Customer Reviews for Albuquerque Self Storage
(U-Haul Neighborhood Dealer)

85 reviews

9501 Lomas Blvd NE   Albuquerque, NM 87112

(505) 341-0645

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(505) 341-0645

9501 Lomas Blvd NE
Albuquerque, NM 87112

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rick was great and friendly. My truck wasn't going to be ready on time and he called and let me know and was able to have another, bigger truck ready for me to go shortly after my scheduled pick up time. Great service.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Easy to work with guy. Would highly recommend, better than anyone else.

ERGIN H. 
Rating:
5.0

Can't think of anything to improve everything was fine

Margaret D. 
Rating:
5.0

Dick was pleasant and easy to work with. Nice, happy man. 10/10 would go see him again, even just for a chat. Thank you sir!

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

No issues…

MIGUEL B. 
Rating:
1.0

The gentleman who hooked up the trailer to my truck bumper damaged my chrome bumper by missing my ball hitch and dropping the trailer onto it. I am now having to file a claim to get the entire bumper replaced.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Joanne P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Amanda K. 
Rating:
4.0

Customer did not leave a comment.

Cecil P. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
3.0

The app doesn't work very consistently for the check in/out process at this location. Maybe cell service, maybe the app?

DARRYL K. 
Rating:
1.0

Worse ever Albuquerque has the worst uhaul hubs the dude behind counter looked lazy didnt have the equipment i needed and said i need to go somewhere if uhaul reads this really really consider looking at getting better hubs in Albuquerque worse experience ever

William H. 
Rating:
5.0

There was a scratch on the side of the truck that didn't have the sticker acknowledging it when I got it; but I did not open the email link provided regarding any issues so that was on me. I think, if the employee is able, to do a walk through with the customer on the truck instead of sending an email for a inspection.

Faith L. 
Rating:
5.0

Great customer service!

Abhishek T. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
1.0

The guy at pickup put the trailer on my hitch and told me as he was tightening the trailer on the ball what a great system is was as it could fit any ball. He didn't tighten it all the way but said “you're good”.Two miles later on I25 at 50 mph the trailer came off the ball. Nearly caused death by uhaul. Luckily a sheriff was behind and slowed traffic so I could coast and gain enough control to stop. This was my last experience with uhaul.

Jean H. 
Rating:
1.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Ann T. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

The gentleman working at location was very helpful

Antonio R. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Excellent storage facility. Manager on site put mind at ease. Super friendly staff. Highly recommend.

Julio L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zakary C. 
Rating:
4.0

The agent was excellent! The facility needs some attention to be as good as the man running the office.

THOMAS H. 
Rating:
5.0

Excellent no words

Samuel C. 
Rating:
1.0

Customer service was terrible, I reserved the truck online, checked in online when I arrived, and proceeded to fill out all of the necessary steps and information for the rental. Yet for some reason, the old man that was working there painstakingly re-entered ALL of the information I had already filled out, and selected the options for me, such as the safe move insurance option, which I had previously declined, but he explained to me that it was important and signed me up for that policy without actually getting my consent to do so. Truck was absolutely filthy, engine sounded strained even when truck was empty, was completely underpowered and would rev into high rpms before the transmission would shift between gears. Only traveled a short distance but had to pay $10 to fill the tank. And only thing I transported was a small sectional! Truck consumes ridiculous amounts of gas, and the whole $0.99/mile is absolutely outrageous. Home Depot offers nicer trucks for ONLY $19.95, no additional charges for mileage, and no $14 safe mover care ‘insurance' charge since they use your car insurance that you already have. I highly recommend staying away from the uhaul brand in general, I will never use any of their rental services again after this experience...

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

Stephani P. 
Rating:
4.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa R. 
Rating:
3.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
3.0

Customer did not leave a comment.

DARYL T. 
Rating:
4.0

Dude at the front was super helpful and cool, despite the location being very busy. Appreciate his help and chill demeanor.

Kyle N. 
Rating:
1.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Nothing!! Excellent customer service!!

Jimmie A. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
4.0

Customer did not leave a comment.

Kristen C. 
Rating:
5.0

Customer did not leave a comment.

Jayson V. 
Rating:
3.0

Customer did not leave a comment.

Britta M. 
Rating:
5.0

Customer did not leave a comment.

Kentrell T. 
Rating:
2.0

The truck was dirty and there was no a/c at all. I would have liked to know that beforehand. It was 98 degrees and very very hot. But the upside was the gentleman was very kind.

Rebecca D. 
Rating:
4.0

While I gave the location 4 stars, the guy that helped us (Dick) was amazing. He gets 6 stars. He not only got us from our trailer to the truck but helped us transfer the load and then handled the trailer return for us. Everyone that checks a uhaul out from Dick is getting the absolutely best customer service imaginable.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

Tyrel A. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
3.0

Customer did not leave a comment.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Lindsay G. 
Rating:
5.0

Customer did not leave a comment.

Jordene W. 
Rating:
5.0

Keep the prices low

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Donald A. 
Rating:
3.0

Customer did not leave a comment.

Adam N. 
Rating:
3.0

Customer did not leave a comment.

Elvina M. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Quick service. No improvement necessary.

Steven C. 
Rating:
4.0

The only issue is that the location does not have capability to do mobile pick up. So when you book a truck outside of the normal operating hours, you will get a call trying to change your pick up to within those hours. I would have simply booked elsewhere if I had known that the hours were an issue.

Morgan B. 
Rating:
2.0

No trucks the size I needed were available so I was charged $100 extra for a huge truck I didn't need. Uhaul, here's a tip: when you're out of the truck sizes people want, offer them a larger truck at the same price when the scheduling is done on short notice. You weren't going to rent that truck that day to someone actually looking for one that size. Instead you've potentially lost a customer as next time I'm going to check other rental agencies.

James V. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Lonnie S. 
Rating:
5.0

Customer did not leave a comment.

Hernan R. 
Rating:
5.0

Everyone was helpful and I had an excellent experience

Tammy B. 
Rating:
3.0

was there on a Sunday at approx. noon. There was a one hour wait to be serviced. Customer rep did not want to show me how equipment worked, asked for printed instructions...rep did not want to print. Equipment was faulty as it broke down immediately upon putting vehicle on auto trailer

Raymond C. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Joann G. 
Rating:
1.0

The worker that help me out he started throwing things and I got there he was hitting the walls I'm pretty sure that he didn't like that I went to go rent a trailer from him & when we where putting the trailer he didn't even hook it on right the lights Weren't working trailer only had turn signals and stop

Roberto J. 
Rating:
5.0

Customer did not leave a comment.

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

Martha O. 
Rating:
5.0

Customer did not leave a comment.

Roland R. 
No reviews have been submitted for this location.

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