Customer Reviews for All Star Rental Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Star Rental Inc

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Angel A.
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Truck was dirty inside and out. No sanitation sign stating truck had been wiped cleaned. Truck was not in mechanical condition for a 1400 mile trip. Truck kept pulling severely to the right and had a very bad vibration. Next time will go directly to a dealer where trucks are maintained and cleaned. Long one way trips should only be allowed to rent from major Uhaul centers not side dealers because they just rent the trucks out without doing anything to them.

Jill W.
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Customer did not leave a comment.

JOSEPH G.
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I've rented lots of different things here and it always goes well. Nothing fancy but the tools/trailers/etc always work and the employees are always helpful.

steven T.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

Glenn W.
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24/7 portal didn't work well for location of drop off

Kevin D.
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Great staff and excellent service. Always take care of my rental needs. .

DAWNA W.
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Customer did not leave a comment.

Amber P.
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Customer did not leave a comment.

JOHN A.
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Customer did not leave a comment.

Tad V.
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Quick, Friendly, Clean. Great experience picking up, using the truck, and turning in. Thanks, for a great experience!

heather W.
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Our experience was awesome from start to finish! Thank you for making moving day easy!!

charlene D.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

BARBARA H.
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The location felt unorganized.

Gaelan F.
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I go there often given I need to rent their truck for hauling material. The clerk's are always polite and well spoken. Plus it's literally a walk up the street from me so the location is excellent

Laurie S.
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All was very professional and the staff and service was really good.

Edwin T.
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Customer did not leave a comment.

Sequoia A.
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Pam M.
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JOSE M.
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Good service thank

SCOTT C.
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Customer did not leave a comment.

Rick D.
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Easy A!

JOSEPH G.
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Pretty efficiently run operation where I have rented equipment and bought supplies many times. I consistently receive good service and the equipment is in good shape.

michael R.
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This owner helps a lot of people in our community. Best u-haul I done business with.

Lori C.
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Customer did not leave a comment.

JAMES V.
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Customer did not leave a comment.

John G.
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Chris and Josh made dropping off almost too easy! I pulled in and went to the counter to check out. I asked Chris where did he want me to put the trailer, he said, "It's already disconnected." What?! Josh had unhooked the trailer before I could get the paperwork wrapped up! Excellent job!

Karlene K.
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Customer did not leave a comment.

Karlene K.
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Customer did not leave a comment.

Kurt S.
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ALEJANDRA G.
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The staff is always professional and very helpful

Kathryn B.
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Customer did not leave a comment.

viral B.
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Customer did not leave a comment.

EARL P.
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The check-out process was smooth and fast and the person was very professional and courteous. I would highly recommend them

Peter C.
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I found the rental process easy and enjoyable, despite not having the 26' truck we desired. The move went smoothly regardless.

Doug L.
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Move to another location

James K.
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Customer did not leave a comment.

James K.
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Customer did not leave a comment.

Zachariah B.
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ALWAYS glad to give All Star Rental my business for over 20+ years! Will continue to do so and refer all my family and friends here!

Jacob M.
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Customer did not leave a comment.

JD W.
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None

EFREN S.
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Excellent use of technology !

Dustin B.
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Customer did not leave a comment.

CHRISTOPHER T.
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Better communication between one shift and a another regarding changes to a rental time.

Rob P.
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Customer did not leave a comment.

Jessica R.
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Getting to this location was difficult as there were so many trucks coming in and other trying to get their vehicles in such a small space. I had to park a block away. The truck I rented was fine other than having some alerts that I was told to ignore (low tire pressure and oil change). However, when I went to fuel the vehicle right next door before dropping it off, the gas tank kept stopping the pump from fueling. I forced it a couple times because I knew I burned through more than what it stopped at, but was afraid I'd damage the truck or the tank would overflow so I stopped after a while. The gauge was just under the full line (like still touching the full line) when I got in the truck. I looked at the paper they gave me that indicates how many gallons are needed to fill it and it didn't indicate how many when it was touching the line. Only if it was down by an 8th or 1/4. At that, I think it said 2 gallons. So I turned it in. Sadly, I looked at my bill and was charged $8 for gas. If the gas tank would have let me put two gallons into it, I would have paid $4.17. But I paid $8 plus $2 at the pump. When I called, the guy said That based on my mileage that's about right. I felt a little cheated and saddened that I even took the time to stop for gas in the first place. He didn't care and told me to have a nice weekend to shut me up and conclude the call. Didn't have this problem with the trucks we've rented previously at other locations. Needless to say, I will avoid using this place again.

Philip Y.
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I have used this location for 30+ years.

TONI C.
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Customer did not leave a comment.

Leonard T.
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Customer did not leave a comment.

