Customer Reviews for All Day All Night Storage
(U-Haul Neighborhood Dealer)

320 reviews

7131 Old Pascagoula Rd   Theodore, AL 36582
(Next to Mobile Grey Hound Park)

(251) 443-7613

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 443-7613

7131 Old Pascagoula Rd
Theodore, AL 36582
(Next to Mobile Grey Hound Park)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience! We were in a bind because of hurricane Ida and had to move a family member quickly. They were thoughtful and very accommodating! Thank you so much for the smooth process!

AMANDA F. 
Rating:
3.0

Customer did not leave a comment.

Ebony N. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

JAMES Q. 
Rating:
5.0

This location is the ONLY uhaul location I use and will ever use. The staff are fantastic.

STACY Y. 
Rating:
5.0

Customer did not leave a comment.

TANATHIA M. 
Rating:
4.0

The after hours drop off area was small when trying to drop off a 26' truck. A larger area would make this site a 5 star excellent rating. Every other aspect was a excellent rating.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Not a thing!

Leanna C. 
Rating:
5.0

Perfect

Christina R. 
Rating:
5.0

The customer service was awesome!!! Very nice and helpful lady. Truck was clean. The ride was horrible. The truck sounded like it was about to fall apart. When you turn it would make a popping noise. I really didn't feel safe in that particular truck. Other rentals in the past were nice. This one was horrible.

WENDI E. 
Rating:
5.0

Extremely helpful and friendly.

ROLAND D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Slade H. 
Rating:
5.0

Customer did not leave a comment.

Robert Darrell H. 
Rating:
3.0

The manager at this site was very rude to me, misinformed me, and lied to me. I returned the truck at 7:30am on the day it was due back. It was clean and full of gas.i put the key in the drop box. The manager at no time told me where to park it, only that if I returned it early, to call her and she would give the code to the gate. I called the office the night before, left a message saying I needed the code. I did not receive a call back. When I spoke to the manager later in the day to make sure all was ok, she was very rude, and not very professional. She yelled at me for leaving it in front of the gate, tried to tell me I left the key in it and told me she would have to charge me an after hours return fee of $20.00. Which I was ok with. She said the truck was not checked in until after the time it was due back. She told me she knew exactly the time I dropped it off and when I was picked up by my ride. I later called the office and spoke with Jessica who much more pleasant and very professional, she said she would address the issue of me being over charged, going so far as giving me a call back to let me know the status of the situation. I was charged twice for the use if the moving blankets. The manager told me my total charge for the rental would be $128.00. Instead I was charged $239.40 with additional charges pending totaling $113.02. My receipt shows I was giving a credit of $83.08 which I have yet to get. So, no, I am not happy with the service or all the extra charges I wasnt aware of and I will not be using uhaul again. Regards, Judith Havard

JUDITH H. 
Rating:
5.0

Nothing everowasgreat

ARMELIA R. 
Rating:
5.0

Allday allnight storage is a great place.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

mikelia M. 
Rating:
5.0

Excellent customer service. A+ Thank you.

LAUREN B. 
Rating:
5.0

She was very nice and her spirit filled the office with so much joy... Thank you guys for everything

Saveria W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Online check-in process was easy and made the in-person check-in much faster. Loved the online check-out procedure where I was asked to take pictures to verify the mileage, fuel, how clean, and the location. Made the whole transaction feel quick and easy

Alan R. 
Rating:
5.0

Very friendly and fast service.

TERRY H. 
Rating:
1.0

I had 1/4 tank of gas and stopped specifically to get gas. It was supposed to be 3/8?! So I guess it wasn't quite 3/8 and they charged me $. I had a ride so I dropped it off early and they charged me for that too. Terrible. Would not use again.

Cheryl N. 
Rating:
5.0

Customer did not leave a comment.

TIFFINY W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
4.0

The lady behind the counter was very nice and friendly. I do think uhaul has made the process more complicated for checking in and out. That is no reflection on the staff at this location, but it is directed to uhaul processes. It shouldn't be that complicated. Customer service was excellent. Process, not so much.

Darrin T. 
Rating:
5.0

They were very efficient

GENE M. 
Rating:
5.0

Customer did not leave a comment.

LATOYA H. 
Rating:
5.0

Customer did not leave a comment.

jimmie H. 
Rating:
5.0

Everything was great.

Gary H. 
Rating:
5.0

Manager was fantastic.

Gary H. 
Rating:
5.0

Returned truck on Sunday at Willard TV on Greeno Road on Hwy 98, Fairhope. Gas filled and cleaned.

ALTHEA G. 
Rating:
5.0

Every aspect went smooth helped take some of the hassle out of moving.

Robb M. 
Rating:
4.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Nothing. My experience was great.

Frances C. 
Rating:
5.0

Customer did not leave a comment.

Shanice B. 
Rating:
5.0

The console in cab was a bit dirty. Should be able to upload more than 1 picture when verifying rental. Service was excellent

LAURA V. 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Great Folks!!

