The district manager of this location charged me a cleaning fee because some of the blankets weren't folded adequately. They said it needed to be swept out and had trash in it. When I checked before I delivered it was clean. This was a overnight move of less than 100 miles I don't feel this is a reasonable charge.LInda M.
Customer Reviews for All American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.chancee K.
Terrible customer service. I was rented hazardous equipment that caused an injury and the host couldn't have cared less.alexander M.
Customer did not leave a comment.PETE C.
Security is amazing and love that this is a family owned business that really cares.Vanessa B. | Overall Experience
The Ac on truck was out but not sure that's the locations faultROBERT L.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Brian J.
Everything thing was Awesome. Couldn’t have asked for a better location!!! Vanessa was a pleasure to work with!!! Thank You for Working with us!!William K. | Overall Experience
The instructions for after hour pick up were vague. I spent over an hour trying to figure out why I could not access the keys to the vehicle. Once I was able to find the keys, the truck was clean but the truck's air conditioner was not working. Texas heat is brutal in July. I called several different numbers listed on the website and in contract but got no response. I drove the truck to my house called roadside assistance and they told me to return the truck and request a refund. I returned the truck and I did not get a refund. Needless to say, I had to get help from other sources because I was unable to move that weekend. It was a waste of time and money and still 5 days later, no one has contacted me to follow up. I am not happy with this u-haul location. Better customer service and response is imperative.ILIA R.
Don't change a thing! Service was friendly and efficient. The truck was clean and well maintained. Great experience.Mark S.
The gas gauge showed â€œfullâ€ when I left the rental place. I drove 40 miles and when I refilled the tank to return it, which had dropped to 3/4 full. It took 9 gallons to refill. That's 3.5 mpg. Seems excessive.MARK S.
Nothing. Great customer service!!!BRANDON S.
Customer did not leave a comment.george o. | Overall Experience
Customer did not leave a comment.Anne A.
Customer Service Manager - Please give me a call.Jose G.
Customer did not leave a comment.DOUGLAS N.
This has been a great experience. If I need storage or uhaul in the future I will be back to this location.Everest R. | Overall Experience
Very friendly staff!Karissa H. | Overall Experience
Great customer service!WAYNE L.
Customer did not leave a comment.Janice Y.
Customer did not leave a comment.NOELIA V.
It was late at night and no one was there. Too impersonal. No people. Hard to get the app to function. Had to get 1800 to reset my account. Horrible good times each time I call.Charles S.
Everything was great!DARCY M.
Very friendlyMichael L.
Customer did not leave a comment.GRACE H.
They made a copy of my DL & didn't give it back, I had to go back to pick it up. Then when I went to fill the truck up because it was on Empty. There was a lock on the back gate so I had to go back a second time to have the lock cut off. The back of the truck was filthy, a check engine light was on & a tighten gas cap light which made it to where you couldn't see the miles except right when you started the truck.GARRETT B.
Customer did not leave a comment.Elizabeth M.
Vanessa was very niceALEXANDRA S.
Customer did not leave a comment.Donald M.
Not so they could improve on. There actually were some problems many of those I actually put them into action Overall It was how they handled the problems . I found that the whole office treated me well and I was pretty good enough to actually not mind hanging out there. I highly recommend this Uhaul shop as a top notchCliff A.
The lockbox for mobile pickup at this location were not marked, the codes did not work, and when we called the 24/7 contact person, they answered the phone intoxicated, hung up in us, and then refused to take our calls. We waited an hour before just giving up and waiting a second hour til UHaul district opened so we could get a new moving van. All in all, by the time we got our van from a different location, we were three hours behind on our moving schedule.Katelynn D.