Customer Reviews for All American Athetics & Storage
(U-Haul Neighborhood Dealer)

188 reviews

100 N Laird Ln   Watseka, IL 60970

(815) 432-6560

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/29/2022: Closed
  • 5/30/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(815) 432-6560

100 N Laird Ln
Watseka, IL 60970

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 5/29/2022: Closed
  • 5/30/2022: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

More drop off locations and updates on locations

Marvin K. 
Rating:
5.0

Very quick and easy. Went out of their way to get us the equipment we needed.

Morgan R. 
Rating:
5.0

Nothing

Marvin K. 
Rating:
5.0

Everything was perfect!

susan P. 
Rating:
1.0

This may have been the worst business transaction I've ever had. I ordered a hitch and boxes with my trailer. The location I rented from didn't offer hitches, nor did they have my boxes. The original trailer didn't have working lights so the trailer I was left with had a hole in the top and soaked my mattresses. I then had to call customer service twice to rectify my drop off location that was messed up. I will never rent another uhaul and I'd absolutely never get one from all American athletics and storage.

Derek O. 
Rating:
3.0

First, I was originally to pick up my equipment in town but was transferred to this location which was one hour south of my location. Upon arrival, no one was present to assist me. A few moments later, I was greeted by the operators spouse. She was able to get me the keys to the 20 foot truck that I was to rent but the car hauler was not there. The spouse left after giving me the key. But didn't do the walk through with me. The drivers side door didn't unlock with the truck key. We had to climb through the truck to unlock the door each time.

Brent N. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
3.0

Check the equipment in sooner. Truck was returned after hours, but not checked in until 2 days later costing me an extra rental day

Lucas N. 
Rating:
5.0

Customer did not leave a comment.

GAVIN H. 
Rating:
5.0

great service

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Danielle F. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE M. 
Rating:
5.0

Customer did not leave a comment.

KELLY T. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Glenda F. 
Rating:
4.0

They could of compensated us with pay a little because we had to go out over our way to pickup the UHAUL and it was extra gas on my car and the UHAUL that came out of my pocket which is very rough when you are moving. And you are supposed to be helping people out.

LORA P. 
Rating:
5.0

Used this location twice now and did a great job. Very helpful. The very first time, we had computer/phone issues and they helped us complete the order over the phone. He did it at his end for us and he was out of state on vacation. Dedicated and friendly

BRUCE Y. 
Rating:
5.0

Eric and Donna are wonderful people! I'm very glad I rented from this facility.

Clara H. 
Rating:
4.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

The people were so friendly! The only issue was when I was heading back to return the truck it started misfiring. But still overall experience was wonderful!

GARRETT M. 
Rating:
3.0

The door on uhaul wouldn't shut all the way. There was no dolly for it. But I had also made the wrong date for the reservation. The co. was nice enough to rent me one a d it was smaller than what I wanted.

BRIJIDA L. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
3.0

This location was 90 minutes away from where I needed to pick up the truck.

Katherine W. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

This has nothing to do with the location. YOUR APP STINKS !!!!! neither of us could get it to work and it is very difficult to follow. Thank goodness Eric was taking phone calls while out of town to help us. PLEASE MAKE THE APP USER FRIENDLY

Bruce Y. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE B. 
Rating:
5.0

nothing as far as I'm concerned

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Jane P. 
Rating:
5.0

Very easy to work with!

Brian M. 
Rating:
5.0

Very nice people to work with, very accommodating.

Brian M. 
Rating:
5.0

Eric was excellent is helping us rectify a tough situation. We had the car hauler reservation set for Champaign IL but the location was closed when we got there and it appeared they only had a car dolly at the Champaign location not the car hauler I needed. Eric went above and beyond to help us out and fix the issue.

Charles L. 
Rating:
5.0

Stay open a couple more hours passed four o clock

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Steven A. 
Rating:
4.0

Customer did not leave a comment.

DENNIA D. 
Rating:
4.0

Process of securing a rental truck was simple and efficient, all the way through.

