Customer Reviews for Alles Group LLC
(U-Haul Neighborhood Dealer)

420 reviews

301 S Beechtree St   Grand Haven, MI 49417

(616) 604-4781

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 604-4781

301 S Beechtree St
Grand Haven, MI 49417

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID ALOYIUS L. 
Rating:
5.0

Customer did not leave a comment.

LARRY ALLEN B. 
Rating:
5.0

Always treated exceptionally well Thank you for the always great service

RONALD JAY K. 
Rating:
5.0

Customer did not leave a comment.

RONALD JAY K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CHRISTOPH K. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

BROOKS K. 
Rating:
5.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
4.0

I did the self check in on line and had to go through it all again once I got there.

Brian K. 
Rating:
3.0

I reserved the moving truck on line, a week in advance. I reserved a 10 ft truck and scheduled a 8:30 am pick up. I received a call from them the day before I was to pick up the truck. They did not have a 10 ft. Someone was bringing in a 15 ft at 11:00 am. Not only was I not getting the size truck I reserved, I had to wait 2 1/2 hours to pick it up. Need to get a lot more organized and give someone more than a days notice.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

PETER M V. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
3.0

This location pairs with a tire/auto repair service. That portion of the business was quite busy when I arrived to pick up the rental. I had to wait a bit to get the keys even though I had already checked in online to streamline my check-in.

Annette A. 
Rating:
5.0

Nicest place ever!!

DEREK VAUGHN O. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
3.0

Customer did not leave a comment.

dennis D. 
Rating:
5.0

Customer did not leave a comment.

Atnia A. 
Rating:
5.0

The people were very friendly, helpful, and took the time to make sure my reservation was right (because drop-off was showing somewhere else!)

BLAIR ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY KEVIN V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL RYAN O. 
Rating:
1.0

I was assigned wrong truck when I went to pick it up. I didn't get the dolly I was charged for either. Made the work alot harder.

kathy M. 
Rating:
4.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Bobbi M. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

RONALD H W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Let customers know there is NO pull out ramp on the 10' truck! Wish I had known that. Other than that—great service.

MARY MELISSA B. 
Rating:
1.0

Customer did not leave a comment.

Brooks H. 
Rating:
4.0

Friendly In person pick up, return time accurate!

CAROL ANN C. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

Shanda V. 
Rating:
4.0

Better gas mileage

DOUGLAS EDWARD V. 
Rating:
4.0

Customer did not leave a comment.

COBY JEAN K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FRANCIS R. 
Rating:
1.0

My truck was dirty when I got it and I send pictures but you charged me $30 to clean the truck when it was already dirty to begin with. Not acceptable, won't be issuing your company again.

Bailey U. 
Rating:
3.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Nothing the service and vehicle were excellent

MATTHEW JOHN R. 
Rating:
5.0

Have truck brushed off and area plowed

Luke S. 
Rating:
5.0

Customer did not leave a comment.

GERALDMARK M. 
Rating:
5.0

Everything was great.

LISA KATHLEEN H. 
Rating:
5.0

Everything went great and the employees at this location are super helpful and friendly

ROBERT BALTAZAR L. 
Rating:
5.0

Customer did not leave a comment.

Patricia N. 
Rating:
3.0

Customer did not leave a comment.

Taylor W. 
Rating:
2.0

After checking in online the previous day to save timeI basically had to doit all over again.

JAMES HENRIKSON K. 
Rating:
5.0

The person who took care of finalizing everything was very helpful. The drop off was very simple.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

MARC WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Everything was as promised.

RICK DAVID K. 
Rating:
5.0

Every thing went smoothly and we could not have asked for a better overall experience. We have used this location in the past and we will use this location in the future.

Mark S. 
Rating:
4.0

Easy pickup and drop off, however I had difficulty with dropping off truck after hours using my mobile app. Apparently, I couldn't use my mobile app because they had no record of me renting the truck. I called the u-haul location next day to explain and they handled it in a timely and efficient manner.

DAVID L. 
Rating:
5.0

Easy and smooth experience.

David B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

I can't think of anything that needs to be improved. I do want to say that your counterperson was very polite and very nice and very efficient

PAUL LEE F. 
Rating:
5.0

Customer did not leave a comment.

DAVIDWILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAM V. 
Rating:
5.0

The people at Alles Tire helped me thru the process and made my rental quick and easy...i would absolutely recommend them for their rentals and service!

KATHY LU R. 
Rating:
3.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

U haul is awesome always have a good experience with your company.

Hampton L. 
Rating:
5.0

Very friendly and helpful. Did all the hitch up and answered all questions.

STEPHEN JOHN M. 
Rating:
3.0

Let them know exactly where the pick up/drop off will be. I thought i was picking up/dropping off at a closer u-haul place.

CATHY JOANNE W. 
Rating:
5.0

Wipers probably need to be replaced.

FRANCIS ANTHONY M. 
Rating:
4.0

NOT HAppy about having to be on hold for the 5th time for more than 30 mins to discuss charges that should not be due to issues with the truck.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Landon H. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
4.0

Customer did not leave a comment.

Rory S. 
Rating:
5.0

They were very helpful and polite.

TINA MICHELLE Z. 
Rating:
5.0

Not open when trailer dropped off. Location is convenient and appears clean.

Ronald P. 
Rating:
5.0

Nothing more as service and people were great to rent from.

FRANCIS ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOSEPH A. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
1.0

Again both men behind the counter were not wearing masks. When I have the guy the key back he accused me of messing with the key because it wasn't on a big U-Haul key chain but it was how I received it at the other location. When I expressed that and asked if that was going to be a problem he very rudely said he would figure it out. I have photos of the employees not wearing masks.

Charlesstoner W. 
Rating:
4.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

Customer did not leave a comment.

DALEROGER T. 
Rating:
5.0

I attempted the online check to expedite the process and to have a contactless pickup. The online system didn't work, after trying several times I finally put on a mask and went in side. The staff was amazing and so helpful.

Terry B. 
Rating:
4.0

NA

Jovanka P. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL ELSON S. 
Rating:
4.0

Customer did not leave a comment.

NATHAN REY G. 
Rating:
5.0

Great

LISA KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

KENT EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

Phillipkaye M. 
Rating:
4.0

Customer did not leave a comment.

ronald P. 
Rating:
3.0

Customer did not leave a comment.

Jane H. 
Rating:
5.0

Customer did not leave a comment.

Don T. 
Rating:
3.0

Unit wasn't swept out in the cab or back. had dirt on the floor in the cab and dirt and leaves in the back. on route found that the trailer wondered lots due to a low tire the obviously was low for a while as it only had 15 psi. I put the recommended psi in as per the manufacture that is on the tire.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Maybe give the customer stuff to clean the trailer with when they return. Running water, broom, etc.

Jay V. 
Rating:
3.0

Customer did not leave a comment.

Roger J. 
Rating:
5.0

Nothing really, maybe make sure they know that the online checkin process will take about 15 minutes with most of that time waiting to be approved. Also that they may call your secondary person you put down on the paper.

PETE V. 
Rating:
3.0

Customer did not leave a comment.

Connor G. 
No reviews have been submitted for this location.

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