs lack of knowledge about their operation made our day miserable.

Anoopsai V. 
Rating:
3.0

There was a lot of back and forth about the rental. I was told that I would receive a $50 credit for the hassle but never did.

DARLENE S. 
Rating:
4.0

I still think uhaul could have brought this larger unit to a dealer closer to me or at least let me drop it off there. That's quite a minor issue though, well done for this dealer

collin B. 
Rating:
3.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
1.0

The cupholder was broken off the dashboard was broken off the gentleman had me and another man competing for the same trailer that I had rented over a month prior and the very next day he had two separate people booked for the same trailer at the same time I also got charged double what I agreed to after I checked in the vehicle

Stephy-Lynn B. 
Rating:
5.0

Excellent place to rent from

Kenneth W. 
Rating:
2.0

Owner/Operator needs to be on time. I called to confirm reservation 2 days in advance with said owner operator and he assured me he would be on site at 9. Didn't drive off with our Uhaul until 0930.

Daniel A. 
Rating:
1.0

I booked apt for pickup in st. Albert only to get a call two hrs later saying they don't have a vehicle after all so pickup in edmonton. They asked if I needed a dolly, I said yes I will need 2 dollies. I then get a call from edm location saying no dolly available. I said I was told you had one she said there is no guarantees on dollies but we will do our best. When we got there for 9:00 am pickup the gate was still closed and a manager parked outside gate said person who worked there was running late?! We didn't start driving vehicle until 10:00am. When the plan was to already be loading by then. I will definately not recommend Uhaul to anyone, nor will I be back. Very disappointed in this company. What moving company doesn't have dollies??????

Marry M. 
Rating:
1.0

The gas tank was 1/8 full, the person checking me in said it was 1/4, I returned the truck exactly where the gas was 1/8 and was charged 36.00 No explanation other than Uhaul charges him Poor service

Kenneth R. 
Rating:
3.0

II had reserved a furniture dolly as well as moving blankets and was told there wasn't any when I got there to pick up the moving truck. The inside of truck was super dusty leaving everything that touched it absolutely filthy.

Jeremy L. 
Rating:
5.0

Guy working the desk was super friendly and really accommodating. Also let me store the uhaul in the lot overnight as I didn't want to leave it on my street with all my belongings in it.

Lawrence E. 
Rating:
5.0

Customer did not leave a comment.

Jayde E. 
Rating:
5.0

Customer did not leave a comment.

Dereje A. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
3.0

Nicole was extremely thoughtful and professional when it came to handling my situation. My rating is solely based on her excellent customer service and help. My reserved truck at 9 am for pickup was unavailable as the previous customer decided to keep for another day. The only available time for my pickup was at 2:30 pm and this was 3rd location that I had to go in order to get my truck. I had to delay my cleaning appointment for my apartment and even ask my landlord for permission if we could move out of our apartment at a later time; we had to move out of noon as per of our lease agreement. Having a $50 fee for extra time is ridiculous because I had to accommodate my plans around this scheduling. Like I said, Nicole was thoughtful and credited me $50 to my account for the inconvenience. Uhaul needs to have a stricter policy when it comes to drop off and have a better scheduling system.

Katelyn W. 
Rating:
4.0

U-Haul needs to update their website. Luckily for us, our pick up and drop off location was open so we could actually a had with things. If this was not the case, I don't know what we would have done. The website constantly going offline and not recognizing our login credentials made the process of renting the equipment 1000 times more stressful. With the U-Haul website, the app could be vastly improved - it currently has one star on the App Store.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Eli M. 
Rating:
2.0

I rent it out at 6 pm with a trolly so i can start putting stuff in but when i got the truck no trolley and furniture rags , so i need to wait 6am in the morning to get the trolley and lose half a day of my rental. Also its 1 day after i return the truck already and still no receipt on my email.

Ryan dave L. 
Rating:
5.0

Customer did not leave a comment.

MichaelTodd F. 
Rating:
5.0

Nothing

emad E. 
Rating:
5.0

It was weird that the office didn't have a window. It felt very claustrophobic. Rep was nice

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing. Service was superior and the manager ensured that we received an exceptional customer experience. A job very well done and the manager represents the U-Haul brand in the most positive of ways.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Great service Owner is very friendly and helpful Very quick and responsive

Sumeet T. 
Rating:
1.0

The online return wasn't clear and it didn't work as described leading to an extra charge. I was at the location, used the link provided to me via text and when I went through the return process, it didn't go through or work as I was told it would..

Amilkhar B. 
Rating:
3.0

Improve communication. I had to call multiple times asking if it would be ready for time of pick up. Improve online website and call center

Jamie M. 
Rating:
5.0

Less hold time when calling on the phone.

Naji K. 
Rating:
5.0

Store manager very patient and understanding

kevin T. 
Rating:
3.0

Customer did not leave a comment.

Timothy C. 
Rating:
3.0

Exhaust is leaking into the cab, windshield wiper fluid empty. I was charged for insurance, which I would have declined if I was asked.

Jill J. 
Rating:
3.0

Customer did not leave a comment.

phil M. 
No reviews have been submitted for this location.

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