KIRK L. 
Rating:
5.0

U-Haul helps make helping people in my trailer park easy. Thank You U-Haul No Name Park LLC Christine Cayton

Christine C. 
Rating:
5.0

This was the 2nd time I rented a U-Haul from this location. The Lady was nice and very professional both times. Kindest Regards Christine Cayton

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

saskia G. 
Rating:
5.0

All was good. Thank you

Cassandra S. 
Rating:
1.0

Take out the broke off screws sticking out the side rails and fix the leak in the roof. My cabinets got rained on in the truck by the leak and scratched and gouged by screws. Was not worth getting the truck from them. They have three trucks the size I rented two new ones and one that is messed up. So they give me the messed up one. That was nice ! Picking up the truck before they open is a pain. They do not give you the gate code to get in. You have to call the 1-800 number and stay on the phone for 15 minutes to talk to someone that can call someone and get you a code. Then you have to get another code to get your padlock off. Which none of that is in your contract information. So if you plan on picking up at 7 AM you need to be there at least by 6 AM. And returning it was a pain. They could not get my location on my phone. So I had to leave the truck there locked and take the keys with me and come back after 9 AM when they were open and I hope they didn't charge me which they didn't. The whole experience was awful.

Jeremy B. 
Rating:
5.0

I have no problems with this location. I have used before, and will again. U-haul has changed a few things, where you are to do something where you scan your Drivers licence, I never did get that link. Love the people at this location.

LAURIE S. 
Rating:
3.0

I am a reservation number for a 15ft truck, and when I called AHEAD to confirm all they had was a 20ft. They did give it to me for same price.

john T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Wrong lock on truck but U-Haul representative was quick to resolve problem.

jacob V. 
Rating:
4.0

I don't know anything you could do any better

CHARLOTTE W. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
2.0

The lady was confused on us bringing the truck there, even though the app said to. She then said something about taking it somewhere else, but I followed the instructions online and we left. You just need better employees.

Erick F. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE M. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA T. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I don't think you should charge by the mile if you can't pick up the trucks at the location you select when you book online.

Rian M. 
Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
5.0

Nothing everything was excellent

David T. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

BILLY P. 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

this location staff went over and above the call of service to help me with my rental. I could not have asked for better service.

TONY H. 
Rating:
3.0

Keep your trucks clean. Dont worry about a measly. 80 for 2 extra miles that it took to return the truck when I spent an extra 30 on gas and dropped it off with the fuel at 3/4 of a tank when I picked it up at 1/4.

Kristie S. 
Rating:
5.0

Excellent customer service.

Luke T. 
Rating:
5.0

Improve the app. It's horrible

Courtney J. 
Rating:
1.0

Before customer arrives make sure equipment work properly.

Royzell M. 
Rating:
5.0

Customer did not leave a comment.

FABIOLA C. 
Rating:
4.0

Customer did not leave a comment.

Draper H. 
Rating:
4.0

Better online experience ie. easier navigation

Dustin T. 
Rating:
1.0

Better customer service

CARLA G. 
Rating:
1.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Nothing, everything is great. Thank you

CHAROLTTE W. 
Rating:
5.0

One thing that I did not like was that the clamp holding the $7 dolly in place inside the truck was already loose. We were loading items and something hit it, causing the dolly to slide out and break the tie causing us to be charged an extra $7. Other than needing to make sure the items are secure or to just not have them inside the trucks unless requested the service was great!

Brooke R. 
Rating:
5.0

Nothing everything was excellent.

Richard L. 
Rating:
5.0

Thanks! I appreciate this location Tamika was prompt making sure I knew of the location and how to get there. I moved to Houston, TX thanks again Mobile, AL/ Theodore, AL y'all rock!??

Shafania L. 
Rating:
5.0

Customer did not leave a comment.

SAM V. 
Rating:
4.0

Very helpful and accomodating staff.... I would recommend to others for professional U Haul service needs.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
2.0

No to charge their card for gas after they put gas in the vehicle.

tanisha H. 
Rating:
5.0

Nothing, Tamika was nothing short of superb, thank you!

Craig T. 
Rating:
5.0

Customer did not leave a comment.

MARCINE C. 
Rating:
5.0

I was over charged for an extra day. Now I have 3 debits on my account $62,$64,and $75. I should have only been charged for the $75. This mistake on your behalf caused my account to be overdrawn by $5.90, which will probably charge me an $35 over draft fee. If that ends up being the case I would expect you to take care of this as well.

Shaun H. 
Rating:
5.0

Customer did not leave a comment.

SHAMEEKA W. 
Rating:
5.0

Customer did not leave a comment.

BOBBY G. 
Rating:
5.0

I have never rented a uhaul before. The person renting this uhaul to me was extremely knowledgeable and very helpful. She made the experience easy and stress free.

BRENDA C. 
Rating:
4.0

Customer did not leave a comment.

JEAN W. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

I can't think of anything, my experience was smooth and easy, and they handled my extension with ease and patients very happy with my experience

HELEN C. 
Rating:
5.0

Customer did not leave a comment.

BEN D. 
Rating:
4.0

I noticed that I was charged twice for the u haul unit... $52, then $13 for insurance and then an accidental charge of $52 ..I would really appreciate it if the second payment of $52 could be credited back to my accouny

GEORGE L. 
Rating:
5.0

Kathy was excellent

LINDA T. 
Rating:
5.0

Customer did not leave a comment.

STEVE R. 
Rating:
4.0

Truck was adequate for my needs. Large and roomy.

MARION D. 
No reviews have been submitted for this location.

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