Customer Reviews for Ale's Tires Emissions & Brakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ale's Tires Emissions & Brakes

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Kevin R. on

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Customer did not leave a comment.

PHALA P. on

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The rear door on the truck was difficult to both open and close. This was not apparent at pick up as the door was closed. I returned the truck before 4:30 on the day it was due. The business was closed despite it being normal business hours. The contract says I returned the truck empty. I returned it with OVER the 1/4 tank I received it with and have a photo of the dash to show that.

Daneyah N. on

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Gabriela J. on

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Everything. Truck had no gas, didn’t have the items I requested, person taking care of U-Haul asked us for money. Shamed us for not having any money to give. Truck wasn’t ready on time. It was completely unprofessional, it made me te think using U-Haul ever again.

Myranda L. on

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Please conduct yourselves in a more professional manner, in literally EVERY way. And make sure your trucks have gas. That might be important, ya know, because people have to drive them.

John H. on

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Not the location s fault, although pretty sketchy. U Haul sent me to a drop off location that was nowhere near my destination. Also, there was no parking available when I got there.

Kim K. on

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The lady there stayed late so that I could get the truck after being stuck in traffic.

Donald H. on

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Terrible neighborhood. Very competent manager.

Zach L. on

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When I arrived at this location, I realized it was a closed business with nobody available to interact with if there was an issue. When I picked up the truck from the location, the door was stuck open because the latch had jammed itself between the top of the truck and the door itself. Because there was nobody to speak with on-site, I could not get help or switch to a different truck. I ended up having to call roadside assistance and wait an hour for a team to show up to fix the door.

katherine S. on

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Better signage once on the premise. The office is way in the back of a tire store/mechanic shop, not easy to find and no sign on the door. However, the woman in the office was extremely personable and helpful. Would definitely use this location again.

Henry W. on

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Not sure what’s going on with the location but there were plenty of homeless people wandering around. It was fine for a drop off. I just parked the truck, put the key in the box and we left. It was fine. No problems.

Lauren R. on

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The gentleman at pickup was very helpful and friendly in getting the trailer attached to my car. The gentleman at drop off was not helpful and did offer any assistance or guidance in where to put the trailer. The chains at pickup were nearly worn through at multiple points and should have been replaced.

Kelsey B. on

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lorna M. on

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you did not send me to the closest place...it was an adventure!

Tomeka C. on

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Hire someone else

Ulrick G. on

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Towanda was nice and friendly.

Karl H. on

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Gloria M. on

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CRAIG J. on

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R S S. on

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The area to drop the trailer was an irregular shaped area that was also used to park/store cars, vans, etc. being serviced by their primary bussine, a garage. The ability to park the trailer in the location instructed to use was very difficult due to tires, wheels and vehicles haphazardly littering the area.

Christopher C. on

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This van was filthy inside. The pick-up was at 7pm and the app would not work. It took speaking to two different people in customer service and didn't get into the vehicle until an hour later when it was almost dark. The next morning I could see how disgusting the surfaces in the cabin were. I had to spend a half hour cleaning it before it was comfortable to use. I will be submitting pictures and details to Uhaul. Given the conditions of the vehicle and the hassle of using the app, I will think twice before using Uhaul again.

jerome M. on

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JOSIAH M. on

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Maurice V. on

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Steve W. on

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Excellent customer service

David F. on

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We requested counter service, but instead had to complete the entire process alone using a smart phone. Why would it be required for your customers to have a smart phone with an internet connection?? Have you taken a moment to think that maybe not everyone has such a device? While this could be a convenience for after-hours returns, it was not convenient for our pick-up. No one alerted us tot he fact that we'd have to jump through all these digital hoops. What if we didn't have such a phone?

Chris B. on

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paul R. on

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Wanda D. on

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NICHOLAS G. on

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Charged me $14 for 3 miles over but left the truck with more gas than when I took it and didn't get a credit. Fucking bullshit. Didn't even know the truck had been returned until 3 days later and called to ask me where it was...

Frank B. on

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Ariana C. on

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