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Not the locations fault But I was promised that Uhaul wouldn't charge me the excess mileage for having to go 60 miles out of the way and spend the night in a hotel while waiting for my equipment. Yet when I turned the truck in I was charged anyway

John F. 
Rating:
5.0

Eric was friendly and helpful. I was extremely pleased with our interaction.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Marshall G. 
Rating:
3.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Pavel K. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
3.0

Customer did not leave a comment.

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Pamela I. 
Rating:
5.0

Customer did not leave a comment.

Baylor B. 
Rating:
5.0

No improvements needed! Everything was exceptional!

DR A. 
Rating:
5.0

Again better sign to office.

John F. 
Rating:
5.0

Customer did not leave a comment.

John SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Eric was very helpful, and friendly, need more people like him, made the return of the equipment easy and simple. Was very friendly and outgoing!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Imelda S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

Olivia C. 
Rating:
5.0

Great customer service and overall best uhaul location I've worked with.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Ethan B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

The truck was not well maintained: it was out of alignment, none of the 12v ports worked, and there was a terrible belt squeak that could be heard the whole trip

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Great drop off location.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Nothing needs to be done with the location at all. I wish the mobile pick up was simpler though. I didn't realize it would take up to 20 minutes to finalize before I could drive away.

Ashtyn B. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

Shayla R. 
Rating:
3.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
2.0

I rented a truck was charged for blankets and ins I didn't want had to get refunded, truck had just under 1/4 tank of gas didn't report it my fault and ended up getting charged for gas just as a previous renter did and check engine light came on just as a previous renter as per his review. If this isn't same truck it points to serious maint. Issues if it's different they are even worse. As a result I wouldn't recommend this company to anyone not even my worst enemy.

Jim W. 
Rating:
3.0

There were no furniture pads which I was charged 10 dollars for and the check engine light was on also there's no way to change it but the tank was on 1/4 of a tank upon pick up and the this g said 3/8 so I filled it up to 1/4

Tonya G. 
Rating:
5.0

Customer did not leave a comment.

lori S. 
Rating:
3.0

After hours drop off

Robert H. 
Rating:
2.0

I still dont know the amount i had to pay!

robert D. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
4.0

I think a $1.19 a mile is a little steep .. you seem to be price gouging on the weekends when most people can move .. you only charge .89 a mile on week days .. i think all days should be the same price per mile

Troy P. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

IRENE M. 
Rating:
5.0

Customer did not leave a comment.

Lory H. 
Rating:
3.0

I had a good experience , Donna was very nice checking me in quickly , and preparing all the documents to sign , I didn't have to wait to be seen I was greeted the moment I walked through the door. Eric was awesome checking out the rental , making sure it was road worthy , also helping to point out any previous damage to mark those before the trip . The truck was very nice ride no problems during the trip , and the return was fast and easy . I would recommend this company to a friend .

Rhyanna B. 
Rating:
4.0

I kept getting cut off the Uhaul site, so just make sure you have your WiFi turned off completely. I had to restart my phone for it to work. Not a huge deal, just letting you know my experience.

Devin H. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
4.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Eric was amazing!! Very friendly and so very helpful!!

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

DAN S. 
Rating:
5.0

I'm so grateful to Eric at the Watseka IL location for helping out in a bind. Pick up and drop off was super easy--excellent customer service from Eric!!

Mary C. 
Rating:
2.0

Operator unable to assist in disconnect of trailer.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

YOU don't have to improve on anything,,my experience was good,keep up the good work

Jamie B. 
Rating:
5.0

Earlier pick up time.

Kim N. 
Rating:
5.0

Customer did not leave a comment.

elmer S. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The lady at this location was very nice and helpful. She checked the truck over and then checked me in. I was pleased with my return.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

alan B. 
Rating:
3.0

Answer the phone. Have multiple vehicles to choose from.

sylvia C. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
No reviews have been submitted for this location.

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