Everything was excellent. The representative was very helpful.
FRANKLIN G
Customer Reviews for All-In-1 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything worked like it should from start to finish,friendly, knowledgeable on equipment, fast service,great pick up location with plenty of room
DARWIN GThe young lady at the storage place in West Virginia. It's very nice. Very knowledgeable. Cared about us. Cared about everything really. She was just all around nice lady. If I had to recommend someone for storage in West Virginia it would be her.
MICHAEL MFive stars customer service. Best of the best.
JORGE HContinue the good customer service that your employees display each time that I needed your service. I have been very pleased with the service.
KATHERINE BEveryone was curtiois and eager to help me with my rental. Answered all my questions and were very helpful.
VERNIE BThis lady was on her game. Had me in and out faster than any time ever using uhaul. Would recommended this location over any I've ever used
JON BVery nice, modern, clean facility. Person who waited on me was very friendly and knowledgable. She went out in the rain, hooked me up and I was on my way. Completed my 6 hour drive with no issues.
OLEN FI'm a local non-profit that picks up food 3x's a month. I rented a uhaul on 11-12-24 to complete task which is a 26 miles round trip. I notice my receipt read $88 v/s $46 based on the actual rate of 26 but I round up to 30 miles. The lady at the bluewell, wv location said the mileage was 35, then 40 miles, I have witnesses that we only went to Princeton and back to Bluefield, WV which is no more than 13 miles each way. It's very concerning that business are lying and overcharging the customers. No need to call me, I'm very good at writing reviews based on my experience.
ANGELA DNothing needs improved on. The staff were friendly and went above and beyond to make such a stressful time like moving, a breeze.
Katelyn CAwesome people to work with. Would recommend any day..
DANNY CThe staff was very helpful, friendly and knowledgeable. All the equipment was in top shape and fully functional. They clearly understood, my time is valuable to me.
ZOLTAN NGreat service, friendly
DAVID MNothing. It could not have been a better experience.
Larry Wso easy and had to keep truck over night most accomodating
ROBYN DEasy drop off and very courterious
MICHAEL MContinue the customer service that you are doing. It means a lot to be respected when you are paying for a service that you're offering.
KATHERINE BEverything was excellent.
DIANNE VCustomer service at the location we picked up at was excellent. Super friendly and helpful. U-Haul definitely made moving our son to his new apartment much easier. Will definitely use them again.
Lisa AI would use them again and again.
SHERON YAwesome Experience.
Yvonne WVery friendly and helpful woman. Easy pickup and everything available.
Nancy RN/A
Kierra BThe lady was very nice and helpful. Very nice personality.
Henrietta GFast friendly service
Bernie BFriendly and professional. Facility was the cleanest storage facility I've ever seen. I truly lucked out with this location.
Bret JFast and courteous service!
Timothy WAutumn is swell. She is not only a true professional, she's quite adept and extremely nice. I will be using they're services again.
Leon LAgent working that morning was very helpful. Process was simple and quick. Return was easy too!
Robin HVery rude when asked about billing
Donald VThe U-Haul and All-In-1 Storage LLC was very conveniently located. It's very clean and very organized. We spoke with the lady in the office and she was very knowledgeable and explained everything. She also made sure she provided a phone number in case we had a question later. I have been in customer service before and I would give Autumn and "Excellent" rating. I would definitely use your location again!
Rhonda FVery good service
Patrick JVery kind and knowledgeable!
Josh FTheresa is very professional and provided excellent customer service. The place is well maintained. Thank you.
Alexander LAutumn was amazing!!! Again my reservation was split to drop off the equipment in 2 different locations. She was able to update it so both could be dropped off at the same place. Good thing since my paperwork from the pickup location only provided one drop off address. I had no way of knowing they were to go to 2 different places. Autumn was very helpful, was able to answer a lot of questions and overall was just amazing.
AnneMarie lN/A
Terry MThe lady that waited on me was truly outstanding, Definitely an asset for the UHAUL brand and the people she represents!
WILLIAM AAttendant fantastic, wish I had gotten name.
gary sTruck was 2 quarts low on oil when we picked it up but the staff was very friendly and reimbursed us for the oil we had to purchase for it..
Steven MWhen I brought it back, I paid cash, but I don’t understand why I have to wait a couple days for it to take it off my card from pending and give me credit for my money back. They can always take your money instantly, but you have to wait when they owe you back I don’t understand that.
WILLIAM JShe was extremely nice and professional
Rachel PThey did not want to let us return the truck after hours. They did ultimately allow it, but not without a fight, and were rude about it
Benjamin GEverything was perfect. They had what I thought we needed but next time I know I need the next one up. Ohh and their office was beautiful.
Darick OI did not have a good experience with uhaul in the past at a different location, but figured I would give another go. This time was so much better. The lady that helped me was very nice and both picking up and dropping off the trailer went so smooth and fast.
William HEverything was great, I see no reason to change anything.
larry cFirst class dealer. Super nice staff
Raymond FExcellent customer service. Flexible and accommodating.
Woodlake CCharged us $15 for fuel and we made sure the gas was were it was when we picked up the U-Haul
Jason B