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KEITH A
Customer Reviews for All Star Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Doing great and keep the good work!
KUMARAN MThere were some challenges knowing where to check in, and problems with the link functionality for the check-in. One of the tires was low on air upon pickup. Other than that, things went smoothly, and I appreciated the 24/7 return option.
MICHELLE LNo hay nada que pueda sugerirle, es excelente el servicio y muy cordial el trato de los encargados. Gracias.
LUIS NAll Star Market made the process of renting a U-Haul very easy! Both picking up and dropping off the truck was fast and straightforward. The staff were helpful and courteous.
EDWARD SThe people that run this facility are very nice.
LILLY LDear U-Haul Team, Thank you for reaching out to me regarding my recent U-Haul experience. I appreciate the opportunity to provide feedback. Unfortunately, my recent interaction with the All Star Market location was exceptionally poor. Upon picking up the truck, I found it to be in a deplorable condition, with trash and furniture left in the back. When I brought this to the attention of the store clerk, he immediately became unprofessional, disingenuous, and defensive. Additionally, the truck's fuel tank was on empty, and the cab was in a disgusting and unsanitary state. The vehicle subsequently broke down twice due to an uncared-for battery, which had approximately two inches of corroded battery acid on the cable. Upon returning the truck, the older female clerk behind the counter was rude and unprofessional when I informed her about the breakdowns and having to jump-start the truck on two separate occasions. She was neither helpful nor accommodating despite the significant inconvenience I experienced. Given these circumstances, I would like to request accommodation for the inconvenience of having to unload someone else's trash and receiving an unmaintained truck that clearly should not have been on the road. I have documented these issues with pictures and would be happy to provide them if needed. I would also appreciate a consultation to discuss my options. Please contact me directly at your earliest convenience to address this matter further. Sincerely, Andrae Holden
ANDRAE HN/A.
KENNETH MFirst come first serve. They kept me waiting for them to serve other customers buying other things in their store
KALIMWAYI BKeep up the good work team!
STEVEN PThey charged me for fuel up charge even though the truck was delivered back at the 3/4th fuel gauge at pick up.
SHALINI RThey are great.
Mary BTotal rip off, don't rent here. They didn't have the equipment I ordered, they charged me the $15 insurance even though I waived it, and the truck they gave me had less gas than the contract stated. Total scammers, go somewhere else unless you want to spend a lot of time correcting all their "errors".
JOSEPH WUsed this spot twice now and easy service, friendly help.
BISMARK GThe truck we rented wasn't clean in the cab or the box. It didn't smell good. There was a huge greasy smudge on the inside of the window right in front of where the driver would have to look out that had to be cleaned as it obstructed view. Upon returning the truck, I was told I had to take the moving blankets out that I paid for, and bring them inside the store for the lady and restock them. I have never been asked to do that on several U-Haul rentals before. Very unprofessional additionally, when I brought the truck back, I tried to park it around the side of the building where I picked it up. All of those spots on the side were full so I parked out front where there was another vehicle. When I went inside to turn in my key, I was asked to go back outside and move the vehicle? It seems that is a service that the people who rent vehicles should perform. If they don't have adequate room for parking that is on them and they need to figure it out. I was late for an appointment for all of the extra runaround I had to do between carrying blankets inside and stacking them, and moving the truck.
Christopher MI love the owners of this pick up location. They’re very reliable and they actually care. I will absolutely come here again if I need a Uhaul:)
ALEXANDRA FEasy pick up and drop off, friendly staff.
Maya RIt's a mini-mart. I asked one person where to park. He was very helpful. Another person came out while I was dropping off via the app. She didn't seem to know there was an app. She got into the cab to check the odometer, even though the engine was not on and I had the key. I asked her if I should lock the hand-truck and moving blankets in the back in the truck with the lock, and she was confused. When I showed her the U-Haul padlock, she asked if it was mine. I moved everything into the store, like she asked me to. It turned out ok, but it was strange experience.
Michael CThey made it simple to pick up and return. Vehicle ran great.
DANA DEverything is good
VANG YThey went above and beyond and explained everything to me as it was my first time I was hiring UHaul both when I was taking the vehicle and when I was returning it.
Mehdi BI left my charger cord in the vehicle. Can I get a phone call back to see if it was found? 9166178181. Sincerely, satisfied customer.
RUBEN TThe house that’s attached to the back of the building where the truck is parked is very run down and looks unsafe. Otherwise fantastic experience
SARAH HIt’s a convenience store!. Got a $60++ discount to drop van off at this location.
Edwin CJatin was friendly, nice, and professional.
