Nothing it was great all the way around
Rachel R
Customer Reviews for All American Fuel and Food
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience
KENNETH PThe staff at this location was extremely helpful and very kind! Family owned was exceptional!
Richard MThe worst exp I have ever had in my life with a rental company that almost cost us our life literally. Had set up a rental 1 week ago was told to pick up unit at 1st location which was 2 miles from our address 5 days later I received a call from scheduling dept., and told to pick up vehicle at 2nd location which was 45 miles away from original pick up site of location 1. Told them that would not work so they fave me a 3rd location which was even better than 1st location only 1 mile from my address. Mind you I Stressed to every person I spoke with how important this was and there was no room for error. So I went to the 3rd location arrived on time after a 3 hr rude to get there and was told that the unit had punctured gas tank and was inoperable so they set me up with another unit at a 4th location same area and I stressed to the person the importance of my trip to make sure it was available and was on my way to pick it up he assured me all was good ( which was a bunch of bullshit) . I get to location 4 to pick up unit they were never notified and could not give me the unit because it was only used locally ( from day 1 I requested a one way vehicle) so 3 hrs later U-Haul sets me up with location NUMBER 5 . Now I have no other choice but to drive to bum fuck Egypt , round trip 45 mile to pick up a vehicle nice and dirty full of sand and hay and nit gassed. I leave get to my destination load up and head home after a 2hr drive back and 2.5 miles from my home the trailer unhitched on the freeway my boy ( authorized driver) keeps his composure and keeps the vehicle from getting into a major accident I called roadside assistance fuming they send a tow truck out and after 45 minutes the tow truck driver finally gets it hooked up the right way , he said it was never hooked up properly to begin w and we were very lucky as I know we were your company doesn’t give a damn about its customers safety all they care about is getting good surveys from there customers. Corporations and there officers hide behind emails and text messaging because they are afraid to confront a problem. I’ve been in high level management for 35+ years in sales and I refuse to work for the corporate world because of the way hey treat their people and the public . U-Haul almost cost the life of my boys and let’s see how you react to this message. Deliveries at liquor stores, gad stations and storage facilities is horseshit that will bite you in the ass sooner or later and your organization just dodge a bullitt. When was the last time anyone from U-Haul spot checked your units at these location ? I’m sure I have an idea on that one . I will be calling your organization to speak to whoever is the Palm Springs regional manager let’s see if he takes my call . Oh, my by the way I found out today that your 15ft moving vans are not one way units they are all for local use only . This should have been mentioned from day one why wasn’t it? I’m sure your shareholders would love to read this. Let’s see how long it takes for some high level manager to contact me or if he/she will hide behind their secretary while he/she makes the call
GEORGE SFabulous service. Will use again.
Rich RNothing, it was awesome 😎
Yanina AReally good experience at drop off. I have already recommended to friends
Kathryn VEasy in and out.
JULIE DWe had to drive 30 miles because the one we ordered was not working. That being the case, we should have been offered some kind of discount.
Wendy Jgreat and friendly and helpful service.
Gary RThis location was a 45 minute drive from the original location that was requested. The lone trailer was tucked behind the gas station, next to a cinder block wall. It was difficult to back the truck up to it for hook up. Then NO ONE was available to help attached the trailer. The woman who was running the gas station came out and tried to help me by wedging a dolly under the trailer neck to lift it up on to the hitch. I have never experienced this before. We have rented at least 10 different U-Haul trailers in the past 2 years, and every time the location helped attached the trailer.
Erin FAllison who helped me when picking up the trailer was Amazing. Helpful and darn Professional. Thank You.
stephen cFriendly staff
Carlos LAwesome
Joseph BThe person who received the truck back not be so rude or try to be funny and make fun of my last name.
Linda FThe operators at American Fuel did a great job and I got the best service when renting a UHaul truck ever. Highly recommended!
Johannes RNice people to rent from! Thanks!
Lise GHave somebody more on their game at the location of rental. And be sure the truck is serviced and fully operational before letting it go off the lot.
RANDALL RExcellent customer service! I’ll be back
Johannes RNothing I can think of. Rental truck was extremely clean, service was excellent. I’ve rented there before and I will definitely be back.
