Customer Reviews for All Storage LLP
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was not satisfied with Uhaul on this rental because you changed the pickup location. I did not see the information that this had been changed. If you are going to change the location it would be nice if I could have a choice. There are 3 locations in town. You moved this from a location 3 blocks from the apartment where I was moving to the farthest location from me. I would estimate I had to pay an additional $12 to $15 due to this. It would have been much easier to change this to the third location in town. I mentioned this issue to the person at the deskand she did not say anything/did not seem to care that this was an inconvenience that is costing me money.

Rating:

2.0

Too limited space.

Rating:

5.0

Very good experience. Truck was very easy to drive, even fully loaded. All personell were very helpful and friendly. Overall a very good company.

Rating:

5.0

Was very satisfied with the unit and the front desk Person. Will highly recommend u haul storage!

Rating:

4.0

Staff was super kind and helpful with setting g up our tow dolly and made sure everything was working before we left. Only thing is they didn’t have enough furniture dolly’s/blankets, but they were able to refund that part of our reservation.

Rating:

2.0

Didn't get vehicle I requested..months in advance, but ended up two days prior getting a 20 footer and trailer to pull, which sucks more gas..Vehicle gas gage was not functioning correctly, hard to put gas in fyi..probably air in tank. Drop off point was a fiasco. Wasn't thepdrop off place to fault, U- HAUL HAD ME droppi g trailir one place, drop another..then was gonna charge me for the extra mileage for their lack of even fair let alone good customer service. .. as if moving isn't stress ful enough. Then where i picked up unit and truck..after explaining to people behind desk where I would be coming from and going, apparently they can't figure even close mileage..because I get drop kicked with additional mileage fees. So then I call corporate office to have your poor unhelpful so called Customer Service ..tell me there's nothing I can do to help you...until you close out..meaning UHaul takes my money , then. You'll deal with my concerns about poor truck and over charges, ..?? And not even give me a link to Mu email address so I can file a complaint.?? What crap?? .

Rating:

1.0

Employee was zero help with trailer installation and answering questions and we were charged 300$ more then quoted.

Rating:

1.0

I have used UHaul Several times in the last few years and never had any issues. I was sent to a location I had never been. When given the truck I did ask, "I fill the truck back up with gas, correct?" The gentleman responded, "It may not have quite a full tank, so just to where the tank is at now." The truck I was given had a little under 1/4 tank of gas. NEVER have I been recharged an additional amount after using a truck, but this Monday morning I saw I received an additional $20+ fee. When I emailed questioning this, I did receive a response, but when questioned why I was receiving additional gas fee no return response was given. Typically, I have enjoyed the ease of UHaul, but if this was my usual experience with UHaul I would not be a return customer.

Rating:

5.0

Great experience at this location! Employees were very nice and helpful. Would definitely recommend this location!

Rating:

3.0

Cab of truck was very dirty, both driver and passenger side. Box wasn’t swept out. Didn’t look like the truck had been washed recently. All went well on the app and the location was convenient.

Rating:

5.0

The lady at the front desk was perfect!

Rating:

5.0

no issues, with a nice, clean and easy-to-access storage space

Rating:

2.0

Excellent customer service from the first phone call to the man who met me at the drop off Thank you U-Haul I remember U-Haul as a kid 50 + years ago. You have adaped to change market conditions very well.

Rating:

5.0

Nothing to improve upon, very well run and very customer focused.

Rating:

5.0

The Uhaul people at Grand Forks was great. The corporate customer service people confused everything.

Rating:

5.0

Getting verified through the mobile app took way too long.

Rating:

4.0

the picking up the truck process was atrocious. it took an hour of my time. i was very stressed out because of it. the app and pick up self needs a lot of work.

Rating:

5.0

Staff was very friendly and helpful. Will definitely use this facility when I have storage needs again.

Rating:

3.0

The hours on their webpage and U-Haul’s app said open till 4:00. I got there a little after 3:00 and no one was there. Felt very uncomfortable dropping and going without a live person to check me in.

Rating:

2.0

I recognize it is difficult to staff locations, but the website says the location is open until 5. I got a text from UHaul requesting to return our equipment early so other families can use it. I called the location before 430 and left a message and got to the location prior to 5 but no one was available. the hours on the store front said it opened at 8 a.m., but didn't actually open the next day until 9.

