Customer Reviews for All American Towing
(U-Haul Neighborhood Dealer)

369 reviews

1752 Cota Av   Long Beach, CA 90813

(562) 591-1283

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(562) 591-1283

1752 Cota Av
Long Beach, CA 90813

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Gill was very kind and honest. Very polite on the phone and helped me select the right vehicle for my haul.

MARK C 
Rating:
5.0

The owner very friendly and very accommodating. Renting a unaul truck with her was a breeze.

ELIZABETH B 
Rating:
3.0

Customer did not leave a comment.

Regina S 
Rating:
5.0

The simplicity in renting the Truck and the location.

JOY A 
Rating:
5.0

Customer did not leave a comment.

WILLIE H 
Rating:
5.0

Thanks so much for a pleasant experience. We will definitely see you agaiin

SEAN R 
Rating:
5.0

Jill is marvellous!!!!

Miguel A 
Rating:
3.0

The gas line on the truck had been cut

DARLENE A 
Rating:
4.0

Jill was very helpful. Thank you

WILLIE B 
Rating:
4.0

Needs no improvement! Great service.

CHRISTOPHER P 
Rating:
5.0

Customer did not leave a comment.

Jill H 
Rating:
5.0

Customer did not leave a comment.

MARY C 
Rating:
5.0

Customer did not leave a comment.

Leatapo F 
Rating:
5.0

Thanks Jill . very professional and efficient.

ARINE H 
Rating:
5.0

Very professional

ANDRE A 
Rating:
1.0

Customer did not leave a comment.

TYLER M 
Rating:
5.0

The owner is extremely helpful, and nice. They do a great job!

CHRISTOPHER M 
Rating:
4.0

No complaints with All American Towing as a pick up site at all. But, it was the second U-haul location I had to go to to get my truck. I was assigned a closer location to my home initially, which was great, and they said there was 24/7 pick up. I thought about calling beforehand because a friend recently had an experience where U-haul had the wrong size truck when she went, but I figured I was being a little extra and shouldn't have to. I went there as planned but after logging in, it said "Get Assistance: Looks like a piece of equipment has not been assigned for this reservation". The truck was obviously there (two of them actually) and the right size. I called U haul and waited on hold for ~ 10 minutes until a representative was available. She was very nice and easily found my reservation by the confirmation email. She told me that I had done everything correctly online but the store owners did not have a lockbox for the truck and the key was inside the store. The store is supposedly closed on Sundays, when I was picking it up (the sign on the door actually said they would open later that day). So, she found a truck at another location a little further away but still relatively close and switched my reservation there. The whole process took a while and I was late to meet the movers. TLDR: if you are picking up a U-haul from a business after-hours, call them ahead of time to ensure they have the correct size truck and the keys are in an accessible location for when you get there! Don't trust U-haul/the business to do it for you.

Sara T 
Rating:
5.0

Customer did not leave a comment.

RICH H 
Rating:
5.0

Jill was Fabulous!!, thorough, professional, kind. Knew her products, the pricing, and the computer system. Saw me waiting, and even checked me in before she was open.

Wendy T 
Rating:
5.0

Customer did not leave a comment.

Faalagilagi S 
Rating:
5.0

Jill was a great help with getting me a truck and made sure I had what ever I needed

Shawn C 
Rating:
5.0

Customer did not leave a comment.

Faalagilagi S 
Rating:
5.0

Very helpful lady

Oscar S 
Rating:
5.0

Very good customer service.

CHAD R 
Rating:
5.0

Customer did not leave a comment.

Jorge J 
Rating:
5.0

Jill was very kind, helpful and made everything easy for me to move.

Eric C 
Rating:
3.0

Maybe clean the office a bit

Edward R 
Rating:
5.0

Everything was great! Super friendly at this location...it's a few more miles away, but I'll go there from now on because of the pleasant customer service! Thank you!

HEIDI T 
Rating:
5.0

Customer did not leave a comment.

Julius A 
Rating:
5.0

Jill and her Husband were a pleasure to deal with, got a warm reception very kind. This is my new spot.

Cesar G 
Rating:
5.0

The lady Jill is so knowledgeable and so helpful. Now I will always use her for any future uhaul rentals. Jill is awesome!

MARICELLA C 
Rating:
5.0

So easy to rent!!!

Rhea C 
Rating:
5.0

Customer did not leave a comment.

CARLOS R 
Rating:
5.0

Professional and friendly service

hugo r 
Rating:
5.0

Customer did not leave a comment.

Melissa O 
Rating:
5.0

Jill was exceptional, she was really helpful made the whole process very easy.

Alex Z 
Rating:
5.0

The U-Haul App was not intuitive for me. Jill at All American Towing, the pick up location, guided me through some difficulties I had with the app. She was very friendly and efficient checking the equipment back in when I returned it.

David W 
Rating:
5.0

Nothing, customer service was great.

ARACELY S 
Rating:
5.0

None

MARTIN D 
Rating:
5.0

Customer did not leave a comment.

Apollo F 
Rating:
5.0

She likes cats.

ELROY J 
Rating:
5.0

Customer did not leave a comment.

Adreanna W 
Rating:
5.0

Super friendly and accommodating.

