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Dominic B
Customer Reviews for All Star RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe you review how many miles are required for short moves. I was charged for over mileage. All I did was drive from the pick up location to my place and then to my new place and finally dropped it off. It’s not the amount, it’s the principle. I’ve never had an issue with U-Haul at any point over the years. Don’t start now.
THOMAS SSuper helpful.
leah gThe employee was very helpful but he changed my drop off location to one that was further away from the previous one I had chosen.
TIM OHad to unhook a car towing dolly on my own. There was nobody around and had to use the app to check the equipment in. I would have taken the equipment elsewhere if I would have known.
STACEY HScheduled a 26ft truck for 5-22 to 5-24 and once I checked in to pick up the truck it was changed to a 24hr reservation. I told the lady at the drop off my reservation with the dates and was still forced to return the truck earlier than my reservation was for. Moving is stressful enough.
Kevin SOverall a great experience
Harold SI rented a trailer for 2 days and the trailer broke down after not even having it for 1. They did not even refund me for the time I lost not give me a different trailer for the rest of the time owed.
David BI ordered the truck nd called to ask if i could move my pickup time to one hour earlier. The guy told me there wasnt a guaruntee thhey would have my truck at that time bit he didnt tell me that they would move my pickup spot 30 minutes n the other direction. I ordered a dolly with the truck and it didn't come woth. The truck was covered in dirt and straw on the inside. We were in a time crunch so we didn't have time to get it cleaned or find a dolly. We had to load everything by hand and it took twice as long as it should have. I'm very upset.
Christina AGot there at 9 pm Saturday night, had no problems with the instructions for leaving the trailer. Had zero problems with getting the trailer, while towing the trail, nor with dropping off the trailer.
Dwight AMaybe get some people that know how to rent a truck from U-Haul and know what they're doing
Annette VVery convenient location
Mark CNo issues with drop off except they did not check trailer in on time causing some idiot at Uhaul corporate to claim I turned in the stupid piece of crap late. Which I DID NOT.
Joseph MGreat customer service!
Ryan CA+ customer service. Will be using this location again!!
Ryan CThe online checkout and return is great
Irene JDropped trailer off at 4pm local on a Sunday - it was closed. The iPhone app for UHaul is very clunky. I had to back out of the program 4 times because the app would freeze on steps 3,4,5 and 6 of the six steps. Never got confirmation that my photos of the trailer were uploaded.
Erik D