Customer did not leave a comment.JOHN P.
Customer Reviews for Albuquerque Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Coral G.
very helpful stuffANTON L.
Customer did not leave a comment.Daniella M.
The 20' unit needs a back up camera.Ron C.
Very nice and friendly gentleman that I dealt with at location. Was a very pleasant and uncomplicated experience.Brian E.
Customer did not leave a comment.ashley B.
Customer did not leave a comment.Gilbert G.
Mr. Mann and Mr. Atencio were very courteous and helpful. They hooked up and disconnected the trailer for me. I left my wallet at the pick up station and Mr. Mann was very accommodating by calling me about it. Mary at the other location on Juan Tabo was also very courteous and helpful. She made my reservations on-line which I dread to do. Thank you U-Haul.Clyde Y.
I received excellent service from the staff. Thank you.Bahe B.
Customer did not leave a comment.Cathy D.
Very helpful and friendly. Will always use this location!Francis T.
Customer did not leave a comment.Stephen A.
Customer did not leave a comment.JOSE G.
Customer did not leave a comment.TRISTA G.
Customer did not leave a comment.Patrice D.
They promote 24hr drop of. However they don't have any instructions on where to leave the trailer.Patricia B.
Customer did not leave a comment.Tylan W.
Great storage facility! Convenient location.LYNETTE B. | Overall Experience
William was very kind and positive. I would recommend this location over my previous U-Haul affiliate that I used earlier this week.Christina G.
Customer did not leave a comment.William V.
Customer did not leave a comment.Amy R. | Overall Experience
I rented a storage unit from one day to the next saying I wouldn't need the storage I paid in full with the deposit also set up auto pay for months and month I asked to get that taken off and I asked if I could get at least prorated amount plus deposit back gentleman was not helpful at first customer service was very poor name a band was Brandon he told me I should be lucky that he was even willing to work with me if that also wanted something stating that I discontinued the agreement which the agreement was not even signed and also something stating I got it off the auto pay didn't have any help at all from him until I wrote a bad review then I got attention and I also threatened to take it with the better Business bureau because of how I was being treatedJosephine L. | Overall Experience
Customer did not leave a comment.David B.
Brandon was of great help through the entire process. Would definitely use them again.Mark A. | Overall Experience
Very positive experienceDaniel K.
The unit was available and clean. The facility was closed to my home so I was able to access the unit anytime.Annette C. | Overall Experience
Customer did not leave a comment.Trevor M.
Customer did not leave a comment.CHARLES M.
I 1st went to the location on central and San Pedro I received horrible service there I will never use that location ever again and I strongly recommend to anyone that they not go to the central and San Pedro location. After looking around I'm deciding to give u-haul a second chanceAnd I found the location at 9501 lomas boulevard northeastI was able to get excellent service from Mr. Dick man "his real name no joke " He provided me with with Some of most excellent service you could ever ask for Because of his excellent service I will stay with u-haulJason J.
Rick was great and friendly. My truck wasn't going to be ready on time and he called and let me know and was able to have another, bigger truck ready for me to go shortly after my scheduled pick up time. Great service.Joel H.
Customer did not leave a comment.Margaret D.
Customer did not leave a comment.Michael E.
Easy to work with guy. Would highly recommend, better than anyone else.ERGIN H.
Can't think of anything to improve everything was fineMargaret D.
Dick was pleasant and easy to work with. Nice, happy man. 10/10 would go see him again, even just for a chat. Thank you sir!Brittany S.
Customer did not leave a comment.Ryan M.
No issuesâ€¦MIGUEL B.
The gentleman who hooked up the trailer to my truck bumper damaged my chrome bumper by missing my ball hitch and dropping the trailer onto it. I am now having to file a claim to get the entire bumper replaced.Samuel R.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Mary R.
Customer did not leave a comment.Joanne P. | Overall Experience
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Joe D.
Customer did not leave a comment.Amanda K.
Customer did not leave a comment.Cecil P.
Customer did not leave a comment.Mohammad H.
The app doesn't work very consistently for the check in/out process at this location. Maybe cell service, maybe the app?DARRYL K.
Worse ever Albuquerque has the worst uhaul hubs the dude behind counter looked lazy didnt have the equipment i needed and said i need to go somewhere if uhaul reads this really really consider looking at getting better hubs in Albuquerque worse experience everWilliam H.
There was a scratch on the side of the truck that didn't have the sticker acknowledging it when I got it; but I did not open the email link provided regarding any issues so that was on me. I think, if the employee is able, to do a walk through with the customer on the truck instead of sending an email for a inspection.Faith L.
Great customer service!Abhishek T.
Customer did not leave a comment.Jared W.