Rating:

5.0

All Storage found a trailer for me when no one else could! They were simply first rate!

Rating:

5.0

My experience on my rental was above expectations

Rating:

3.0

Not much done here other than dropping it off. Not much inspecting or helping unhook which is something that I appreciated at Shone's.

Rating:

5.0

Great people!!!

Rating:

5.0

Fantastic experience. She was great to work with.

Rating:

5.0

Have more people like this gentleman working in all your stores!

Rating:

5.0

Honestly this was a great storage facility. We had a couple different units. The staff was always very helpful answering questions, fixing anything that was wrong, and communicating. They always answer the phone and usually can help you with whatever you are calling about right away! I would highly recommend and we will use in the future. Thank you!

Rating:

2.0

The tank wasn't full. There was no third seat for my passenger when I was told prior to pick up that it did. There was a bag of garbage in the cab area and there was no snow or ice scraper for the windahield. The passenger door seal made so much noise while driving, we tried to use tissue to help reduce sound, to no avail. Not pleased with this whole experience.

Rating:

5.0

Thank you

Rating:

5.0

Allow the option for extended borrowing. Due to the military move and their timelines, I couldn't get the equipment back in 5 short days and because of that I'm charged extra through no fault of my own

Rating:

5.0

I was very disappointed that the truck did not come with a full gas tank. It is difficult, if not near impossible, to return a partially filled vehicle with the same amount of gas as when it was picked up.

Rating:

5.0

We needed short term storage. Your facility was perfect. Very safe and secure. Thank you

Rating:

4.0

Very nice & helpful person in the office.

Rating:

5.0

You were great thank you

Rating:

3.0

Let people clearly know that equitment exact equitment at exact location is not guaranteed. Make sure you are not charging customers extra unasked for fees, and when they ask to get them removed remove them.

Rating:

4.0

The inside needed wiped down.

Rating:

5.0

Super friendly staff and I would definitely recommend using them to my friends and family!!!

Rating:

5.0

Good storage business. David was great. Highly recommend

Rating:

5.0

Let us use the trailer that was gathering snow in the lot on very little notice and saved me 2 hours of driving to another location

Rating:

3.0

Truck wheel bearing nearly came off while I was on the highway. Autoshop said it was held on by the break clamp only. That is not a well maintained truck

Rating:

2.0

The tow dolly was missing the right tail light at time of pickup. The chains for below the car also were missing the rubber stopper. The staff was great but the equipment was in poor shape.

Rating:

5.0

Excellent customer services and helpful. Very satisfied thank you.

Rating:

5.0

The only comments I have are for the uhaul company itself. This location was great.

Rating:

5.0

Everything was great! Easy in, easy out. Thanks for everything!

Rating:

3.0

Lights didn't work

Rating:

1.0

Reviewing my receipt and notice a 10.00$ fee for 'Missing/damage' fee?! Upon my return of the trailer - it was inspected and the attendant did not mention it to me. Yet you proceed to swipe 10.00$ off my account . Fraudulent behavior

Rating:

3.0

The gentleman I talked to prior to dropping the truck off and after dropping the truck off had no customer service skills whatsoever. When he answered the phone it was just hello. I wasn't certain if I got a hold of U-Haul or not I had to ask.

Rating:

3.0

was a little uncomfortable leaving the truck without a person there

Rating:

3.0

Improve your customer communication throughout the process and your atrocious business model.

Rating:

1.0

Have a person present for checkout and return.

Rating:

5.0

This was a great experience. I was able to rent the equipment and return it with no issues.

Rating:

1.0

Tell a customer the full check in/out process especially when there is no one in the building to help. I was not aware of certain policies for checking out, like taking a picture of the odometer. All I was told was to lock the door and put the key in the security box. Even a 'don't turn in the key until the online return process is done' would have been helpful.

Rating:

3.0

Have someone available on site for the pick up. I had to do everything over the phone.

Rating:

5.0

Great place

Rating:

2.0

Order was cancelled by something, calling corporate they would not tell me who cancelled the order so I had to rearrange a complete trailer pickup 2 hours before my move. Business was closed during business hours so he could "go on vacation"

Rating:

2.0

The trailer is in need of some repairs The place I picked up the trailer was disorganized

Rating:

5.0

Great customer service

Rating:

5.0

You are doing excellent service continue