Absolutely the worst, on the website nor did they tell me at the counter until I was already at the location I needed to move things from that I needed to go to the actual U-HAUL place to get the dolly. This is unacceptable I had to drive back and then have them tell me I had to go pick it up and the nearest U-Haul was 30 minutes from where I was at!!!
Kamilah P
Customer Reviews for Allen Eagle Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a truck, dolly, and blankets. This location had NO dolly or blankets. Friendly people at the location, but they didn't have the necessary equipment. Especially a dolly when you are moving is unacceptable.
MATTHEW CA friendly employee by the name Sonia processed my reservation however failed to tell me a hidden cost of $15 U haul should get a consent from its customer to charge any fee. Sonia told me initial fee, milage rate plus tax and gas should have been filled up. She did not mention anything about $15.00. Sonia did not get my consent to charge my card. Going forward please unhide the $15.00 hidden fee and credit my account. Everything should be upfront. Thank you for your service
TAYE DLong check in time. Wrong gas information. Over charge because of wrong check out time
MUSTAFA KBoth individuals that I dealt with did a superb job. Very friendly & cordial. The store was extremely busy when I was picking up the truck, so that took a while. When I returned it, the store wasn't as busy, so that went quicker. I'll rent from this location again.
JEANNIE DThe location is a convenience store that had no idea the work with uhaul. I had to wait 30 min extra for uhaul to sort otb out
jesus c