Customer Reviews for Alles Group LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alles Group LLC

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DEBORAH ANN T.
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Customer did not leave a comment.

MICHAELBURROWS S.
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Very helpful, and has a very good repair tire shop if your new to the area

William S.
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Easy, friendly, and convenient

Dan B.
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Very nice, professional team. Easy to go in and talk through the rental (was my first trailer rental). I was surprised at how clean the trailer was. Nicely made unit as well with aluminum floor and hinges. We had a lot of rain that day, and the seal held perfectly. I would recommend it.

mary Z.
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Customer did not leave a comment.

Josephlee D.
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Customer did not leave a comment.

art S.
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When equipment is returned and the employee says that he will check it back in, then that should happen. I received a call 7 hours after returning the dolly asking me where the appliance dolly was and if I planned to return it. Sorry to say, I had to give a bad report of an employee, as I had already returned it.

elliott R.
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Transaction took way too long; close to 20min. Staff was not incredibly friendly.

Amy D.
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Auto transport strap was broken, location had no idea, if the location that received if would have checked then it would have been fixed. And if the location that rented it to me would've checked they would have saw if.

John H.
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Great, friendly service. Quick and easy !!!

Cheri D.
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Customer did not leave a comment.

Matt D.
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Dan V.
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Tom F.
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All good. No problems.

tom S.
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Daniel C.
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Very quick check in and the people were very nice.

mark B.
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Dave B.
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Morgan B.
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Pieter B.
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scott B.
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When showing up to where we rented, we were told our vehicle was at another location but never received a call. Delayed our start but overall would rent again.

Daniel W.
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I paid for a Dolley and pads but did not receive them. It was a Sunday and I was using the mobile APP for pick up and drop off. Lost precious time driving around town on a Sunday morning trying to find a Dolley and pads. This cut into my time allotted for using the Uhaul to make my move. Not fun.

Gordonl G.
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Customer did not leave a comment.

William D.
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Carla K.
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This was my first time renting a uhaul and it went very well. The only annoying part was returning it after hours and snapping photos. I was tired from moving all day and to have to submit photos was not what I wanted to do. Overall though, I was happy with uhaul.

Mark S.
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Make sure ALL employees have a thorough knowledge of how the rental process works in regard to computer registration for a rental. It took far too long and too many attempts on the computer to complete the "paper work" enabling me to depart with the trailer.

duane Z.
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Customer did not leave a comment.

ANGELA H.
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First if all i ordered a dolly and they didn't have one available for me when i got there. Second thing was when i went to drop off the trailer i couldn't get it off the hitch! I was so upset and didn't know what to do. The location was closed so there was no one there to help me. So i left my hitch on the trailer. Now i have to go back and get my hitch. It is way in another town. It was just a bad experience.

henry V.
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Customer did not leave a comment.

MICHAEL G.
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Great service. Good people.

Lori V.
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Reservation process, drop off and pick up was very easy and convenient. Would use this location again.

Keith D.
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Customer did not leave a comment.

Dennis J.
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Super convenient location for me and very helpful and friendly staff.

RONALD K.
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No suggestions. They've taken care of me in an excellent way

ney C.
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Customer did not leave a comment.

Bradley M.
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Debra D.
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My rental fell through at another location. Alles was very accommodating on short notice. THANK YOU!

james D.
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David M.
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Autummn O.
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Elizabeth S.
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Easy process with a very helpful and friendly on site rental agent. Highly recommended.

Frank H.
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DAN F.
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dan C.
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kevin B.
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I had this reserved in Holland Michigan. when I got there I was told I needed to go to spring lake to pick it up and when I got there it was the same one that was in Holland. Customer service is absolutely horrible and not just the stores. I called numerouse times about this and get nothing from U-Haul customer service. Not Happy at all. if I don't get this resolved I will file a report with the BBB.

MIKE G.
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Customer did not leave a comment.

Tom H.
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frank E.
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Missy W.
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Douglas B.
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Nothing

Alvin T.
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Jacob B.
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DAVE H.
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Nothing comes to mind...all was good, vehicle, srevice, ease of transactions, price.....Very Good Experience!

David H.
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Went above and beyond fixing my problem to the extent Uhaul allowed them to.

Derek E.
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The app was a bit clunky to use, I was looking for a vehicle at a particular location, thinking o was seeing their inventory, but it wasn't there and I got moved to this location. The office was great, but added time and mileage for my rental.

Jake K.
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Dont over charge for cleaning when its turned in clean.

Laura D.
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Customer did not leave a comment.

Dallas A.
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Friendly and fast service

mike S.
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Customer did not leave a comment.

Laura L.
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The staff make it super easy to check in, get the keys and return.

Reginald K.
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Wonderful owners, highly accommodating, perfect service, thank you!!

Beth F.
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bryan F.
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JEANNE H.
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Wendy T.
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Zion S.
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Christine B.
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Rental location was not able to get into UHaul program on computer, therefore, I was not able to get a printed out contract before hand. All worked out fine in the end.

Theodore L.
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Customer did not leave a comment.

Eric C.
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Two tires on the trailer started coming apart 150 miles into the trip. This caused a dangerous situation and I had to unload my vehicle to limp the trailer home. I'm not sure how this could even happen unless the tires were in poor condition. I've towed trailers for over 20 years between boats, utility, travel and car haulers and have never had this happen. I'm just grateful nobody was injured d no property was damaged.

HUNTER J.
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Customer did not leave a comment.

Curt E.
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Keith D.
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josh T.
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Dave R.
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Dropped trailer off when store was closed. No signage on where to drop trailer.

Sheena P.
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Overall I would not recommend U-Haul. I never received a phone call in regards to an additional charge. I returned the U-Haul 4 hours past the return time allowed yet was charged for 2 days with no explanation and no follow up. Never rent from U-Haul!

TRAVIS S.
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Adam and his team were very prfessional and very helpful! Thanks Again Travis H Smith

Jennifer P.
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Customer did not leave a comment.

Jack S.
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RONALD K.
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Always treated promptly, cordially and respectfully. VERY efficient in completing the transaction and providing clean and well maintained equipment.

Dave L.
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Everything went well...nothing that I can think of that would have improved my experience.

CHUCK M.
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The truck was parked very close to a tree and was covered with bird crap. Everything inside the cab was sticky and smelled like someone had thrown up. Turned on the AC and the smell was worse. It was 90 deg that day. So I rolled down the window. Other than that everything was as expected.

richard B.
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great dealership w great service

TONYA G.
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Great customer service!

KARLA S.
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Customer did not leave a comment.

Thomas V.
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Joshua S.
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Mike H.
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richard B.
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Dan S.
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Used a car hauler. These are excellent trailers

Maureen R.
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Service was great, he was very nice and helpful!!! I would go back to that location!

JORDAN F.
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Customer did not leave a comment.

DUANE T.
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VERY HELPFULL AND CURTIOUS

Ronald C.
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Customer did not leave a comment.

Donald L B.
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No changes needed. Fast check out when dropping off the truck. Great job!

Larry J.
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Customer did not leave a comment.

Vince K.
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RICHARD D.
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GAYLE C.
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Matthew R.
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I rented an enclosed trailer to transport my stuff. The roof of the trailer leaked getting my stuff inside wet. I have rented from uhaul numerous times this is a first. The price goes up the quality goes down.

April L.
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There was an issue with the door cable and they went above and beyond to help me. It was greatly appreciated!

No reviews have been submitted for this location.

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