Christopher G 
Rating:
5.0

Very nice lady

Vlad G 
Rating:
5.0

Jill was so kind,knowledgeable & easily explained the rates to my father & I. I will return again

PHOENICIA B 
Rating:
5.0

Great

sean b 
Rating:
1.0

Rented from U-haul in Ranch Dominguez. Agent gave me 3 wrong codes to get in the truck and none of them worked. So I was charged again to rent from a different U-haul store which added 30 miles and 30 miles worth of gas. That I had to eat. The u-haul place on COTA was dark and desolate. Not pleased at all. Sedrick manager did what he could still wasn’t good enough. But he was nice.

Melanee S 
Rating:
5.0

Customer did not leave a comment.

Natalie L 
Rating:
5.0

make sure the windows are clean

Michelle A 
Rating:
2.0

Customer did not leave a comment.

Fernand B 
Rating:
5.0

Customer did not leave a comment.

Louis C 
Rating:
5.0

Very friendly and helpful!

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

Erica G 
Rating:
5.0

Customer did not leave a comment.

RICH H 
Rating:
5.0

Customer did not leave a comment.

gladys l 
Rating:
5.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Great customer service, easy to do business with!!!

Joshua S 
Rating:
5.0

Customer did not leave a comment.

ERVIN T 
Rating:
5.0

Customer did not leave a comment.

Mabel O 
Rating:
3.0

Jill was very helpful and made sure I understood use and function of the rental ! Process was pretty quick as was the online system too

Dean B 
Rating:
3.0

The pick up location was ok ... but your customer service reps from beginning to the end were excellent so helpful from the confirmation with Cedric and the pick up 24/7 rep was great , truck was great and thats why I will recommend uhaul I am very happy with my day of using UHaul ... :)

christina m 
Rating:
1.0

Customer did not leave a comment.

Marlowe V 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

They were so friendly!

Sharon M 
Rating:
5.0

Customer did not leave a comment.

Heriberto B 
Rating:
5.0

Customer did not leave a comment.

Larcenia F 
Rating:
5.0

Customer did not leave a comment.

Lisa J 
Rating:
5.0

The Lady that checked us in was amazing! She walked us through everything as was very kind!

SHEREE L 
Rating:
5.0

Customer did not leave a comment.

Maureen S 
Rating:
5.0

Customer did not leave a comment.

ISGUNEU T 
Rating:
5.0

Jill is fantastic and super helpful. Definitely will be coming here for future U-Haul needs. Was great meeting her and she totally saved the day - I accidentally reserved for March 10, 2022, but needed the 8’ pickup today. She sorted me out and ensured I could deliver my wife’s birthday lemon tree today. She rocks!

JEFFREY B 
Rating:
3.0

On the website and on my reservation, I was given an address in Wilmington. When I went to that location and tried to check in I was told I was in the wrong place. By the time we went to the location, we were already 20 minutes into our rental time and by the time we did the check in it was over 30 minutes into our rental time. Fortunately we didn’t need it all but someone else might have been cutting it close.

Nicole G 
Rating:
5.0

Customer did not leave a comment.

Debra H 
Rating:
5.0

Pro.... pro... humanly pro...

ANGELO F 
Rating:
4.0

Customer did not leave a comment.

Monty B 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B 
Rating:
3.0

Customer did not leave a comment.

ORSAN J 
Rating:
5.0

Nothing at all Jill has always been an amazing help. Trucks are always clean and u to Par. I would definitely recommend This place #1 on my list thank you jill

JOHNNY M 
Rating:
5.0

Everything Is Perfect.

JAMIES S 
Rating:
3.0

The lady working the desk was kind, funny and efficient

WILLIAM B 
Rating:
5.0

Customer did not leave a comment.

ASIA B 
Rating:
5.0

Jill was kind and helpful very nice person to deal with.

PAUL M 
Rating:
5.0

I See No Improvements Needed From My Experience.

JAMIES S 
Rating:
5.0

Customer did not leave a comment.

CARLOS R 
Rating:
5.0

I just want to say, Jill is absolutely amazing and provides great customer service. She was very kind and answered all my questions. I had a stress free all around easy experience. I would definitely come back to this location for truck rentals again.

Ignacio S 
Rating:
5.0

Friendly and fast service. East to work with and close by to me.

JOSHUA H 
Rating:
5.0

Customer did not leave a comment.

SHAHED F 
Rating:
5.0

Jill Hughes was a great help with picking out the truck and even helping my dad out with his confirmation

ANGEL H 
Rating:
5.0

One thing most business don"t have anymore is good staff. This experience was my second time using this business, and a U-Haul truck in general. All I can say is perfect.

ROBERT B 
Rating:
5.0

Good service Keep it up thanks

TULIO C 
Rating:
5.0

Customer did not leave a comment.

Erick C 
Rating:
5.0

Customer did not leave a comment.

KAREISHA B 
Rating:
3.0

The people were fantastic, the location itself needs a lot of TLC.

LAURENT P 
Rating:
4.0

Jill made the experience easy. She walked me through the process even though I had chosen to do so on my phone. She inspected the truck with me. I would used uHaul from this location again.

DEIRDRE D 
Rating:
5.0

Customer did not leave a comment.

Diane M 
Rating:
5.0

Customer did not leave a comment.

JOHN K 
Rating:
5.0

Maybe Add A Latte To Complement The Outstanding Service At All-American Tow Location.

Jamies S 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G 
Rating:
5.0

Customer did not leave a comment.

VERONICA S 
No reviews have been submitted for this location.
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