James G.
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The 10' truck was filthy on the outside, and only 1/2 tank of gas, I was always told it needed to be returned full. The cover over the gas fueling area was missing, leaving the gas cap exposed to the outside elements.

Terri M.
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Customer did not leave a comment.

Katelynn W.
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Dennis B.
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Michael L.
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SHARLA M.
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Customer did not leave a comment.

William D.
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I was very impressed with the inspection text message. Associates at this location were very friendly and efficient.

RICHARD L.
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Customer did not leave a comment.

THOMAS J.
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Customer did not leave a comment.

Dennis B.
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Customer did not leave a comment.

KENT M.
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All Star Rental in Colorado Springs is the best U-Haul dealer in the state of Colorado. I've been a customer for 25 years and will always rent my U-Haul and tools from them!

Kurt W.
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Customer did not leave a comment.

Benjamin H.
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The man who helped me didn't make me feel dumb that I entered information wrong and I appreciate that

BILL Q.
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Customer did not leave a comment.

Scott S.
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Customer did not leave a comment.

CARY J.
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There was damage to the drivers side end cap of the cargo box, with a water damage waiver signed by someone not even close to my name. There was an eight inch crack in the windshield not listed on the check off list. I was never asked to sign off on the check off list. Very unprofessional dealership. I have rented at least seven small and large trucks and a pickup truck in past 24-30 months and have never had such bad service.

Paul T.
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Customer did not leave a comment.

Roland W.
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I originally reserved the 4x8 trailer at a different location, but they didn't have one when I arrived. They did find me a trailer at a nearby location, which was greatly appreciated.

Michelle S.
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Only negative is there is a lack of customer parking, I had to park a block away and walk over.

Mark H.
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Customer did not leave a comment.

Timothy R.
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Honestly, my pick up in Colorado Springs was awesome. The location was a little chaotic, but for that location I understand. There's not a lot of room in the building, and it's an older building also. The team was pretty good though!

Eric W.
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Guys was very quick to great me and very helpful. Awesome crew

Donya D.
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Customer did not leave a comment.

Thomas P. F.
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Inside and out, the staff was awesome! They hooked up the trailer I rented, checked the lights, and upon return, unhooked it for me as well. Courteous, professional, friendly, and very helpful. Location not hard to find right off the interstate, though I used my map unfamiliar with Colorado Springs. I will recommend this location in the future!! Thanks for all the help guys!!!

Earl E.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

Barbara G.
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It was very accommodating to respond quickly and allow my request of timing etc by referring me to corporate. Made my project smoother. Thank you South Tejon!!

Catherine L.
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Customer service at All Star Rental is friendly, quick and professional and the trailer I needed was properly installed on my vehicle and the brake and turn signal lights tested prior to my driving off. I felt safe using the trailer knowing that it was set up right and the lights were working.

Kelryn S.
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The staff member that helped me was not friendly even after I waited for a while. There was broken (mirror?) glass in the cup holders when I picked it up that the drop off location tried to charge me for. Other than that, there were no issues.

Linda R.
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Customer did not leave a comment.

Elaine M.
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Customer did not leave a comment.

Melissa H.
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Tight/small lot to figure out where to park, and it was high trafficked so it was tough to figure out where to park and how to get the uhauls out that folks were waiting for. It was oddly a busy time in the middle of the day.

Bradford M.
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Customer did not leave a comment.

Randall H.
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Customer did not leave a comment.

Jedediah M.
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Well I rented it for 6 days and used it for 4 and didn't get a refund so yeah

HANNAH C.
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Don't give your customers a truck that could kill them when they have a 900 mile trip. I even asked the young guy who "inspected" the truck if everything was good and he told me yup you guys are good even though a few miles later the back driver side tire was smoking and when we looked more the tires were all coming apart. Uhaul should be ashamed for allowing this to happen this mistake could have killed us and left my daughter without a mother

DARREN K.
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Excellent Customer service

Ethan K.
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Customer did not leave a comment.

Neal J.
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Busy Saturday, quick turnaround for our truck. Staff were great and took care of us. Friendly, courteous. Would definitely recommend.

Theresa M.
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Customer did not leave a comment.

Dale C.
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Bigger parking area. During busy times it's difficult to maneuver.

Noelle K.
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Customer did not leave a comment.

Terri N.
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Customer did not leave a comment.

Jhonard B.
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My tire blew up and it was dirty. They did not teach me how to unhook thentrailer.

David D.
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New trailer, polite staff, quick service

Corwin S.
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Thank you so much for helping with loading our car onto the tow dolly!

Alisa W.
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Small trucks need ramps,

DONALD A.
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I have been going here for literally decades and they are always so pleasant and efficient and quick...I would not going anywhere else.

TRACY S.
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Customer did not leave a comment.

Thomas P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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