One does not need to go into the auto parts store to turn in paperwork. There is a small orange UHaul box by the dumpster.
ROBERT Y
Customer Reviews for Allison Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was perfect
CINDY GVery helpful, friendly staff. Trailer was perfect for what we needed.
MICHAEL CVery helpful at both locations
KATHLEEN WI cannot think of anything
GARY Lvery fast return
ROYCE WVery good customer service
ROBERT RThe lot offered plenty of room for dropping off the trailer. There was no one there. It was difficult to find the drop box as it was it was very small and hard to find. I was expecting the usual size so I missed it the first few passes. It is by the dumpster.
ROBERT YDropped off the UHaul after hours. There were no instructions at the entrance of the business. After searching a while, we found the key drop box laying on the ground unsecured next to the dumpster. Did not feel comfortable leaving the key in an unsecured drop box so I had to return to the business early the next morning to turn in my key. Drop box needs to be by the front door of the business and secured.
Landon PSupply the rental place with a U-Haul sticker or sign for their door or building .
MICHAEL JYou guys need to have moving pads in trucks and have boxes for sale at each location
DAVID CSignage would be nice. A gravel lot would also be helpful for equipment return.
RICHARD TInformation in the confirmation email should mention it is inside the Napa Auto Parts.
JAMES WNo problems. Great place to do business
Jason LDidn’t contact the drop off location because I dropped it off after hours. The U-Haul app made drop off easy
Richard DDropped off after hours. No Issues! Telephonic contact was professional, helpful, and accurate. Thank You
roger pThe drop box was sitting on the ground next to a dumpster
Sylvi VEnsure vehicles are safe to drive before renting them out. Our situation could have ended much differently.
BRUCE SGreat service!
TRACY LVery friendly, extremely helpful. I strongly recommend this location.
NICK CStaff very helpful and polite! Very pleasurable experience.
Scott SGreat service
OLEG II worked with Jordan and he was great. Knowledgeable, courteous, friendly, and polite. I would recommend this location to everyone.
David SGreat service
MIKE GVery easy human to human contact.
Ed DPersonnel were knowledgeable, courteous and helpful.
Robert WEverything was great. William was very helpful and friendly.
Cheryl BFriendly people. Happy to have you there. Got me checked in right away. walked out with me and showed me where to go. Met me there and gave great customer service.
Michael BU-Haul told us this location closed at 7pm, but they close 3pm!
Ceci HEverything was done in a very timely manner. The staff was very helpful and the price was just right. I would highly recommend this location to anyone needing UHaul.
scott eExcellent location, parking and service. I will definitely be using them again. Thank you !
Roger SGreat customer service!
Barbra JThe personnel were more than helpful & pleasant, however, when I opened the truck door the drivers seat was ripped up. I went to put the drivers visor down and the clip in the ceiling fell out and the visor was hanging in my sight line. When I opened the back roll door there were over 30 blankets strewn everywhere in the back!!! Needless to say they were in my way and VERY inconvenient for me to load my goods. I WAS NOT HAPPY!!!! This equipment was less than adequate.
Denice BTruck I was assigned had check engine light and muffler issues. They quickly changed me to a new one and I was off. Nice folks
William MBig lot with lots of parking
John RI had reserved a truck at Holt u haul 3 days prior, I showed up with 2 men and NO TRUCK Saturday morning, so it started out Bad, but Allison did a Great Job, Thank you
Danny CThe gas tank was only 3/4 full….. I left it that way when I turned it in as that is how I received it but I was under the impression it should have been a full tank.
Charles HNapa was b ok to deal with
MICHAEL PPersonnel at both locations were professional, courteous, and friendly. I will give a 5 star review for both.
Jerry BThe guy was really helpfull but the back of the truck hadn't been swept out and there was dog hair in the cab. New truck should be kept that way. I pressure washed the back and blew the dog hair out of the cab. Other than that, it was an easy pickup and easy dropoff.
Bryan WWilliam was very professional and very helpful showing me how to hook up the trailer and showing me the safety features required. Very successful day.
Stephen KEasy move. Friendly staff.
Donald MAttendant gladly checked the tires when I asked and found two that needed air. I suggest that they check tire pressure regardless of whether asked.
James LIt had dirt in it and the tire , was saying it was running flat. Other then it was ok
Theresa B