Customer did not leave a comment.Michael R.
Customer Reviews for Albuquerque Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mohammad H.
Customer did not leave a comment.Robert H.
Excellent storage facility. Manager on site put mind at ease. Super friendly staff. Highly recommend.Julio L. | Overall Experience
Customer did not leave a comment.Zakary C.
The agent was excellent! The facility needs some attention to be as good as the man running the office.THOMAS H.
Excellent no wordsSamuel C.
Customer service was terrible, I reserved the truck online, checked in online when I arrived, and proceeded to fill out all of the necessary steps and information for the rental. Yet for some reason, the old man that was working there painstakingly re-entered ALL of the information I had already filled out, and selected the options for me, such as the safe move insurance option, which I had previously declined, but he explained to me that it was important and signed me up for that policy without actually getting my consent to do so. Truck was absolutely filthy, engine sounded strained even when truck was empty, was completely underpowered and would rev into high rpms before the transmission would shift between gears. Only traveled a short distance but had to pay $10 to fill the tank. And only thing I transported was a small sectional! Truck consumes ridiculous amounts of gas, and the whole $0.99/mile is absolutely outrageous. Home Depot offers nicer trucks for ONLY $19.95, no additional charges for mileage, and no $14 safe mover care â€˜insurance' charge since they use your car insurance that you already have. I highly recommend staying away from the uhaul brand in general, I will never use any of their rental services again after this experience...TYLER P.
Customer did not leave a comment.Stephani P.
Groupons for specific sized units should NOT be sold if that unit isn't available. $16 unavailable unit morphed into $122 only available unit. Moved out of unit 10+ days early -- no prorated refund given.Andrea K. | Overall Experience
Customer did not leave a comment.Leonard M.
Customer did not leave a comment.Vanessa R.
Customer did not leave a comment.Ashley K.
Good people over there.DANIEL R. | Overall Experience
Customer did not leave a comment.Brandon G.
Customer did not leave a comment.Jessie H. | Overall Experience
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.DARYL T.
Dude at the front was super helpful and cool, despite the location being very busy. Appreciate his help and chill demeanor.Kyle N.
Customer did not leave a comment.Vanessa H.
Nothing!! Excellent customer service!!Jimmie A.
Customer did not leave a comment.Teresa M.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Kristen C.
Customer did not leave a comment.Jayson V.
Customer did not leave a comment.Britta M.
Customer did not leave a comment.Kentrell T.
The truck was dirty and there was no a/c at all. I would have liked to know that beforehand. It was 98 degrees and very very hot. But the upside was the gentleman was very kind.Rebecca D.
While I gave the location 4 stars, the guy that helped us (Dick) was amazing. He gets 6 stars. He not only got us from our trailer to the truck but helped us transfer the load and then handled the trailer return for us. Everyone that checks a uhaul out from Dick is getting the absolutely best customer service imaginable.RAYMOND A.
Customer did not leave a comment.Douglas V.
Customer did not leave a comment.Tyrel A.
Customer did not leave a comment.Arturo M.
Customer did not leave a comment.Brad S.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Lindsay G.
Customer did not leave a comment.Jordene W.
Keep the prices lowScott K.
Customer did not leave a comment.Donald A.
Customer did not leave a comment.Adam N.
Customer did not leave a comment.Elvina M.
Customer did not leave a comment.George L.
Customer did not leave a comment.Alan R.
Quick service. No improvement necessary.Steven C.
The only issue is that the location does not have capability to do mobile pick up. So when you book a truck outside of the normal operating hours, you will get a call trying to change your pick up to within those hours. I would have simply booked elsewhere if I had known that the hours were an issue.Morgan B.
No trucks the size I needed were available so I was charged $100 extra for a huge truck I didn't need. Uhaul, here's a tip: when you're out of the truck sizes people want, offer them a larger truck at the same price when the scheduling is done on short notice. You weren't going to rent that truck that day to someone actually looking for one that size. Instead you've potentially lost a customer as next time I'm going to check other rental agencies.James V.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Lonnie S.
Customer did not leave a comment.Hernan R.
Everyone was helpful and I had an excellent experienceTammy B.
was there on a Sunday at approx. noon. There was a one hour wait to be serviced. Customer rep did not want to show me how equipment worked, asked for printed instructions...rep did not want to print. Equipment was faulty as it broke down immediately upon putting vehicle on auto trailerRaymond C.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.Joann G.
The worker that help me out he started throwing things and I got there he was hitting the walls I'm pretty sure that he didn't like that I went to go rent a trailer from him & when we where putting the trailer he didn't even hook it on right the lights Weren't working trailer only had turn signals and stopRoberto J.
Customer did not leave a comment.Antonio S.
Customer did not leave a comment.Martha O.
Hours were not convenient for me.......I get off work at 5 and facility closed at six...not enough time for me......prices were a little high....I found a unit with twice the space for two dollars lesRon H. | Overall Experience
Customer did not leave a comment.Roland R.