Customer Reviews for All Weather Storage
(U-Haul Neighborhood Dealer)

130 reviews

12690 Whittington Dr Ste 100   Houston, TX 77077

(281) 892-0186

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 892-0186

12690 Whittington Dr Ste 100
Houston, TX 77077

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The men who helped us move our storage room were prompt, hardworking and very cordial and we would recommend them highly

JOHN C. 
Rating:
5.0

excellent service, everything very fast, good service and the truck was new, I recommend this location

Noel M. 
Rating:
4.0

Customer did not leave a comment.

DIEDRA M. 
Rating:
5.0

Great service

GEORGE Y. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
2.0

The refunding process is far too long. Very unhappy.

Jatese A. 
Rating:
4.0

The online check on did not work. Took us 44 min to cocking and drive out with truck. Terrible!!

LORA P. 
Rating:
5.0

Customer did not leave a comment.

Jorge D. 
Rating:
5.0

Great people

AARON D. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

CHLOE B. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

The people who help me do the same with others customer. I like the way they treatment, thank you again.

Ana Cecilia B. 
Rating:
5.0

Mobile pickup worked great!

Matthew C. 
Rating:
4.0

Brandi was excellent. She took care of everything that I needed and was eminently professional.

AARON D. 
Rating:
5.0

very good

Geannier L. 
Rating:
5.0

Customer did not leave a comment.

Suzanna M. 
Rating:
5.0

your equipment is old and not maintained. alignment was way off. loud noises coming from the cab gave me a headache

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY T. 
Rating:
5.0

Customer did not leave a comment.

ESTHER G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

Colin S. 
Rating:
3.0

They need to do better on checking gas tank in trucks

DULCE R. 
Rating:
4.0

Hard to say as I dropped off after hours.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Sheleta Q. 
Rating:
5.0

The cashier/rep that assisted me went above and beyond due to u-haul scheduling 3-4 different customers to the same vehicle around the same time and that did not include me. He allowed me to use a larger truck at the same rate. U-haul did not notify me to let me know that a vehicle was not available or anything, the app/online services needs to be updated. Thanks to the gentleman that assisted me, everything worked out due to his customer service.

Nastaucia S. 
Rating:
5.0

Customer did not leave a comment.

Salvatore M. 
Rating:
5.0

Customer did not leave a comment.

OMOTAYO S. 
Rating:
5.0

Customer did not leave a comment.

Kesi W. 
Rating:
5.0

Great customer service. Vehicle needed alignment.

Duyen N. 
Rating:
4.0

This is incomplete. I would like to thank the two ladies on the phone that help me that night I return the truck. The first one helped me changing the return location to a closer one and the other one helped me with the keys return box. So they were the ones that made my experience better.

Carlos M. 
Rating:
4.0

The truck could be better maintained with cleaning.

michael J. 
Rating:
3.0

Parking area was a bit tight

Jeff M. 
Rating:
5.0

Everything was quick and easy can't remember the guy name that was working there but he was very nice & courtesy....Thanks

Darlinda P. 
Rating:
5.0

Customer did not leave a comment.

Jacob O. 
Rating:
5.0

Customer did not leave a comment.

SALAM A. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Make bringing back more streamlined.

Robin R. 
Rating:
5.0

Nothing , everything is perfect

BRIGHT W. 
Rating:
5.0

Customer did not leave a comment.

Johnathon M. 
Rating:
1.0

Should communicate more specific during the covid-19 crisis. My experience was very unpleasant and incurred additional expenses due to incompetence.

Linda N. 
Rating:
3.0

Customer did not leave a comment.

LISA M. 
Rating:
4.0

I'd already filled out my info online on Friday, submitted my driver's license photo (front and back), received my online reservation, however, when I went to pick up the truck on Saturday morning, I had to re-submit my info all over again. So that's my only complaint is having to do the "check-in" thing twice.

Cicely O. 
Rating:
5.0

Customer did not leave a comment.

SY O. 
Rating:
3.0

Customer did not leave a comment.

Jenny S. 
Rating:
2.0

My appointment was for 2:30 so I arrived 15 minutes early but the facility was closed for lunch, with a sign on the door saying will return @2:35. They didn't have the keys for the truck, so my reservation had to be moved. I didn't get out of the store until after 3 pm.

Kathi S. 
Rating:
5.0

The check out and check in process was pretty easy, so I have no complaints!

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Jaynoid B. 
Rating:
1.0

No dolly I ordered. Online stuff didn't work right

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Dana P. 
Rating:
4.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

I wish I could remember her name, but she's amazing! The young lady who works here is so nice and helpful. Thank you again!

Alexander G. 
Rating:
3.0

The online check out system has issues, I had make 3 different reservations at different locations before it would work. Im just happy out eventually worked!

Nathan G. 
Rating:
1.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

michelle T. 
Rating:
3.0

Customer did not leave a comment.

Susana L. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Will not use UHAUL again. False advertising for truck rentals.

