The staff were very helpful and accommodating. The trailer was in great condition.
Cody S
Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Manager was very professional,and friendly!
DAVID GShelly was great!!
CONRAD BEverything easy and very good staff
Gabriela RProfessional, quick, easy- no hidden fees or up selling. No improvement needed
KALAEAKOA KABSOLUTELY the best service I have ever received dealing with UHaul or any other company in recent years. FRIENDLY, courteous, punctual service is the MAIN reason, by someone who really enjoys her job.
ANTHONY KAll was perfect
BRYAN MShout out to Christina, who was so helpful and kind!! Called Christina with a minor issues and she immediately gave us several options to make it right! Great experience with great people at the Snook/Tomball location! Would highly recommend!
JASON FJennifer and the guy that helped me in the morning hook up to the trailer I rented were great. There very polite, knowledge and professional. I will call them again for sure ! It was my first rental with u haul and I was nervous but Jennifer made me feel at ease. Keep up the excellent customer service.
THOMAS VThey had someone there to take my vehicle as soon as I arrived. Very helpful and I appreciated it.
Joseph GThis process was the easiest thing about my move! Thank you for being so stress free.
Amy JExcellent, friendly customer service. I highly recommend this location to anyone needing to get a truck in the future.
KRISTEN RI was supposed to pickup the truck from Happy Tire in Tomball on 30Dec. I confirmed the truck was there and ready 2 days prior. When I arrive, I am told somehow the truck got taken and is now at a location 3min away by car. If the owner of Happy Tire wasn't a nice guy and gave me a ride there, I would have had to pay for another UBer. uHaul needs to give customers updates about the whereabouts of their booked truck beginning two days in advance. When I arrived to the other place, they didn't have the furniture pads I requested so I had to sacrifice by bed covers. No happy at all about that. Can I get compensation for this? My cover was $35.
PETER FThere was something wrong with the alignment or the tires. It shook terrible. I did tell CHristina when i dropped it back off.
JACK OI was charged an additional $10.62 after the Uhaul truck was returned with no explanation. This is my only issue.
Johnny JHave used this location many times, and always have the best experience with the most helpful staff!
Kathy GI think her name was christina.... she was a new hire ... she did a wonderful job. Very prompt and thorough. She needs a raise .
LAYNE CVery professional
JEFFREY GRented a 20’ from this location. The lady that checked us out was very friendly. Truck looked good prior to going out but halfway through our trip the check engine light came on and it began having a strong burning smell. We had to drive super slow and end up getting a hotel for another night. We were on a time schedule to get back home and go back to work plus our truck was fully loaded with furniture. We ended finally making it home and called our drop off location to let them know of the maintenance issues. They instructed us to just drive it to their shop. Upon dropping it off they just cleared the code and apparently didn’t even check it out for repairs. Big inconvenience for us and unsafe for the next person that rents!
SHANA NThe folks here are so nice and helpful and the equipment was just as promised! They are easy to work with and accommodating. Our club will continue to rent from them and would recommend them to anyone looking for a short-term box truck or trailer rental!
ELICIA MParking for a 26’ truck was a little challenging due to the storage buildings next door. The dual driveways were somewhat confusing initially too.
Rebecca RShelly and the rest of the Staff were quite resourceful and friendly on helping us with our reservation. This location is highly recommended.
LUIS LThe mirrors were wonky. They were hard to adjust
Elbany RProfessional, helpful and customer focused unlike the other outlets that showed no interest in your request and tried to push you into the electronic sign up platform!!
JAMES RAll Purpose Storage is the best! Always have the equipment I need, when I need it!
MATTHEW AI went to pickup the truck and the rear door wouldn't close. Something that should have been caught. I had to wait an hour while they went to pickup another truck. The staff was super helpful and nice, so I still give the location a 5 star. I highly recommend this location.
TROY CJust keep doing what your doing!!
HARRY LDifficult owner
Brooks JEverything was great. And a big thumbs up for Shelly.
CHARLES LYour location is the best I have experienced. Easy pick up and easy drop off. That’s what is important!
Kathryn DVery friendly and very helpful. Will use them again.
CURTIS MShelly was so friendly and efficient! Nice little location. Easy to find and very helpful staff.
TERRI SSelf-Check-in
Matthew TGreat job 👏
ROGERIO GGreat location - friendly staff!! I rented a trailer and had no issues. Will rent again for sure!!
Scott CThis facility is top notch! Super clean and always have the right equipment! I’ll be back next time I need to move stuff!
MATTHEW AThis location charged me for not returning a truck during a hurricane and also charged me for extra mileage I had to drive to avoid driving the truck through high water and to look for gas after the storm was over and the entire city had no power. DO BETTER!!! BE BETTER!!
Kim DNo improvements needed.
Thomas ZI just want to say that the costumer service here is excellent, Thank you!
MIGUEL MVery helpful and explained the process for me.
Lori BAll Purpose Storage is the best! Always have what I need and very friendly!!
MATTHEW AThe best experience renting a uhaul! Staff were absolutely fantastic! Highly recommended! 5 stars!
Kelly FEasy location to get to and from. The people there was extremely helpful and friendly. I will use them again in the future.
Debra ASee Shelly. She was great!
kyle pShelley provided excellent customer service!
Oscar OShelly was great explaining all the rental process over the phone. When we got to the store everything look great, clean and organized. All the process was really quick. We received great customer service. We really liked this store, it has been THE BEST EXPERIENCE RENTING A UHAUL IN THIS LOCATION! Thanks for the hard work. The truck was in great condition!
Gabriel CShelly was amazing! She was a big help and super friendly!
Kimberlyn CGreat staff so friendly had one mistake but it was my mistake but they corrected it in the end totally recommend this location if you’re looking in Tomball
Jennifer GShelly was fantastic! Great experience, will be back anytime I need a uhaul rental.
JOSHUA TAlways goes smoothly at All Purpose Storage.
Buxton Jn/a
William HGreat drop off experience as always with All Purpose Storage on Snook Lane.
Buxton JThe person who ran the office that morning was great! Zero complaints! Very helpful!
Craig L