This is the nicest U-Haul facility I have ever visited. Great people, great service, and it couldn’t have gone smoother.
Mark V
Customer Reviews for All Star Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In / out quick for both reservation , then to pick up the trailer a couple days later . Worked at described. Good folks at Allstar Rental
Robert TGreat staff and service. Love this location.
Jennifer GA two-minute drive from my home, clean well-maintained truck ready and waiting, helpful friendly staff, great price - - what's not to love? Another perfect UHaul experience.
Nancy SParking is limited. The staff is excellent.
Thomas DEverything was great, equipment and people helping!
Thomas BHighly recommend this nice and professional staff!
Ernesto OI have lived in Colorado Springs for 8 years and have needed a U-Haul on a couple of occasions. I only go to All Star Rental on S. Tejon. They always have the right equipment and availability of trucks that are clean and serviced. Great staff, super helpful, and convenient. I have witnessed the staff interact with other customers and everyone is treated with the utmost kindness and is a priority. Get all your moving stuff from Josh and the All-Star Rental team.
Daniel CWe called a few locations and nobody seemed to want to help or know what they were talking about. When I called this location on Tejon, they were very helpful and put the request in right away! They were great to deal with and helped me out. I will be using them again!
ERIK PGreat service, drop was smoothly.
FABIOLA CThe whole uhual smelled like cigarettes and had cigarettes all over the back, we had to deep clean the truck Before we were able to even load our newborn babies belongings in the truck
Kaitlyn CThe guys were great over at all star no change needed
Tonette PSuper helpful and friendly service. Would highly recommend
Matthew MThey were very helpful over the phone. They were friendly and more than willing to help us remove the car hauler and maneuver our 26 foot truck. We were so grateful. They made our experience a very good one by going above and beyond.
Leslie RJosh and his crew are the best! He deserves a raise!
Jessica PEveryone that assisted me was friendly and professional. They were open early on a Holiday weekend and also let me use their electrical adaptor for no extra charge. i would recommend this place to everyone. Thank you U Haul!
Conrad KBetter customer service. More efficient.
CYNTHIA cNothing thus far. It was great.
VALERIE PAlways an easy and enjoyable experience, thank you.
JOSEPH RCustomer support from the 1-800 number was absolutely terrible on trying to return equipment
peter mRespect customer privacy
CANDICE DGreat place, highly recommended.
THOMAS PClean the inside of the windshield
Ned BWe couldn't get the truck and trailer at the same location or the location I requested originally. Picked up the truck at one place, then had to go to another for the trailer. At the trailer location, we were told the lights didn’t work. They tried to fix it, then sent us back to the original U-Haul. They couldn’t fix it either and told us to take it as-is since there were no other options. We left the house at 8:30 AM for a 9 AM pickup and didn’t return until 2 PM to start packing. We had already paid movers and had to delay them for several hours. We still had to pay them while they were sitting around doing nothing while we waited on the truck.
Roger MThe lights on the trailer did not work.
Robert DIt’s unfortunate that U-Haul made me switch my pickup location. The price was more because taxes were increased and my rental cost me like $40 more than it was supposed to be. The local All Star Rental team was awesome though.
Justin MSomething was broken on the truck. It rattled so violently that nuts came off of bolts, shelves and furniture came apart, collapsed, and broke. Drinks bounced out of the cup holder. And my neck, shoulders, arms, and wrists are killing me. No reduced pricing. Nothing. I can barely move my left arm. I had about $900 worth of damage done to my property..... so ya.
Eric RFantastic experience with the place I got the U-Haul from. Great job!
Michael HWe always rent from All Star Rental for our moving needs. They are always patient with our questions and are well stocked with extra moving supplies such as mattress covers, moving blankets, boxes, among other things. We have rented trailers and trucks there. The items we reserve are always available when we come pick them up. And they are open at 8am M-S and 9am on Sunday. This really helps us get a start on the day.
John KI was pleased with the ease of drop off and the friendliness of the staff.
Tom TJosh and everyone there did a great job… Many thanks!
David ZExcellent service at this location. The only improvement I would suggest is a cup of coffee for the customer.
Gerald LThis is the best U-Haul location I have ever experienced. It is well staffed, it has available trucks, it can locate trucks for you, it has a large inventory of U-Haul products, they are open 7 days a week, and the staff is very experienced.
James EGreat team working there. I had one small issue and they took care of it right away. Definitely would rent from them again.
D'Wayne GFantastic customer service. Pick up and drop off was a breeze. A last minute change on my part was handled without any issues. Highly recommended this location.
Christopher DExcellent customer service.
SHEVONE JStood in line for 20 minutes only to be told that the truck I had reserved wouldn't be available for another 4.5 hours. Was told there were no available trucks. Walked outside and saw trucks. Went back in and asked if they were available. They were. One was too small and one was too big. I rented the smaller one (had no ramp) as the big one would not fit where I needed it. It took an hour from the time I walked in to the time I walked out with the wrong size truck. I was movers the whole time. The extra time it took and the truck being the wrong size made for a more expensive and painful move. Horrible experience.
Thomas VIDK......coffee and donuts?
James BAbsolutely impressed by the fantastic service at this place! Not only did they get me hooked up in record speed, they helped me out with my hitch as well! Amazing service. 5 stars.
BRIAN EThe staff was very professional, thorough, helpful, and attentive. Especially, Pete. He made doubly sure that our car carrier was connected correctly and the vehicle being towed was securely attached to the trailer. When we arrived we saw that the crew was checking and topping off fluids.
john pAppreciated the friendly and efficient customer service. Will definitely return in the future.
JOSHUA BTell customer beforehand that they will have to take photos before they can take the car so they dont have to get in and out.
Charles MProfessional attitude.
AARON RThe staff at this location is amazing. Very helpful and knowledgeable. Thank you!!
David AI have rented here at least 4 times now and I am so happy with the service here! The team really works together so well and the prices for the add ons are really reasonable. Lots of boxes, tape, blankets, everything. I would definitely recommend this place!
DAVID SI couldn’t recommend this location more! The gentleman were helpful and more than accommodating. Highly, highly recommend using All Star Rental!
CHRISTINE FHad an issue with a lock on the roll up door and no code to unlock it. Waited onsite for over an hour until someone finally showed up.
Jason DHave used this UHaul location twice before and the customer service is always 10/10. Thank you!
Holly HKeep up the great job! thanks!
Kyle AVery good customer service, I strongly recommend this location .
Chad NVery difficult access from street with a trailer and very unclear where to drop of a trailer after hours
David PThey always do a great job with my rentals!
JAMES K