Gill was very kind and honest. Very polite on the phone and helped me select the right vehicle for my haul.
MARK C
Customer Reviews for All American Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner very friendly and very accommodating. Renting a unaul truck with her was a breeze.
ELIZABETH BThe simplicity in renting the Truck and the location.
JOY AThanks so much for a pleasant experience. We will definitely see you agaiin
SEAN RJill is marvellous!!!!
Miguel AThe gas line on the truck had been cut
DARLENE AJill was very helpful. Thank you
WILLIE BNeeds no improvement! Great service.
CHRISTOPHER PThanks Jill . very professional and efficient.
ARINE HVery professional
ANDRE AThe owner is extremely helpful, and nice. They do a great job!
CHRISTOPHER MNo complaints with All American Towing as a pick up site at all. But, it was the second U-haul location I had to go to to get my truck. I was assigned a closer location to my home initially, which was great, and they said there was 24/7 pick up. I thought about calling beforehand because a friend recently had an experience where U-haul had the wrong size truck when she went, but I figured I was being a little extra and shouldn't have to. I went there as planned but after logging in, it said "Get Assistance: Looks like a piece of equipment has not been assigned for this reservation". The truck was obviously there (two of them actually) and the right size. I called U haul and waited on hold for ~ 10 minutes until a representative was available. She was very nice and easily found my reservation by the confirmation email. She told me that I had done everything correctly online but the store owners did not have a lockbox for the truck and the key was inside the store. The store is supposedly closed on Sundays, when I was picking it up (the sign on the door actually said they would open later that day). So, she found a truck at another location a little further away but still relatively close and switched my reservation there. The whole process took a while and I was late to meet the movers. TLDR: if you are picking up a U-haul from a business after-hours, call them ahead of time to ensure they have the correct size truck and the keys are in an accessible location for when you get there! Don't trust U-haul/the business to do it for you.
Sara TJill was Fabulous!!, thorough, professional, kind. Knew her products, the pricing, and the computer system. Saw me waiting, and even checked me in before she was open.
Wendy TJill was a great help with getting me a truck and made sure I had what ever I needed
Shawn CVery helpful lady
Oscar SVery good customer service.
CHAD RJill was very kind, helpful and made everything easy for me to move.
Eric CMaybe clean the office a bit
Edward REverything was great! Super friendly at this location...it's a few more miles away, but I'll go there from now on because of the pleasant customer service! Thank you!
HEIDI TJill and her Husband were a pleasure to deal with, got a warm reception very kind. This is my new spot.
Cesar GThe lady Jill is so knowledgeable and so helpful. Now I will always use her for any future uhaul rentals. Jill is awesome!
MARICELLA CSo easy to rent!!!
Rhea CProfessional and friendly service
hugo rJill was exceptional, she was really helpful made the whole process very easy.
Alex ZThe U-Haul App was not intuitive for me. Jill at All American Towing, the pick up location, guided me through some difficulties I had with the app. She was very friendly and efficient checking the equipment back in when I returned it.
David WNothing, customer service was great.
ARACELY SNone
MARTIN DShe likes cats.
ELROY JSuper friendly and accommodating.
Christopher GVery nice lady
Vlad GJill was so kind,knowledgeable & easily explained the rates to my father & I. I will return again
PHOENICIA BGreat
sean bRented from U-haul in Ranch Dominguez. Agent gave me 3 wrong codes to get in the truck and none of them worked. So I was charged again to rent from a different U-haul store which added 30 miles and 30 miles worth of gas. That I had to eat. The u-haul place on COTA was dark and desolate. Not pleased at all. Sedrick manager did what he could still wasn’t good enough. But he was nice.
Melanee Smake sure the windows are clean
Michelle AVery friendly and helpful!
BRIAN HGreat customer service, easy to do business with!!!
Joshua SJill was very helpful and made sure I understood use and function of the rental ! Process was pretty quick as was the online system too
Dean BThe pick up location was ok ... but your customer service reps from beginning to the end were excellent so helpful from the confirmation with Cedric and the pick up 24/7 rep was great , truck was great and thats why I will recommend uhaul I am very happy with my day of using UHaul ... :)
christina mThey were so friendly!
Sharon MThe Lady that checked us in was amazing! She walked us through everything as was very kind!
SHEREE LJill is fantastic and super helpful. Definitely will be coming here for future U-Haul needs. Was great meeting her and she totally saved the day - I accidentally reserved for March 10, 2022, but needed the 8’ pickup today. She sorted me out and ensured I could deliver my wife’s birthday lemon tree today. She rocks!
JEFFREY BOn the website and on my reservation, I was given an address in Wilmington. When I went to that location and tried to check in I was told I was in the wrong place. By the time we went to the location, we were already 20 minutes into our rental time and by the time we did the check in it was over 30 minutes into our rental time. Fortunately we didn’t need it all but someone else might have been cutting it close.
Nicole GPro.... pro... humanly pro...
ANGELO FNothing at all Jill has always been an amazing help. Trucks are always clean and u to Par. I would definitely recommend This place #1 on my list thank you jill
JOHNNY MEverything Is Perfect.
JAMIES SThe lady working the desk was kind, funny and efficient
WILLIAM BJill was kind and helpful very nice person to deal with.
PAUL MI See No Improvements Needed From My Experience.
JAMIES SI just want to say, Jill is absolutely amazing and provides great customer service. She was very kind and answered all my questions. I had a stress free all around easy experience. I would definitely come back to this location for truck rentals again.
Ignacio SFriendly and fast service. East to work with and close by to me.
JOSHUA HJill Hughes was a great help with picking out the truck and even helping my dad out with his confirmation
ANGEL HOne thing most business don"t have anymore is good staff. This experience was my second time using this business, and a U-Haul truck in general. All I can say is perfect.
ROBERT BGood service Keep it up thanks
TULIO CThe people were fantastic, the location itself needs a lot of TLC.
LAURENT PJill made the experience easy. She walked me through the process even though I had chosen to do so on my phone. She inspected the truck with me. I would used uHaul from this location again.
DEIRDRE DMaybe Add A Latte To Complement The Outstanding Service At All-American Tow Location.
Jamies S