Its an old small gas station and inside is just a liquor store. It was dirty inside and out. Garage overflowing both garbage cans outside. Drove 2 hours and 15 minutes to pick up uhaul and my son needed to use the restroom. The guy working said there is no bathroom at this point i wouldn't let my son use it if there was one. The Guy working seemed to have no care of kindness or urgency to get us on the road. No furniture blankets in truck that we ordered and was on receipt. Had to go back in and the guy had my husband go to a storage closet and get the blankets. I would never recommended this location. We've rented many uhauls and this transaction took far longer than any other time. Plus, no one was wearing masks except us.
Customer Reviews for Alden Quick Mart
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Alden Quick Mart
The location was a convenience store and my transaction was interrupted with the clerk helping customers.
Nothing, just fine as is.
Return process was perfect.
Friendly and helpful staff
Everything was excellent
Nobody was there who could actually rent the truck. Had to slam passenger side door to make it close and latch. Barely 1/4 tank of gas. Ordered dolly and a dozen pads. Nothing was in the truck. Worst experience ever with Uhaul.
Out of gas
Had to wait along time while they helped other customers as it is also a gas station and convenient store. The moving pads were filthy and so was the truck they had no other supplies
Even though we made the reservation in person, called to confirm, they had no idea who we were or what we were talking about. When given the reservation number they told us it was reserved in some other state even though my confirmation e-mail clearly stated that I was picking it up at the Alden, Il. Location. It took over an hour to finally get the truck and though he told me they had appliance dollies all he gave us was a regular dolly with tiny wheels and no straps. Very disappointed. I'll look for another location next time.
The person handling the service went above and beyond which was truly appreciated
You can start by retraining your reps. I had a HORRIBLE experience with the reservation and the return of my rental in all I wasted 3 hours of my life during this experience. NOT happy at all BIG thanks to Roxanne the 5th rep that finally helped me out with the return.
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