When I arrived to pick up the truck I completed the check in on the app. When it was time to get the key from in the store, the Customer service representative was in a loud altercation with a customer that could be heard outside. After waiting 5 minutes for them to finish I asked for the key and the Representative told me I had to wait as his internet was down and he had to call and verify me. I tried showing him the app on my phone that I completed but he didn’t want to entertain my request. After waiting another 5 minutes he finally confirmed my reservation via phone call. The truck had McDonald’s garbage on the passenger side floor and there was open ketchup packets in the cup holder.
Chrysta C
Customer Reviews for Alliston Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Alliston U-Haul location was conveniently located. However, they have no supplies like dolly’s etc. when I booked a dolly using the online app…I was not informed that dolly’s are not available at that pickup location
Angela YNot much at all. Good customer service. Very happy.
CHRISTOPHER KPerson behind the desk had no idea how to proceed when approached with key pickup, using self check-in. Minimal english
JEFFREY B