Improve your customer communication throughout the process and your atrocious business model.PER W.
Customer Reviews for All Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a person present for checkout and return.Brian R.
Customer did not leave a comment.amanda M.
This was a great experience. I was able to rent the equipment and return it with no issues.SIRYVONNE B.
Tell a customer the full check in/out process especially when there is no one in the building to help. I was not aware of certain policies for checking out, like taking a picture of the odometer. All I was told was to lock the door and put the key in the security box. Even a 'don't turn in the key until the online return process is done' would have been helpful.Montanna B.
Have someone available on site for the pick up. I had to do everything over the phone.Jon P.
Customer did not leave a comment.LEWIS I.
Customer did not leave a comment.Scott D.
Great placeJenny S. | Overall Experience
Order was cancelled by something, calling corporate they would not tell me who cancelled the order so I had to rearrange a complete trailer pickup 2 hours before my move. Business was closed during business hours so he could "go on vacation"Ryan B.
Customer did not leave a comment.KALEB F.
The trailer is in need of some repairs The place I picked up the trailer was disorganizedSTANLEY M.
Customer did not leave a comment.David M.
Customer did not leave a comment.Takesha M.
Customer did not leave a comment.Benjamin W.
Great customer serviceGIOVANNI M.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Anna P.
Customer did not leave a comment.AARON A.
Customer did not leave a comment.DALLAS N.
You are doing excellent service continueMAHAMOUD Y.
Customer did not leave a comment.David S.
Customer did not leave a comment.Nelvis N.
Customer did not leave a comment.TIMOTHY O.
Customer service took foreverjustice B.
Customer did not leave a comment.Mike D.
Great customer service! Process was quick and easy.JAMES O.
Customer did not leave a comment.JOEL B.
Very helpful, friendly service!Christy W.
They assisted us in loading the car and making sure it was secure! I did not get the truck I reserved nor did I get the pickup location i had requested. i am not sure why you switch these items with out informing me! We had to go to multiple locations to get boxes and packing supplies!Rick M.
I moved 4 blocks. the location where I reserved the truck is 7 blocks away from the condo. Half of the miles used were picking up and dropping off the truck. I was under the impression the truck would be at the closer office. I paid about $15 more due to mileage! not happy about that vl hesseVaughn H.
Everything was great! Keep it up ??Tammy R.
Customer did not leave a comment.Josiah N.
Customer did not leave a comment.Tracy L.