Customer did not leave a comment.paul T.
Customer Reviews for Alden Quick Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Solid experience overall. This is a pick-up location only. There are no agents to help in case something is wrong. However, that made it quick and easy. I guess no one wants to talk to anyone else in person these days. Ha! They actually deliver your truck there from another location. The cell phone check-in made it simple, though that takes twenty minutes to go through the process. No big deal just plan on that time at the beginning and end. For where I live in a very rural area, it's great to have this place.Walter C.
Customer did not leave a comment.TERENCE C.
Customer did not leave a comment.CATHERINE S.
The woman at the counter was excellent. She was friendly and professional but she did not have decent internet service there so it took quite a while to get everything done there even after I had pre-registered online. I also found out when I picked up the truck that there were no pads or hand trucks available at this location, even though I had ordered 10 pads and a hand truck.Gerald S.
Customer did not leave a comment.Robert S.
Its an old small gas station and inside is just a liquor store. It was dirty inside and out. Garage overflowing both garbage cans outside. Drove 2 hours and 15 minutes to pick up uhaul and my son needed to use the restroom. The guy working said there is no bathroom at this point i wouldn't let my son use it if there was one. The Guy working seemed to have no care of kindness or urgency to get us on the road. No furniture blankets in truck that we ordered and was on receipt. Had to go back in and the guy had my husband go to a storage closet and get the blankets. I would never recommended this location. We've rented many uhauls and this transaction took far longer than any other time. Plus, no one was wearing masks except us.Dallus G.
The location was a convenience store and my transaction was interrupted with the clerk helping customers.Brian B.
Customer did not leave a comment.Lesli M.
Customer did not leave a comment.BYRON S.
Nothing, just fine as is.WILLIAM S.
Customer did not leave a comment.DEWAYNE M.
Customer did not leave a comment.ken C.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.Michael C.
Return process was perfect.Chet M.
Friendly and helpful staffJeremiah B.
Everything was excellentPatrick M K.
Nobody was there who could actually rent the truck. Had to slam passenger side door to make it close and latch. Barely 1/4 tank of gas. Ordered dolly and a dozen pads. Nothing was in the truck. Worst experience ever with Uhaul.LaRue L.
Out of gasDeborah W.
Had to wait along time while they helped other customers as it is also a gas station and convenient store. The moving pads were filthy and so was the truck they had no other suppliesJohn A.
Even though we made the reservation in person, called to confirm, they had no idea who we were or what we were talking about. When given the reservation number they told us it was reserved in some other state even though my confirmation e-mail clearly stated that I was picking it up at the Alden, Il. Location. It took over an hour to finally get the truck and though he told me they had appliance dollies all he gave us was a regular dolly with tiny wheels and no straps. Very disappointed. I'll look for another location next time.Douglas K.
Customer did not leave a comment.Randall K.
The person handling the service went above and beyond which was truly appreciatedfrank W.
You can start by retraining your reps. I had a HORRIBLE experience with the reservation and the return of my rental in all I wasted 3 hours of my life during this experience. NOT happy at all BIG thanks to Roxanne the 5th rep that finally helped me out with the return.Winston C.