Customer Reviews for Albia Rentals
(U-Haul Neighborhood Dealer)

170 reviews

2060 Hwy 5   Albia, IA 52531

(641) 932-3164

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(641) 932-3164

2060 Hwy 5
Albia, IA 52531

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ROY W. 
Rating:
4.0

Customer did not leave a comment.

Ivan C. 
Rating:
1.0

I was never able to take a picture of gas gauge or mileage as the keys we're not in truck and I had to call customer service to help and the owner had to come bring the keys. Then I got charged for gas even though there was no proof of what gas was before because I didn't get to take a picture.

Mackenzie P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
2.0

The truck smelled of smoke and it was difficult to find the box to pick up the keys.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Very helpful.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Lucas County A. 
Rating:
5.0

Nothing

Steven T. 
Rating:
3.0

Did not have any of the blankets that we ordered to go with the truck and we had to change what we were going to load. She offered to look but we would have had to travel to pick them up. Not sure how much notice she received in advance about the blankets.

Michael B. 
Rating:
5.0

Was simply a drop-off location and the online check-in was very easy to do!

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Great service at location. Had to drive a hour to location when there were trucks local

Chris B. 
Rating:
5.0

Friendly, knowledgeable, and extremely helpful person who made sure we got what we needed. I would recommend this site enthusiastically.

dian O. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Very good service

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Steve T. 
Rating:
5.0

Nothing that I am aware of, they saw us enter the parking lot and were right there to assist.

JOSEPH A. 
Rating:
5.0

Knowledgeable, kind hearted

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Jerald M. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Staci W. 
Rating:
5.0

Customer did not leave a comment.

Staci W. 
Rating:
5.0

Everyone was great. Thank you.

Roland P. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Jerald M. 
Rating:
2.0

My husband was allowed to leave without working lights on the trailer, and after buying another adapter at Oreilly Auto parts, they still didn't work. He was able to get them working after getting back to his parent's house, but he shouldn't have been allowed to take the trailer in that unsafe and illegal condition.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
2.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

TIM H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

I rented a 10' truck on Thanksgiving weekend, in Iowa, to travel to Minnesota. The truck didn't have snow tires and I got stuck several times on side streets. I had a small shovel and was able to dig out, except the last time. When I called U-Haul to say I was stuck, they offered to get quotes from tow companies! Fortunately, I was eventually able to get unstuck, but it is totally unacceptable for the company to rent trucks with smooth summer tires in the winter in the Snow Belt.

Gerald B. 
Rating:
5.0

I got a ticket driving because the turn signals didn't work on the trailer. Please contact me via email.

Matthew L. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Return went just fine

Delena J. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Best experience renting a uhaul I have ever had. Very professional and customer oriented. Sherry was awesome!

Rick R. 
Rating:
5.0

The attendant r here was also faced with a problem stemming from a mistake by corporate. The attendant quickly and efficiently handled the problem and made a very satisfied customer. Great service!

ANDY T. 
Rating:
5.0

Customer did not leave a comment.

Naeem K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Great moving experience with u hall

jim E. 
Rating:
5.0

We would love if Jacks were accessible for the trailers, this business was phenomenal! We loved our experience with renting from uhual very awesome people!

wesley B. 
Rating:
5.0

The inside of the truck was dirty. When told, the swept out the truck right away.

BOB R. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

Customer did not leave a comment.

Rhen S. 
Rating:
5.0

Customer did not leave a comment.

Pam P. 
Rating:
4.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
3.0

Customer did not leave a comment.

Anna K. 
Rating:
5.0

Customer did not leave a comment.

rick B. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Customer did not leave a comment.

Connie P. 
Rating:
3.0

No one there when I dropped it off...

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

I wish I would've known that I wasn't getting a U-Haul that had a door that slid up. I would've gotten a bigger one because the door that opened to the side wasn't big enough and ruined my stuff.

Emily A. 
Rating:
4.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Very nice. Very helpful

Derek A. 
Rating:
5.0

I had originally set pick up at another location, but they ended up not having truck I had p8cked up available. National phone center promptly found another location and ended up adjusting price and gas to make up for changed. New location had change information and all worked very well. Good experience.

Shelley H. 
Rating:
4.0

Water got in the back and got some things we. Rained the whole day we traveled.

DENNIS H. 
Rating:
4.0

The trailer was old, the left brake light and turn signal did not work. we had no other option it was the only trailer available. other than that it worked great.

Steve E. 
Rating:
4.0

It is a hassle beyond belief to have to go to 2 different sites in order to pick up the which one has reserved. It should not take over 2 hours to pick up a UHaul when you are already stressed on time, let alone patience!

Suzanne S. 
Rating:
3.0

Customer did not leave a comment.

Lori A. 
Rating:
5.0

Truck availability is a concern.

Erik V. 
Rating:
5.0

Very friendly and helpful.

Derek A. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Kristy E. 
Rating:
3.0

Customer did not leave a comment.

KAREN D. 
Rating:
5.0

Easy in easy out I was there 5 minutes and gone. Did not waste time and got the job done.

Mikel M. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Always friendly and takes good care of their customers

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Kassandra C. 
Rating:
5.0

Awesome customer service. Best dealer I have ever dealt with

Rick R. 
Rating:
4.0

Customer did not leave a comment.

Kathy B. 
Rating:
4.0

People and service were great!

Michael B. 
Rating:
4.0

Very friendly people. Might let people know that the drop off site is inside the New Holland equipment dealership - Coltrain Equipment

jackie S. 
Rating:
5.0

The Albia U-haul is another awesome place to have service for moving. They still have that small-town approach of being nice, helpful, and accommodating. They are my small-town choice for U-Haul service any day. Thank you!

ROMIDA S. 
Rating:
3.0

Customer did not leave a comment.

Rhonda R. 
Rating:
5.0

Great folks to deal with in Albia. The second time as a customer and wouldn't hesitate to call them for future needs

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Roxanne B. 
Rating:
4.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
4.0

Customer did not leave a comment.

Cheralea P. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
3.0

There was nobody at this location, I simply parked the trailer among the others and left. The parking spaces are easy and well lit. I have returned here a couple different times.

Tom B. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

MATT B. 
No reviews have been submitted for this location.

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