Customer Reviews for Alles Group LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alles Group LLC

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Debra D. on

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My rental fell through at another location. Alles was very accommodating on short notice. THANK YOU!

james d. on

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David M. on

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Autummn o. on

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Elizabeth S. on

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Easy process with a very helpful and friendly on site rental agent. Highly recommended.

Frank h. on

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DAN F. on

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dan c. on

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kevin b. on

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I had this reserved in Holland Michigan. when I got there I was told I needed to go to spring lake to pick it up and when I got there it was the same one that was in Holland. Customer service is absolutely horrible and not just the stores. I called numerouse times about this and get nothing from U-Haul customer service. Not Happy at all. if I don't get this resolved I will file a report with the BBB.

MIKE G. on

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Tom H. on

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frank e. on

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Missy W. on

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Douglas B. on

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Nothing

Alvin T. on

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Jacob B. on

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DAVE H. on

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Nothing comes to mind...all was good, vehicle, srevice, ease of transactions, price.....Very Good Experience!

David H. on

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Went above and beyond fixing my problem to the extent Uhaul allowed them to.

Derek E. on

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The app was a bit clunky to use, I was looking for a vehicle at a particular location, thinking o was seeing their inventory, but it wasn't there and I got moved to this location. The office was great, but added time and mileage for my rental.

Jake K. on

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Dont over charge for cleaning when its turned in clean.

Laura D. on

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Dallas A. on

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Friendly and fast service

mike s. on

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Laura L. on

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The staff make it super easy to check in, get the keys and return.

Reginald K. on

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Wonderful owners, highly accommodating, perfect service, thank you!!

Beth F. on

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bryan f. on

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JEANNE H. on

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Wendy T. on

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Zion S. on

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Christine B. on

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Rental location was not able to get into UHaul program on computer, therefore, I was not able to get a printed out contract before hand. All worked out fine in the end.

Theodore L. on

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Eric C. on

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Two tires on the trailer started coming apart 150 miles into the trip. This caused a dangerous situation and I had to unload my vehicle to limp the trailer home. I’m not sure how this could even happen unless the tires were in poor condition. I’ve towed trailers for over 20 years between boats, utility, travel and car haulers and have never had this happen. I’m just grateful nobody was injured d no property was damaged.

HUNTER J. on

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Curt E. on

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Keith D. on

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josh t. on

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Dave R. on

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Dropped trailer off when store was closed. No signage on where to drop trailer.

Sheena P. on

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Overall I would not recommend U-Haul. I never received a phone call in regards to an additional charge. I returned the U-Haul 4 hours past the return time allowed yet was charged for 2 days with no explanation and no follow up. Never rent from U-Haul!

TRAVIS S. on

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Adam and his team were very prfessional and very helpful! Thanks Again Travis H Smith

Jennifer P. on

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Jack S. on

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RONALD K. on

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Always treated promptly, cordially and respectfully. VERY efficient in completing the transaction and providing clean and well maintained equipment.

Dave L. on

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Everything went well...nothing that I can think of that would have improved my experience.

CHUCK M. on

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The truck was parked very close to a tree and was covered with bird crap. Everything inside the cab was sticky and smelled like someone had thrown up. Turned on the AC and the smell was worse. It was 90 deg that day. So I rolled down the window. Other than that everything was as expected.

richard b. on

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great dealership w great service

TONYA G. on

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Great customer service!

KARLA S. on

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Thomas V. on

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Joshua S. on

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Mike H. on

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richard b. on

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Dan S. on

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Used a car hauler. These are excellent trailers

Maureen R. on

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Service was great, he was very nice and helpful!!! I would go back to that location!

JORDAN F. on

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DUANE T. on

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VERY HELPFULL AND CURTIOUS

Ronald C. on

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Donald L B. on

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No changes needed. Fast check out when dropping off the truck. Great job!

Larry J. on

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Vince K. on

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RICHARD D. on

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GAYLE C. on

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Matthew R. on

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I rented an enclosed trailer to transport my stuff. The roof of the trailer leaked getting my stuff inside wet. I have rented from uhaul numerous times this is a first. The price goes up the quality goes down.

April L. on

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There was an issue with the door cable and they went above and beyond to help me. It was greatly appreciated!

Andrew B. on

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Bruce S. on

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SUSAN V. on

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Dropped off after hours

Paul B. on

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Tiffany G. on

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The customer service here was impeccable. These guys are awesome, the next time I need a uhaul rental I will definitely go through them. I will also recommend them to everyone I know.

Timothy P. on

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HELPED WITH EVERYTHING TO BE ON MY WAY

Roger H. on

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CASEY C. on

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Billie W. on

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My issue is with the uhaul itself, For starters I had major surgery on my shoulder and I went to open door and went to my knee's with pain due to door would not open with ease. Front sway bar linkage (driver side) was bent and loose uhaul was very hard to keep on the road and due to this I was pulled over by Michigan police.

RICK R. on

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There were still packing blankets from a previous customer, and the trailer had not been swept out. However, both were minor issues and did not affect my use of the trailer. I just stored the packing blankets and swept out the trailer before loading. The mechanical aspects of the trailer appeared to be well maintained.

JACK A. on

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Aside from the fact that I MAY have traveled about 20 miles, I was a bit surprised it took $20 worth of gas to fill it back up!? That's about 2.5 miles/gal...unless it wasn't full to BEGIN with...other than that...no complaints!

Marc B. on

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STEVE D. on

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DAVE H. on

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All was good...

Stanley B. on

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Equipment was not ready to pickup...Buried in snow. Actual operating condition of the unit was great and it worked well for my task. When a customer reserves an item the dealer should check his notices first thing in the morning to prep the item for delivery. The dealer had a 14 hour notice to ready the unit before pickup time. This location was very convenient to my location however the location I rented from previously had the unit prepared and ready to go when I arrived. Which one would you prefer??

ARRON R. on

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Get a new location and company to run the rentals

Robert P. on

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Busy but checked me out in a timely manner

Kari B. on

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STEVEN M. on

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William T. on

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Keith D. on

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BOB G. on

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U haul corporation and its team, customer service, tech support are stellar! Cannot thank you enough for being there as challenges developed in my life and career. Your company was there to get me thru those bumps in the road and I thank you from the bottom of my heart!!!! Robert Griffore

Theresa B. on

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WILLIAM S. on

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HARVEST B. on

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All was awesome!!!

Randy N. on

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Very friendly. They helped me switch my ball hitch to the correct size. The trailer worked great.

Abigail R. on

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They were all disorganized. Not well ran.

Tony M. on

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Jolie B. on

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I rented from another location and received confirmation for same. On pick up day I received a text to pick up at another location miles away. This added milage$$ to bill.

John A. on

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Ready to go. Went as planned.

CHRISTOPHER L. on

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Joyce M. on

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Peter B. on

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david w. on

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Kimberly M. on

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nothing. everything went great.