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Teddy B
Customer Reviews for Albia Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are great always helpful and nice
michael mNeed more places like this!
FRIEDMAN CNot a thing!
kevin hVery nice and helpful. Definite good light for uhaul.
STEPHEN LGreat turn in location!!
JUDD BIt was just a storage unit with no apparent office.
Stuart VOutstanding customer service and professional. Thank you
Sergey SStaff was friendly and quickly processed my rental, but the truck "Check Engine" light was on when picked up. I was told "Don't worry about it". The passenger side wiper blade was beyond useless and it rained all day. It clearly needed replacing a long time ago. Finally, the cargo area had dried mud and broken pieces of plastic in it. Clearly it wasn't cleaned by last customer nor U-Haul reps., so that delayed loading to clean it up.
Scott HEverything was well maintained and easy to rent. Staff was friendly and prompt to get me in my way. I really wish there was a Jack on the trailer to remove it easier. It was very heavy and difficult to be lift off but otherwise, was a great deal
holly rAbsolutely best place in this area to rent a uhaul
Rick RVery rude and wanted to argue about everything from gas tank only half full and mileage - it was an error on website and the pickup place took care of it.
Amy CYou need to rework the self check in or whatever it's called. Why the hell do you need half the cities names, phone numbers, passports, and their employment. Some people have no family. Some people are trying to leave from a violent relationship and not have half the city know. Some people are busy working and cannot answer their phones. The information you need is the person renting it, who's driving it, and 1 emergency contact. Not multiple ones. The process took over an hour to do. Absolutely ridiculous.
Bryson CProvide a reachable number for people like myself who arent very good on smart phones.
Travis GThe lady (Sherry) who took care of us picking up our rental, was absolutely awesome! Everything went smoothly! No complaints here!!
Melissa BGreat experience, thanks
Chance MCheck the air pressure and condition of the tires before the customer arrives.
Steve CFirst number I called didn't work. Then no one answered phone. They closed at noon and my drop off wasn't until evening. Tried to contact someone to inform if my drop off. No answer or voicemail. Left trailer earlier than scheduled. Got called next day asking if I dropped trailer off. Need a better communication system. Even a voicemail to leave or contact someone would be nice. Then return calls as needed if no one working or after work hours.
Ruth FGreat customer Service
Stewart L3 seperate charges on my card for one rental I will contact my lawyer if it happens again
Sydney RWhen returned to Albia was unable to reach someone for code for locking key in lock box. Someone had closed lock so I was unable to use lock available and other two key drop off locks were used. It worked out but since I lived 30 miles away it would of been helpful if someone could of answered phone.called in am and explained where key was located and staff was very pleasant and helpful.
Ruth FThis is the second time we have used them to drop off equipment and they are always very attentive and makes the returning transaction very easy.
James BNice place to rent from, very helpful. Prices seemed very fair when compared with other companies
DEBORAH HShould be listed that some of the trucks don’t have cruise control. I would have chosen a different one that had it over the one I got.
Andrew MThe equipment was clean, butThe tire came off and the rim 10 miles out of town. However, the people were nice, customer service was good and Uhaul roadside assistance took care of the problem even though it took 2 1/2 hours.
LEANNE CHighly recommend using this Uhaul location. Great customer service and answered all questions.
Tristan PNone
RICHARD BThe car dolly I was rented, was beat up. It had holes in the fenders, none of the lights worked on the left side and it sounded as if it was falling apart behind the truck. It was a real POS. Plus having to take it back to that location or get charged an extra $60 is a complete scam.
Robert SVery friendly - extremely helpful hooking trailer to my vehicle.
Roland Egreat dealer, very helpful and knowledgeable. 5 stars.
DOUGLAS RThey were very helpful, friendly, and efficient.
Cory Wrecommend them
DALE SSuper nice gal that got us going in Albia. Highly recommend this location.
Douglas NGreat. Thanks.
RUTH BThe lady that helped me pick up the truck (Becky, I think) was very friendly and went well above my expectations. Excellent service!
Cassy KI was never able to take a picture of gas gauge or mileage as the keys we’re not in truck and I had to call customer service to help and the owner had to come bring the keys. Then I got charged for gas even though there was no proof of what gas was before because I didn’t get to take a picture.
Mackenzie PThe truck smelled of smoke and it was difficult to find the box to pick up the keys.
Troy SVery helpful.
Gary SNothing
Steven TDid not have any of the blankets that we ordered to go with the truck and we had to change what we were going to load. She offered to look but we would have had to travel to pick them up. Not sure how much notice she received in advance about the blankets.
Michael BWas simply a drop-off location and the online check-in was very easy to do!
Kyle D