Here you can reserve for U-Haul. Definitely it a priority when it comes to taking care of customers who reserve at this location as the wait time is long and not knowledgeable when it comes to the U-Haul system being down. He stated he has never experienced this before but then immediately states when the system crashes it takes a couple of minutes for it to come up. He then wanted me to call the regional U-Haul manager when she stated for him to call her. Not a very good listener as well as very poor customer service. I don’t recommend this location for future business. May be a convenient location to pick up but not professional. If only they were knowledgeable, professional and upfront about experiencing these types of issues since the operate business with U-Haul I would be more understanding but being lied to and not having a contact number for the regional manager wasn’t a good first impression. When bringing back the equipment the Main Manager confronted me about writing a bad review explaining my experience as I was waiting with him through this mornings ordeal. Spot on for not being professional and I wouldn’t recommend U-Haul or Alcala smog services to anyone if this is how the unprofessionalism is.
MARK E
Customer Reviews for Alcala Test Only Smog Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman and young lady were knowledgeable and professional very patient and informative.
CRYSTAL OI had to swap trucks at a further location and was charged for fuel when I brought it in even though I put fuel in an additional truck
JOSHUA BYour good!
GEORGE LFast and good customer service
Cristina SService was very friendly and helpful. What kind of arrival? I received excellent customer service upon arrival upon returning vehicle.
DOLORES HThe man that checked me in was super nice and friendly! I recommended this place to everyone.
RASHA AGREAT SERVICE FRIENDLY BEHAVE ALL GOOD 🙏🎉
YUDHVEER SThey didn’t know what they were doing. They do one thing and saying one thing and then it just through the mess. It’s like they didn’t know anything like I said they tell you one thing and then do another and it’s very confusing. They’re very unprofessional. I’ll never go there again.
REBECCA CAlcala smog staff was excellent and made our experience very easy.
RONY PVery helpful clerk!
BRADLEY H