Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)

708 reviews

23410 Snook Ln   Tomball, TX 77375

(281) 547-7515

Location Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 12:30 pm - 3:30 pm

Services at this Location:

Contact Us

(281) 547-7515

23410 Snook Ln
Tomball, TX 77375

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 3:30 pm
  • Sun: 12:30 pm - 3:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

William Lee W. 
Rating:
5.0

Very knowledgeable, truck was ready, and everything clearly explained.

PriscillaIrene W. 
Rating:
5.0

It was a quick & easy process to rent a trailer & will go back to this location again.

Stacey B. 
Rating:
1.0

The woman was very curt, did not have any concern for me finding the location. Parking was horrible. All locked up at 6pm no attendant present. My concern was security. “I have cameras !!!” She didnt take time to speak courteously. Dropoff wS quite a long distance from my destination. This is not uhaul country. Upscale area people don't DIY moving.

DAURI F. 
Rating:
5.0

Customer did not leave a comment.

Monique G. 
Rating:
4.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

The after hours check out process was a mess. Took over an hour with multiple customer service reps to get the account to show my correct information

Garrett D. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

Kathryn J. 
Rating:
5.0

Excellent service

Christopher C. 
Rating:
1.0

I spoke to a Stacey Edgar 7/27pm , she was very polite and helpful w confirming the two trucks for 7/28am ! when the drivers arrived to pickup the trucks 7/28am they ran into a witch ! She was rude and Not helpful ! the two drivers wanted to make sure the trucks would lock since they had to be parked overnight ! She said it was Not her responsibility to provide trucks that locked. I called to straighten it out and was told that this was my problem ! Not hers ! We did Not get her name ! the drivers said she was short, white, blond, mid 40's and difficult to deal with ! I will never pickup or deliver a truck from this location again !

Martha A. 
Rating:
5.0

I problems all went well

christopher M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
3.0

Everything was good. It should be told if you bring back the truck after hours the process is taking a Pic of milage and gas then do the key drop off. As I was loading up app to do online drop off my boyfriend locked up truck then pit key in the box before I knew I had to take Pic.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
4.0

Customer did not leave a comment.

mike L. 
Rating:
5.0

Customer did not leave a comment.

brad B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Excellent customer service

Merrill A. 
Rating:
1.0

The lady was rude and had a bad attitude, not friendly whatsoever when picking the trailer up and upon return. Will not do business at this location ever again, I would rather drive a 100 miles away from this location to rent any piece of equipment in the future.

john R. 
Rating:
3.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

nancy T. 
Rating:
5.0

Customer did not leave a comment.

Sammy V. 
Rating:
4.0

Customer did not leave a comment.

troy W. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
5.0

Friendly and very helpful. Pleasure doing business here

steve L. 
Rating:
5.0

Receptionist provided excellent customer service.

Shahab C. 
Rating:
5.0

Everything went well, just keep up what you're doing

Daniel D. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

I was charged an extra $14.00 for insurance when the vehicle was dropped off 40 minutes late. I understand I was responsible for the late charge but I did not want, need or approve the insurance being added to my final bill. I have sent 5 emails to the link listed for disputes but have not received any response. It appears no one monitors this site. Looks like my only recourse is to dispute the final bill with MasterCard and get it sorted out that way.

Larry H. 
Rating:
5.0

The lady inside was very helpful and patient. I appreciate her efforts and time she took to take care of my needs. Thank you!!!

MICHAEL B. 
Rating:
5.0

Very quick and easy drop off. The staff was very friendly and helpful.

Keith K. 
Rating:
5.0

Friendly polite and easy to deal with

Erick M. 
Rating:
5.0

When returning with load, the assigned passcode did not work. After calling phone # provided, we were let in the gate. 😁

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Hope R. 
Rating:
5.0

Customer did not leave a comment.

KERRUM M. 
Rating:
5.0

Customer did not leave a comment.

MARINA A. 
Rating:
2.0

Customer did not leave a comment.

Norvic E. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

SIMON C. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Very friendly, good service. Equipment was in very good condition no issues at all

Joe P. 
Rating:
5.0

Great experience!