KEERTHANA CThank you 🙏
ALISON JI got overcharged, owner said I drove 50 miles, when I actually drove less than 30, my move was 2 miles from truck location, I moved across the street from my previous address, stayed overnight at a friend's house less than 8 miles away, 16 miles round trip, back to my old place, did not go back and force, 1 place, then drop off to the other, engine light was on as well low tire pressure, I am disputing the overage!! DON'T RENT FROM HERE!!!
mark eIt was so fast and easy! Thank you!
JILL Hit was great renting from this location everything was good
UCHE AFast, friendly and professional.
CHOK L"I'm really grateful we had Clint and Michael's help to complete this move. They were efficient, careful, and pleasant to work with. From start to finish, they handled everything with professionalism, making the entire process smooth and stress-free. They took extra care with our belongings and ensured nothing was damaged. On top of that, their positive attitude and teamwork made what could have been a tough day much easier. I would highly recommend Clint and Michael to anyone looking for reliable and friendly movers!"
john CGreat location, easy on line access for ordering your vehicle type
Jeffrey JI rent at least once a year and each time it becomes more work than it should be. Of the last 4 times I've rented, 3 times I had to pick up AND drop off at a different location than I requested. I called to ask for lenience for my return time which took over an hour to accomplish. When we returned the unit, I was still charge an additional day. I called today to request a credit which was granted. however, I don't appreciate all the time I've spent calling and being transferred, etc. I am also bothered that the additional 12 miles I had to drive to pick up and drop off was charge to me at $1.39 per mile. This is not a large amount, however, the extra charge has NOTHING to do with me as I requested pick up and drop off at my storage unit.
HOWARD JService at all star market was super professional and people there very friendly, I rented the U-Haul back and forth Alderwood mall and they were very nice. Thank you
khaled oHave more people on staff!
DAVID LThe elder lady is very helpful. I will go back and rent it again from this place.
HUNG KThe truck was clean but the engine light was on and has trouble shifting. Fortunately i only had to drive about 8 miles. Not the locations fault, but the truck needs to be serviced.
ANTHONY GNone other than keeping it going
ALEMSEGED BVerry Dirty truck. Poor condition.
SANDRA TNo one told me about I was going to be charge by mile. The person on the phone and at the office told me by day. Uhaul truck rental = Scammers. Would not recommend this location or any other uhaul truck rental location if you are traveling over 5 miles. Why would I rent a truck if its going to be per mile????If I know that I will travel for 2 hours to another city? PLUS I PAID FOR THE FUEL, I would just pay to a REAL moving company. Please uhaul people be honest dont miss lead people by telling them its $39 per day, its by miles too.
Carlo MProvide a full tank of gas upon pick up. My truck rental was around 3/4 full. I returned it in the same spot and got charged for gas. I have pictures of before and after. The needle is in the same spot. I would like a refund.
Matthew NThe cab of the truck was muddy, but the storage area of the truck was clean
lynnette rThey overcharged me. And they said they were going to email me a receipt and they didn't. I will never go back.
Samantha MOne of the worst experiences I’ve ever had with any company. My reservation was messed up multiple times. I was confirmed a larger truck and didn’t get it. I waited for over thirty minutes to be checked out because the woman kept stopping to help other customers before me. I didn’t get 24 hours to return it as I should have. The man when returning the truck was rude to my husband. I’ll never rent from here again and never from U-Haul either.
Joylynne PTruck had check engine light on when I picked it up, ran poorly, was supposed to have a full gas tank but didn't, and I was charged $40 more than I was supposed to but I couldn't contest it, as I had no chance to even see the final bill until hours later when it was emailed to me. Use someone else!!!!!!!!!!!
GARY Bthe lady at counter keeping let later customer cutting in and checking out grocery which make the process longer than expected. And they said tank is full, but before I return the truck, for less than 10miles road, I put in more than 2 gallons gas. Which is more than I expected. Totally not good experience.
Jiahui LThe pickup and return are simple and fast! I like uhual!
HEFENG CI didnt understand why I couldnt get a refund for the moving blankets that were still sealed and unused.
Keith SGreat Service, easy to find and GAS up. Attendant was most capable, friendly and professional. Great location!
lorenzo nI was driving the truck on I405 north between exit 18 and 26 from Kirkland to Bothell. There's regular bumps in the right lane on I405 and I drive my regular car on. I was going 55mph and the truck violently jumped to the left causing me to slightly go into the next lane and then bounced towards the right guardrail. It did this violently for 2 seconds, I thought the truck was going to wreck. The suspension is dangerous and might cause an accident. Have a mechanic replace the shock absorbers and check the springs. Check engine light was on. Light debris inside back of truck Staff at the rental station was nice.
COREY MCould not figure out how to adjust the mirrors and the seat.
Carolyn PVery understanding and courteous staff.
James R