The guy at pickup put the trailer on my hitch and told me as he was tightening the trailer on the ball what a great system is was as it could fit any ball. He didn't tighten it all the way but said â€œyou're goodâ€.Two miles later on I25 at 50 mph the trailer came off the ball. Nearly caused death by uhaul. Luckily a sheriff was behind and slowed traffic so I could coast and gain enough control to stop. This was my last experience with uhaul.Jean H.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Ann T.
Customer did not leave a comment.Michael O.
The gentleman working at location was very helpfulAntonio R.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Mohammad H.
Customer did not leave a comment.Robert H.
Excellent storage facility. Manager on site put mind at ease. Super friendly staff. Highly recommend.Julio L. | Overall Experience
Customer did not leave a comment.Zakary C.
The agent was excellent! The facility needs some attention to be as good as the man running the office.THOMAS H.
Excellent no wordsSamuel C.
Customer service was terrible, I reserved the truck online, checked in online when I arrived, and proceeded to fill out all of the necessary steps and information for the rental. Yet for some reason, the old man that was working there painstakingly re-entered ALL of the information I had already filled out, and selected the options for me, such as the safe move insurance option, which I had previously declined, but he explained to me that it was important and signed me up for that policy without actually getting my consent to do so. Truck was absolutely filthy, engine sounded strained even when truck was empty, was completely underpowered and would rev into high rpms before the transmission would shift between gears. Only traveled a short distance but had to pay $10 to fill the tank. And only thing I transported was a small sectional! Truck consumes ridiculous amounts of gas, and the whole $0.99/mile is absolutely outrageous. Home Depot offers nicer trucks for ONLY $19.95, no additional charges for mileage, and no $14 safe mover care â€˜insurance' charge since they use your car insurance that you already have. I highly recommend staying away from the uhaul brand in general, I will never use any of their rental services again after this experience...TYLER P.
Customer did not leave a comment.Stephani P.
Groupons for specific sized units should NOT be sold if that unit isn't available. $16 unavailable unit morphed into $122 only available unit. Moved out of unit 10+ days early -- no prorated refund given.Andrea K. | Overall Experience
Customer did not leave a comment.Leonard M.
Customer did not leave a comment.Vanessa R.
Customer did not leave a comment.Ashley K.
Good people over there.DANIEL R. | Overall Experience
Customer did not leave a comment.Brandon G.
Customer did not leave a comment.Jessie H. | Overall Experience
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.DARYL T.
Dude at the front was super helpful and cool, despite the location being very busy. Appreciate his help and chill demeanor.Kyle N.
Customer did not leave a comment.Vanessa H.
Nothing!! Excellent customer service!!Jimmie A.
Customer did not leave a comment.Teresa M.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Kristen C.
Customer did not leave a comment.Jayson V.
Customer did not leave a comment.Britta M.
Customer did not leave a comment.Kentrell T.
The truck was dirty and there was no a/c at all. I would have liked to know that beforehand. It was 98 degrees and very very hot. But the upside was the gentleman was very kind.Rebecca D.
While I gave the location 4 stars, the guy that helped us (Dick) was amazing. He gets 6 stars. He not only got us from our trailer to the truck but helped us transfer the load and then handled the trailer return for us. Everyone that checks a uhaul out from Dick is getting the absolutely best customer service imaginable.RAYMOND A.
Customer did not leave a comment.Douglas V.
Customer did not leave a comment.Tyrel A.
Customer did not leave a comment.Arturo M.
Customer did not leave a comment.Brad S.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Lindsay G.
Customer did not leave a comment.Jordene W.
Keep the prices lowScott K.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Adam N.
Customer did not leave a comment.Elvina M.
Customer did not leave a comment.George L.
Customer did not leave a comment.Alan R.
Quick service. No improvement necessary.Steven C.
The only issue is that the location does not have capability to do mobile pick up. So when you book a truck outside of the normal operating hours, you will get a call trying to change your pick up to within those hours. I would have simply booked elsewhere if I had known that the hours were an issue.Morgan B.
No trucks the size I needed were available so I was charged $100 extra for a huge truck I didn't need. Uhaul, here's a tip: when you're out of the truck sizes people want, offer them a larger truck at the same price when the scheduling is done on short notice. You weren't going to rent that truck that day to someone actually looking for one that size. Instead you've potentially lost a customer as next time I'm going to check other rental agencies.James V.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Lonnie S.
Customer did not leave a comment.Hernan R.
Everyone was helpful and I had an excellent experienceTammy B.
was there on a Sunday at approx. noon. There was a one hour wait to be serviced. Customer rep did not want to show me how equipment worked, asked for printed instructions...rep did not want to print. Equipment was faulty as it broke down immediately upon putting vehicle on auto trailerRaymond C.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Joann G.
Hours were not convenient for me.......I get off work at 5 and facility closed at six...not enough time for me......prices were a little high....I found a unit with twice the space for two dollars lesRon H. | Overall Experience