We always rent from All Star Rental for our moving needs. They are always patient with our questions and are well stocked with extra moving supplies such as mattress covers, moving blankets, boxes, among other things. We have rented trailers and trucks there. The items we reserve are always available when we come pick them up. And they are open at 8am M-S and 9am on Sunday. This really helps us get a start on the day.
John K
Customer Reviews for All Star Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was pleased with the ease of drop off and the friendliness of the staff.
Tom TJosh and everyone there did a great job… Many thanks!
David ZExcellent service at this location. The only improvement I would suggest is a cup of coffee for the customer.
Gerald LThis is the best U-Haul location I have ever experienced. It is well staffed, it has available trucks, it can locate trucks for you, it has a large inventory of U-Haul products, they are open 7 days a week, and the staff is very experienced.
James EGreat team working there. I had one small issue and they took care of it right away. Definitely would rent from them again.
D'Wayne GFantastic customer service. Pick up and drop off was a breeze. A last minute change on my part was handled without any issues. Highly recommended this location.
Christopher DExcellent customer service.
SHEVONE JStood in line for 20 minutes only to be told that the truck I had reserved wouldn't be available for another 4.5 hours. Was told there were no available trucks. Walked outside and saw trucks. Went back in and asked if they were available. They were. One was too small and one was too big. I rented the smaller one (had no ramp) as the big one would not fit where I needed it. It took an hour from the time I walked in to the time I walked out with the wrong size truck. I was movers the whole time. The extra time it took and the truck being the wrong size made for a more expensive and painful move. Horrible experience.
Thomas VIDK......coffee and donuts?
James BAbsolutely impressed by the fantastic service at this place! Not only did they get me hooked up in record speed, they helped me out with my hitch as well! Amazing service. 5 stars.
BRIAN EThe staff was very professional, thorough, helpful, and attentive. Especially, Pete. He made doubly sure that our car carrier was connected correctly and the vehicle being towed was securely attached to the trailer. When we arrived we saw that the crew was checking and topping off fluids.
john pAppreciated the friendly and efficient customer service. Will definitely return in the future.
JOSHUA BTell customer beforehand that they will have to take photos before they can take the car so they dont have to get in and out.
Charles MProfessional attitude.
AARON RThe staff at this location is amazing. Very helpful and knowledgeable. Thank you!!
David AI have rented here at least 4 times now and I am so happy with the service here! The team really works together so well and the prices for the add ons are really reasonable. Lots of boxes, tape, blankets, everything. I would definitely recommend this place!
DAVID SI couldn’t recommend this location more! The gentleman were helpful and more than accommodating. Highly, highly recommend using All Star Rental!
CHRISTINE FHad an issue with a lock on the roll up door and no code to unlock it. Waited onsite for over an hour until someone finally showed up.
Jason DHave used this UHaul location twice before and the customer service is always 10/10. Thank you!
Holly HKeep up the great job! thanks!
Kyle AVery good customer service, I strongly recommend this location .
Chad NVery difficult access from street with a trailer and very unclear where to drop of a trailer after hours
David PThey always do a great job with my rentals!
JAMES KGreat svc
Alden VI had a good experience and the personnel were friendly and helpful.
Kevin NGreat group of guys. Quick in and out. Will be a returning customer!
Raven BThe crew was knowledgeable, friendly, professional, and fast! That combination is as rare as unobtanium in the world today! Thank you so much for doing your jobs so well! I will be calling you again when I need a rental.
PETER FSmooth as glass.
David HVery good experience
Steven On/a
Gerald LExcellent service. Vehicle was in good shape! Really appreciate the kindness I received!
Elaine WThe staff was friendly, but I had to point out that the fuel tank was close to empty before I left when I was told that it should be at 1/4 tank. I feel that this should have been noticed by the staff before I got into the truck. They offered a credit of about $8 if I brought it back at a 1/4 tank, but I had to point out that it took me more than $25 just to get it up to 1/4 tank. They did end up adjusting the credit appropriately, but again I do not feel like I should have needed to make that correction for them. The truck was also leaking oil and left large oil stains on my driveway in my new home. Not a great way to start life there.
Emil BAll Star is my go to U-Hail rental location!
Jon SThe cabin air filter needed to be changed. It was a very cold day and when I turned on the heater it smelled like a hot ashtray. I thought smoking wasn’t allowed in rentals. The rest of the van was clean. I would only recommend a location nearest to them to avoid racking up extra miles, not because of anything negative about the service or staff.
RYAN MAgent was helpful and explained details on truck and rental agreement . Pickup and drop off was easy.
Richard RThe staff is really nice and polite
Christopher AExcellent customer service, friendly, they were washing the trucks , on this cold weather, very nice 👍
Areli CNot friendly upon arrival. Truck ran fine, but was very loud as if it was very old. Not wrong, just sounded like to wasn't in great shape.
Nicole NEverything went smoothly and quickly.
Mike VN/A
Jose FDidn’t really like the uhaul website. Thought it was user friendly but found certain things to be confusing. Especially trying to decide on specific services for movers. Number of movers and hours needed. One way move or two locations help not defined well.
STUART RGreat overall experience - fast, clean and affordable. I strongly recommend this location!
John CThe employees at this location were so very nice & professional! They got me hooked up & on my way quickly! When I came back with the trailer someone was already there to take it off before I'd even gotten out of my vehicle!
Celest MVery polite and helpful
Kania WReally simple, the crew made it easy and understandable when checking in and out. They don't rush you. They actually want to help
Gavin GCustomer service was excellent.
Tyler FExcellence in Equipment and Service; simply the best in Colorado Springs!
Tanner SJust Great Service and experience! The Best!
Peter MThis location sets the standard for rental services. Always friendly and reliable.
Michael TThe guys went above and beyond to get me checked in at closing time on a Saturday!!!! Thanks!!!
TERRY CWhen using U-Haul resources, this is my go store/location. Have always received excellent service from this store's Team. I will be calling on them again when their services are required.
Norman bExcellent Service all the way around!
Peter MIt was a little pricy, but it did the job. The guys that ran the place are nice.
Megan ASuper helpful folk in the office - I'll definitely rent from them again if I need a truck again!
Erica WIf you are going to rent a UHAUL, rent it here! I have rented from this place multiple times and I am SO GRATEFUL for how well they treat their customers and their trucks! 100% best customer service and the men who work here are kind and respectful. 100% recommend!
DAVID SThe gentlemen at this U-Haul location were most helpful. I rented 70+ pads, and they were most understanding as I returned them incrementally. I’ll certainly be back in the future.
MIKE MGood group of guys would use again
Jason NRepresentatives were extra helpful with ensuring that we had everything required for the move and also helped us with our tow hitch and adapter assembly. Provided us with insight into what materials would be needed for certain electronics such as TVs and furniture. During our 13/14 hr trip, one of our tires spontaneously erupted from the trailer. Luckily with the roadside assistance and insurance package that was recommended. U-Haul help was able to arrive at our location, and have that tire expeditiously replaced, so we could go on our way! U-Haul never fails to save the day! Marco V.
CARDONA WGreat customer service. Very helpful!
Rhiannon R