Johannes RThis is an excellent place to rent a U-Haul especially if you make advance reservations the truck is there Allison and her brother are very easy to work with satisfied U-Haul customer
RON BAbsolutely the best experience with U-husk I’ve ever had, and I’ve had plenty. Alison was super-friendly, efficient and extremely thorough. I really did enjoy the experience of renting a truck at the location where will recommend the location to everyone I know that needs the service in Morongo Valley.
BENJAMIN CThey helped us to call back to the Riverside Uhaul and didn't make us pay for more gas because the contract was wrong.
Catherine LThe gentleman that helped me with the truck was so nice, it was a good experience and I would go again.
audria cOur experience was not a good one at all. We decided to rent from U-Haul because of the quality past experiences at a very reasonable rate. Not only was the U-Haul we received unkept, sticky seats and smelled musty. We were charged 1.29 a mile, when we rented it on a Thursday. We had it 3 days and it was almost $180. Then we needed to get it again, as we were being locked out of our home and needed to vacate immediately, we had it two days and called to ask by when it needs to be returned so we weren't charged for another day, they said 7, we were a few minutes late and they charged us another day. We anticipated 40 miles and only went 42, so we weren't over driving it, we were/are going through a very stressful situation and really couldn't afford to waste money. The last thing, was we got a hand cart/dolly and was charged $30 , when I was quoted $10... He never specified it was $10 a day. Anyways, it was a horrible experience, I felt we were over charged for the low mileage and 5 day use for the truck. All together we rented a 10 foot truck for 5 days and did a total of 75 miles, we paid $360. I'm so flabbergasted.
MONIQUE RNicest people ever
evelyn hI-Haul sent me 30 mikes away to pick up the truck. The place I picked up the truck was fine (they did nothing wrong). But drop off was difficult.
Justina LJ
DENNIS KCustomer service is great
RON BFrustrating that I had to pass 2 Uhaul dealerships that had same equipment to pick up from location farther away
Terrence DI had an issue and the clerk helped me and I was still able to get the truck. I give him and the location 5 stars!!!
Melissa SLady that run it was a dream.
William IAll American is the best in the valley, wonderful customer service that are number one with u-haul and other services.
VIVIAN RNice people, but I had to hook up my trailer. They said they are. It allowed to hook it up. Also, I originally booked the trailer rental at a location in Desert Hot Springs, only to arrive 30 minutes early and they already closed. So it screwed up my moving plans.
David HA previous renter didn’t drop off the truck I reserved in time and they went out of their way to make sure I got another truck and contacted me as soon as it was available. It couldn’t have been done in a more smooth manner. Thank you! Don’t know anything that could have been done better!
Johannes Reverything was great
James wAgain the man checking me in didn’t have my reservation, not his fault, but after the whole pick up fiasco just happy he took the truck.
Julie PAwesome service and great people!
Roger Gnothing
STEVE BHorrible customer services. They were super rude
Carol Mfaster check out...
Brian ZService was good,thank you
ODIE Bthe gas station was too busy to get good service, although there woman tried! ... and it did not have the right connector to hook up the tail lights to my Honda Pilot 2011.
FREDERIC WEasy to find. Helpful (but busy) staff
LARRY UGet more blankets
Travis HThe operators provide the most personal and friendly and yet professional service. I won't hesitate to go back for a rental next time I need a truck.
Johannes RAlison went out of her way to meet our needs and has made such a positive impact on our community.
Ernest MRepresentative was very helpful and cheery.
RYAN QA VERY nice family biz
Randey FNot a single complaint! Customer service was excellent and the process of rental and return were quick and easy.
DERRICK TYour system indicated that a dally was available and there were no dallys from Uhaul. The store owner loaned me one anyway. But you may want to check and make sure before reserving one.
Sarabeth SDuring quarantine they offered a clean truck when my family needed one.
Dylan AI was charged 3 times more for the trailer to go from CA to WA then when I rented the same trailer to go from WA to CA. Not a happy u-haul customer.
Louis CLocation run by family-owned and -run business. Run by brother and sister. Very friendly. On point. Very helpful. Will rent from them again, absolutely!
Johannes R