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DENNIS W
Customer Reviews for All Safe Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup location/staff were excellent! Your website allowed me to book a reservation at a location that didn’t exist. I received a phone call and was able to go to a different location. I then received a phone call saying the vehicle I reserved wasn’t actually available. I chose Sun 5/17 because the vehicle I wanted wasn’t available on 5/16, but was available on 5/17. If the vehicle was NEVER going to be an option, why didn’t your online system reflect this? Is this a bait-and-switch tactic, or is your online reservation system that flawed? In the future, if I use U-Haul again, I will contact the location directly to make my reservation
Kyle HVery friendly staff, everything was great!
KYLE HThe uhaul trailer I used was a newer one with the ramp. It rained last night. Even though I had the door full closed and locked it leaked a lot of rain in on the crates by the door. There was rain on floor as well. Nothing was ruined. I let the attendant know. He checked it out a little and said he would report it.
JOY DTwo issues with the car dolly: 1. Security chain was wrapped around trailer and it took two people, a crow bar, a hammer, and 25 minutes to get it off so I could install it properly. 2. One tire was bald with the fibers showing which is totally unsafe. To get this resolved took over 3 precious hours I needed to pack and load. This trailer should not have been rented!
MARGARET BQuick and easy!
JAMES PGreat as is !!!
ROY RThe person who checked the trailer in at the U-haul location was unhooking the trailer before I got out of my truck! Great service.
TIMOTHY MGreat service! Easy rental. Thank you
SAMUEL SControl Trac light on steering wheel was crooked pulled badly to the right. Terrible fuel economy. Rude employees wouldn't let me pay cash. Made arrangements to pay cash on delivery. Then they charged my card at rental unauthorized. Threatening and demeaning. Won't use you again. Been a customer for 40 years.
KEITH CGreat people at both locations
RYAN OStaff were very responsive, pleasant and efficient. I was in and out in no time, which was nice.
Paul MThanks for the flexibility on the return.
JEFFERY AThe people here are so nice. They accommodated our needs and were so polite. Too bad more of your sites aren’t run this way.
JANET PKeep doing what your doing. Thanks
CHRISTINE GKeep the rachet handles lubed so they work easy
JEFFREY FGreat employees at this small location. A better selection of trailers and trucks would be nice. But the location is small.
Brian LI cannot think of anything to improve as I found the booking and use of vehicle were all great.
Susan IAwesome service!
Paul PThey are a small outpost and close for lunch, watch for texts with instructions for drop-off
Nina JAlong with them changing my picknup location. They changed a drop off location the day of pick up. To a not convenient drop off. I had to call and hope they would switch it to my original one. Thankfully they did that. I have disappointment with uhaul this round. They dis not make it smooth and convenient.
Amiee KDrop off was quick.
James DWarn people about driving through Salt Lake City. Those people are maniac drivers!
michael cthe guy at the location (unfortunately, I don't remember his name) was great to work with and made the whole experience quick and easy.
Jordan WNot a thing. Very easy transaction.
Charles DAs always my pick up and drop off experience was fine.
DOUG KClean and an easy quick move of a few pieces of furniture.
Donald EThe rep was super nice every time I went there. Great location.
ROBERT RAlways great service!
FRANK NThey are always very helpful and accommodating. Very easy to work with. Their equipment is well maintained.
FRANK NThank you for always helping when I needed extra help. You guys are the best.
Cindy P | Overall ExperienceGet better at listing trailers as one ways or rotation trailers...because uhaul couldn't get that right I had to rent a storage unit from the location I was trying to rent a trailer from.. cost me more way money and time.. won't be using uhaul again...
Amado OJohn was very welcoming on our arrival. Would definitely use this location again for a moving van or mini storage facility.
kathilynn nThx u guys for everything
David S | Overall ExperienceCheck-in was easy and check-out was efficient and fast. I APPRECIATED THAT.
Elizabeth LVery friendly help! Just a good experience!
darrel lThe staff was engaged with other clients, but made sure to acknowledge me and assure me they would be happy to assist when/if I needed.
Irene YEasy in and out, good hours, clean, friendly management.
Cheri D | Overall ExperienceIt's the best
DEAN RNothing. Just don't go to Pioneer!
Janet AThe employee was knowledgeable, friendly and helpful. This is my second time here and will always go back there as long as they have the equipment that I need.
Diane CQuick, friendly service. Thank you@
Brad SJohn & Justin were absolutely the nicest guys to work with. Very professional and attentive,
Laurie J | Overall ExperienceWill definitely use this facility again
Janine H | Overall ExperienceAll Safe Mini Storage was a lifesaver when we needed temporary storage after a move. Friendly, clean and secure location.
Michelle D | Overall ExperienceJohn was amazing!! Always kind! Because of John I stayed an additional YEAR!! THANK YOU JOHN!
Dorsi B | Overall Experiencegreat place with helpful staff
John M | Overall ExperienceI would recommend it if they didn't mind their stuff getting really wet and molding that's the problem with the storage unit I had there was always water in there no matter how many dry ribs I put in there it just didn't help everything I pulled out of there was moldy and wet
Dorothy H | Overall ExperienceYes, I have had the best service a customer could ask for over the past 5 years. My heated unit was a lifesaver with my 3 bedroom - 2 bath home patiently waiting for me to build a new home. Everything was in perfect condition, especially with the cold wet weather at the coast.
SHERYL S | Overall ExperienceYou guys rock!
Kaila L | Overall ExperienceNice facility that fit our needs.
Ed V | Overall ExperienceNICE FACILITY GOOD FOLKS.
Jim K | Overall ExperienceFriendly and helpul
James W | Overall ExperienceDry, clean and never any evidence of rodents. Would highly recommend.
David T | Overall ExperienceUhaul has poor communication with this place. They had no storage locker available. I had to go to a different place.
James Y | ReservationVery friendly and helpful.
Mary J | Overall ExperienceStaff is very friendly and helpful and accommodating. Storage units are clean and well maintained
MARIANNE S | Overall ExperienceThe owner is very friendly and professional. The best storage unit that I have ever used!!
Ken F | Overall ExperienceThe staff that I always dealt with were Richard and John. They were always helpful and mindful of my needs for a safe and VERY clean facility.
william c | Overall ExperienceExcellent customer service. Like dealing with a good neighbor!
MICHAEL M | Overall ExperienceThe staff was excellent, very friendly and helpful. We found the storage convenient, clean and accessible. Our experience with All Safe Storage was outstanding. Mark and Cheryl
Mark O | Overall Experience