Nice attitude of the office clerk we were joking as the paperwork was completed. I left there with a good laugh.
JOHN D
Customer Reviews for Allen Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service is always spot on. It is a warm and inviting location to rent a truck when it's needed. I will always support this business.
DANIEL GI was very pleased with the way I was treated while renting there. I was impressed with the lady in the office with her friendliness and efficiency. I felt like I was doing business with the good ole' wholesome values that we once knew and seems to have diminished.
Robin A | Overall ExperienceI've enjoyed being a customer of Allen Mini-Storage! They are competitively priced, well-maintained, and great customer service!
Anthony V | Overall ExperienceThe staff was pleasant and attentive and very helpful at all times, especially Jennifer!!!
Marvin E | Overall ExperienceThe staff was very friendly and understanding. However, upon moving out, my unit was infested with rodents and I had to trash a lot of my belongings such as clothes, mattresses, etc. The rodents had chewed through boxes and bags and I did not store any food items.
Raymondria D | Overall ExperienceI will miss y'all - you was so much like family
JIM D | Overall ExperienceIt was excellent
James CGreat service! Highly recommend the climate control storage!
CHRISTINA S | Overall ExperienceMice infestation!!! Everything I had stored had feces and urine from mice all over it!!!!!
Jean S | Overall ExperienceIf needing a storage again I will be back. They staff is super nice and friendly. Thanks
JOSIE J | Overall ExperienceThe drop location was great and the employee was extremely helpful.
Aaron SManager at this facility is the best I have ever had to deal with! Jennifer is truly amazing!
PAUL S | Overall ExperienceVery quick and convenient drop off!
Robert TGreat communication, easy move in, Thank You!!!
Jean S | ReservationService was excellent!
RICKY JThe lady was nice and helpful. They returned phone calls and answered my questions.
JAMES G | Overall ExperienceI was a customer for 30 plus years and Allen storage was excellent during those years. Jennifer is excellent at her job. I knew if I had any problems or concerns she would address them and keep me updated. Thank you Allen Storage.
TIMOTHY O | Overall ExperiencePerfect storage place , just couldn’t afford it anymore… ms.jennifer is the best ever !!
DONNSHANEEK S | Overall ExperienceThey were great to solve our drop off situation, call the main office to change the drop off to this location, Very helpful and accommodating to get us checked out and on our way.
Ken AThank you it worked great for us
SARA G | Overall ExperienceJennifer is very good at her job.Jennifer informed me on everything about renting a uhaul that I needed to know. I would always recommend her and her location
ORLANDA SIf I need storage again, I would go back to Allen’s Storage. ⭐️⭐️⭐️⭐️⭐️
Carla B | Overall ExperienceThe office manager was so nice and very helpful.
Anthony C | Overall ExperienceI rented furniture pads but they were not included, we had a blow out dispute not hitting anything. The wait times to call for roadside assistance are very long, and the wait for roadside assistance to replace the tire to arrive was very long as well. Needs improvement on wait times for calls for urgent issues and response time. I also need a refund for furniture pads
Felicia CThe manager was very nice over the phone and very helpful.
DONALD C3rd time renting here and it has been a great experience every time. Absolutely no complaints.
GUILLERMINA M | Overall ExperienceThe staff at Allen's were professional and yet made it super easy to not worry about the small details.
JOANNA SWell lite area to return equipment to after hours. Staff very pleasant. Ample parking to return equipment.
Aaron HIt was quick simple and painless to rent always have used uhaul always will
CHRISTOPHER SInside was nice super clean.. floor mats had some dust and dirt particles. Also.. may need to check the tire sensor monitor..it would come on aftr driving an hour go off then back on. Did have full tank of gas so I had returned bck with full tank of gas. We only used for 1 day!
ALEXANDRIA GStaff was wonderful they were very helpful with idea on how to store our belongings so not to get moldy . They even was helpful in acquiring us the right size u haul
Margaret H | Overall ExperienceBest storage experience I have ever had. Very friendly staff.
OLIVIA G | Overall ExperienceThe lady is very kind and professional in her work
VICENTE D | Overall ExperienceVery friendly staff. Very helpful and always returned my phone calls or emails promptly. Great price!
Joy Z | Overall ExperienceThe staff is what sold me on this place, will be my go to storage center. I just use them during remodeling and repairs
TRACEY W | Overall ExperiencePAULA IS A GREAT ASSET TO ALLEN MINI STORAGE, GOOD ATTITUDE AND GREAT PEOPLE SKILLS, OVERALL NICE PERSON. THANK YOU SO MUCH.
Raul GExcellent customer service
Manuel V