Leticia M. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

My first hiccup of this rental came when I got to the pick up location I selected online and they didn't have my reservation. The attendant there told me that Uhaul changed my pick up location (probably due to availability). BUT, I never received notice of the change. He located the store for me and wrote down the address for me. Imagine my surprise to find out that I actually drove by that location to get to his sotre. By the time I fought Friday rush hour traffic to get to the correct location, it was way after hours. Dshuna, the wonderful lady at that location (All Weather Storage) was incredible. Her store closes at 5, and she stayed until after 5:30 to wait for me. Not only did she stay late to help me, but she was very friendly, walked me through the whole process, and made sure I was 100% good to go without me feeling rushed. That kind of great customer service is far too rare these days. The trailer itself was a different matter. I own a 18ft trailer, but rented this one because it was enclosed and supposed to rain, so am very familiar with them. The trailer I rented is WAY past due for service or replacement. The paint on the door came off on my hands every time I touched it, the latch was rusted and worn, all the lugs on the wheels were severely rusted, the suspension had no grease in it and 0 flex, even when loaded, and I had to re-tighten the hitch several times while in use. Overall, I was able to get my move done, but Uhaul needs to step up their game on maintenance for their satellite locations.

William S. 
Rating:
1.0

Wrong truck. Bitchy person on the phone. Guarantee was not a guarantee. Ryder gets my money next time!!

John C. 
Rating:
5.0

great...thanks...great manager and crew

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Vuvinnoe D D. 
Rating:
5.0

Excellent customer services

Jaclyn S. 
Rating:
1.0

I was way overcharged for the 10” truck I rented. I was charged twice on top of the extra mileage fee. I will be disputing this tomorrow.

Taylor A. 
Rating:
5.0

Costumer service was amazing! my tow dolly had a burned tail light but besides that i had a 10/10 experience

Oscar C. 
Rating:
2.0

There was no ac in the truck. It blew hot air. Very uncomfortable. Also,my reservation was canceled because I was late. And I did a new one and with all the hassle I got out their at 11:45am when I arrived at 10:50 am. I was still ask to bring the truck back at 4:00 pm. The agent was courteous but the process was the problem.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

HELIO G. 
Rating:
5.0

Customer did not leave a comment.

Lynnette C. 
Rating:
1.0

Hire new people that don't take their lunch break at 3:00 and then close the store at 4 when the store closes at”5:00”!!!!!!!!!!!!!!!!!!!!!!! And also fix the uhaul app it never showed that I checked out the truck or checked the truck back in once I had returned it and it wouldn't let me pay even though I put the keys in lock box and properly checked out through the app. It sucks!!!!!

Shanneka T. 
Rating:
4.0

Besides my front tire on flat.., it was nice.

Reginal V. 
Rating:
5.0

Customer did not leave a comment.

francisco C. 
Rating:
3.0

Customer did not leave a comment.

Jisu D. 
Rating:
3.0

The phone numbers listed on my receipts and on this website do not work.

Anne F. 
Rating:
5.0

Not the location i had requested, but check out process was very efficient

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Delicia P. 
Rating:
3.0

They need to be able to pull up bill and print a copy of the original agreement. As of today they can't. Ken Dies ADSO-IM Logistics USCG Aux

KEN D. 
Rating:
3.0

The service tech was super helpful and very very nice.

Victoria A. 
Rating:
4.0

The website said I was to pick up a trailer at the Katy location, but text said to pick it up at Whittington location (not convenient for me). That doesn't reflect on this location, but should be addressed by U-Haul IT. I attached the trailer myself and the moving pads I ordered were not in the trailer. Overall, good experience.

Hl K. 
Rating:
3.0

No help unhooking equipment and didn't seem Sure how to do return

Bryan A. 
Rating:
2.0

Checking the vehicle correctly. The sale person was concern with dents and scratches. I learned in the late eaving that the truck I drove headlights did not work. I had to have a car leading me and a car following behind the uhaul truck for safety. This was scary not knowing if the car next to me on the highway could see me, would I get hit. I also rented a dolly. Once I got it home, I realized I didn't know how to operate iit. So, I went back to the uhaul location for instructions. The sale repersentative did not know how to operate the dolly. Not that she would call and find out but she didn't know how to operate it. Total unsatisfactory answer. I pray I want have to need a uhaul from this location again.

angie T. 
Rating:
5.0

Customer did not leave a comment.

Faiza A. 
Rating:
5.0

Customer did not leave a comment.

edwin H. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

amelinda D. 
Rating:
5.0

All good

Donna A. 
Rating:
5.0

Customer did not leave a comment.

Ginger W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R. 
Rating:
1.0

I never agreed upon pricing for my rental. I was issued a certificate that this location would not honor. I was charged the full amount when $50 should've been deducted from total. I will fight this charge! Horrible, horrible service!

Porcia E. 
Rating:
5.0

Customer did not leave a comment.

Jonah W. 
Rating:
1.0

The manager was the rudest most unhelpful person i have ever met...would not lift a finger to help the girl that was at the front dest when there was a room full of ppl...when the young lady asked her if she would help me attach the cargo trailer to my truck...this was my 1st time using one & was not sure how to do it properly...the manager said no...i could do it myself ..it was her day off I was beyond pissed...my original appointment was suppose to be at 7 am to pick it up ..then at the last minute they changed it to 10am...i didn't get out of there til about 11:20 There was suppose to b someone to hook it up for me ...so that it would be done rite....there was not...the girl behind the desk said she would try... She was a very nice helpful lady...BUT that manager was pathetic....

Robyn W. 
Rating:
3.0

I drop of the truck at the location but it was closed.

Jean Pierre B. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
5.0

The word-lock was a little tricky / got stuck and i'm not sure how it could be made better, but that would help!

Desiree S. 
Rating:
4.0

Great customer service

April G. 
Rating:
5.0

DShuna has the same positive attitude every time I go there. Keep up the good work!!

Jonah W. 
Rating:
5.0

Customer did not leave a comment.

Rochell W. 
No reviews have been submitted for this location.

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