JASON S. 
Rating:
5.0

I dropped the truck off at All Purpose Storage and have no personal knowledge of

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

JEUDY K. 
Rating:
5.0

Customer did not leave a comment.

JEUDY K. 
Rating:
5.0

The only issues I had was checking in the truck. I turned my location and for some reason it still didn't work.

JORGE T. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
4.0

There was a little less than 1/2 tank of gas when I picked it up. I did return it with a full tank. I only drove it for about 64 miles. I put 3/4 of a tank of gas to fill it up!

Steven H. 
Rating:
5.0

great experience

BRANDON E. 
Rating:
4.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

SHERRI M. 
Rating:
3.0

The lady that we rented the equipment from was incredibly rude to talk to. I have no complaints about the equipment, but in the future am unlikely to rent from this location due to her sour attitude.

Stephanie V. 
Rating:
3.0

I already left a review in regards to the owner Mike or Mark. He was extremely un-professional. However Terri was Amazing. She was so sweet and helpful and more than made up for the owners lack of customer care. Thank you Terri!

TAMARA H. 
Rating:
5.0

Customer did not leave a comment.

LILIANA H. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Nothing everything went well

ELVIN P. 
Rating:
5.0

The clerk at the front desk was very nice and helpful.

DERICK M. 
Rating:
5.0

Very nice and polite thanks

NICK B S. 
Rating:
5.0

Very good customer service!

BRADLEY A. 
Rating:
5.0

Super friendly and accommodating, great location

JASON W. 
Rating:
1.0

The women who attempted to connect the uhaul had no idea how. Bashed me for not getting insurance and failed to actually attach the uhaul that when I drove off it fell off the hitch. Nor did she check the lights. Very very horrible experience.

Elizabeth J. 
Rating:
5.0

courteous and friendly people

PASCUAL C. 
Rating:
3.0

ordered half dozen furniture pads, didn't have ANY available, no reason, no offer to make things right. had to haul headboards and furniture over 1000 miles without padding.

Samel B. 
Rating:
5.0

Smooth, and easy

Nathaniel G. 
Rating:
5.0

Excellent!!!!

ANTHONY C. 
Rating:
5.0

N/A

JAMES ROBERT B. 
Rating:
5.0

Quick and easy.

NASH K. 
Rating:
4.0

I initially didn't see the office which was behind some vehicles. All good decides that.

David P. 
Rating:
5.0

Great service and convenience

TRACY P. 
Rating:
5.0

Person working at the location was very nice and helpful.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

Excellent service, thank you

CESAR C. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

AFIF N. 
Rating:
3.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

Your salesperson was so very friendly and knowledgeable!!

LOUIS H. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

Customer did not leave a comment.

FLORILEN C. 
Rating:
5.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

easy in and out.. friendly and helpful staff

JD W. 
Rating:
5.0

Customer did not leave a comment.

NICOLA C. 
Rating:
5.0

Customer service was excellent. I must say I was very surprised. The receptionist was awesome.

YALALI D. 
Rating:
3.0

Customer did not leave a comment.

Chad J. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

ERIKA Z. 
Rating:
2.0

If you say you filled a vehicle up, it shouldn't drop below full 3 blocks after leaving the site.. that's not a full tank, so charging someone for a full tank is theft.. taxing a customer twice is also theft. I saw the secondary charges one week AFTER I already paid and I'm disputing it will try my bank. Also, I'm never using U-Haul again. The rep was perfectly fine, I liked her, but every time I use U-Haul I always get a wave of bogus charges half of which don't make any sense. If you guys want to be that kind of business which you clearly are then by all means but you're not stealing from me anymore.

SELINA C. 
Rating:
5.0

Customer did not leave a comment.

TIMESHA F. 
Rating:
5.0

The front axle of the truck had a sporadic vibration.

Billy T. 
Rating:
5.0

Great customer service! Very friendly, helpful and quick! We were in and out in about 10 minutes with our trailer rental.

TOMMY L. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top