Customer Reviews for Allsafe Self Storage
(U-Haul Neighborhood Dealer)

221 reviews

1 Singleton Av   Alameda, CA 94501

(510) 337-0568

Location Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(510) 337-0568

1 Singleton Av
Alameda, CA 94501

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lonnie and Lynn are wonderful!

Allan W. 
Rating:
5.0

Customer did not leave a comment.

Amiel A. 
Rating:
5.0

Nothing. By far the best customer service I have experienced with rental vehicles.

Sean M. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Davina B. 
Rating:
5.0

Best customer service and overall experience. Highly recommended for a worry-free, stress-free move.

Gerald R. 
Rating:
1.0

I demand a refund.

Vernon A. 
Rating:
5.0

Customer did not leave a comment.

Bruno R. 
Rating:
5.0

Keep up the good service always thank you.

Emmanuel C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

My favorite rental place!!!

Craig V. 
Rating:
5.0

Customer did not leave a comment.

Judith S. 
Rating:
4.0

It would have been great if the truck had been moved to Alameda to Hayward, where I placed the reservation. The Alameda location is inconvenient.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Yonatan E. 
Rating:
5.0

Customer did not leave a comment.

Oscar D. 
Rating:
5.0

Nothing to improve, good service

CHEUK T. 
Rating:
5.0

Lonnie was absolutely wonderful and first class. I felt like a "special customer" to him and his team They were friendly and went out of their way to make our rental experience great. I "highly" recommend this location and will use them for all my rental needs. This was not the most convenient location for me to rent, but I will go the extra mile the next time, as I was treated so well. Gregg brown

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Yuming L. 
Rating:
4.0

The equipment wasn't clean , seems like it might have just returned from off the road and wasn't washed but other than that it was very good and was cleaned on the inside. .

KENNETH G. 
Rating:
5.0

Always good service and excellent courteous personnel. Thank you

EMMANUEL C. 
Rating:
2.0

Took a half hour to check my truck back in because the site and app wouldn't accept my photo of the odometer. When I called customer support, I was told my only option was to call a number that had an hour wait.

Rudy R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

The service at this location is great. I mean... really great. I've been here 4 or 5 times and the consistent level of professionalism and efficiency is truly impressive. Truck had a loose slat on one side making it tough to tie furniture off. I mentioned it to the manager. All good.

Sean M. 
Rating:
5.0

Very friendly, fast and efficient. In and out in a flash and they explained how to return when they were closed.

Lara H. 
Rating:
5.0

Please reimburse customers for excess fuel left in uhauls! The uhaul I rented only had a quarter tank of gas when I got it. I was told it would not be enough. So I filled up. Well, I left a quarter tank in excess upon the return so I was at a loss.

Maryam A. 
Rating:
5.0

Customer did not leave a comment.

Baasanbat D. 
Rating:
5.0

This pickup site is brilliantly run—no improvements needed!!!

MARK L. 
Rating:
5.0

Always good and excellent service. Thank you

EMMANUEL C. 
Rating:
5.0

Lonnie and Lynn were great. We were eagerly welcomed and handled promptly. Lonnie gave a useful rundown on the features of the truck and answered a couple of questions, and we were off. It only took minutes.

YOJIRO I. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

It would be nice if there were more pickup trucks available at the location, but I was able to get my project done using a 10' box truck, so not a very big problem.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Trung N. 
Rating:
5.0

Check my records...the guy who checked me in and checked me out was the same guy. 100% all about professionalism and customer service. Would recommend this to anyone I come across.

Sean M. 
Rating:
5.0

Lonnie was great! Thanks for the help.

Cameron D. 
Rating:
1.0

Our truck reeked of smoke. And I am not one to complain of smells often, this one was truly bad. I got conflicting information about how full the truck tank had to be upon return since we only received it at a quarter tank. The instructions on where to find the lockboxes where the truck key was located are incredibly hard to find. The whole process of checking the truck out took 45 minutes from start to finish. The process is just so long and so repetitive and so unlike the self check out was even just a year ago. There is nothing efficient about it. There are other companies out there doing the same as Uhaul. Time to switch companies for the next move.

Matthew S. 
Rating:
5.0

The guy was lovely and the drop-off was easy.

Julia W. 
Rating:
4.0

Customer did not leave a comment.

PENGXIANG G. 
Rating:
5.0

Excellent service as always thank you.

EMMANUEL C. 
Rating:
5.0

Great service very organized!

Sakura L. 
Rating:
5.0

Have boxes, tapes, packing supplies for sale.

Deborah A. 
Rating:
2.0

Truck parked on street, front photo was of different truck My Android phone app did not work to return truck Unattended site with only phone support when the app fails is very poor; After 15 minute wait support was no help My son's iPhone app finally worked

Christopher B. 
Rating:
3.0

Pickup would have gone smoothly if I'd know that I was going to need a photo of my passport or lease (neither of which I had). The "alternate contact" option ended up working, but it was unclear what that option actually was. It's definitely the easiest option and it would have saved some panic if there was an explainer in parentheses as to who that could be, as it's easy to enter a friend's name and number.

Elisa M. 
Rating:
5.0

Best uhaul experience. The staff at this location is so friendly and helpful. Pick up was super quick. Truck was clean and in good condition.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Gayle T. 
Rating:
5.0

Customer did not leave a comment.

Yiyang X. 
Rating:
5.0

Customer did not leave a comment.

Mannny Z. 
Rating:
5.0

Great service at this location. Friendly staff in the morning. Very organized and clean. I'll come back to this location. Thank you.

Bryan Q. 
Rating:
5.0

No comments everything went smooth as needed usual. Thank you

EMMANUEL C. 
Rating:
5.0

Great customer service

Sean B. 
Rating:
5.0

Customer did not leave a comment.

Franklin D. 
Rating:
5.0

Front desk managers were extremely friendly and helpful, got in and out quick and they had all the equipment I reserved. Facility was clean and I felt they actually took pride in giving good service.

MATTHEW E. 
Rating:
5.0

I always go out of my way to rent from AllSafe Self Storage and use them. they are super friendly and VERY professional!

JOHN C. 
Rating:
5.0

The truck was in perfect condition! It was very easy to drive. Steering wheel and brakes worked amazing. It was my first time driving a big truck and I was nervous but it felt like I was driving a big car. It was easy to get the keys in the lockbox. Location was easy to find and plenty of parking on the street

Nina Y. 
Rating:
5.0

Customer did not leave a comment.

SANDRA K. 
Rating:
5.0

This was probably the fastest and most efficient Uhaul experience I've ever had. If I have ever have to rent a Uhaul from Alameda, this is where I am going to go. Truly top notch experience.

BELSASAR L. 
Rating:
5.0

Customer did not leave a comment.

Natatlie M. 
Rating:
5.0

Always good.

EMMANUEL C. 
Rating:
4.0

The Customer Service was excellent. Very friendly and helpful.

SEAN B. 
Rating:
5.0

Picked up the truck. Katie was handling my pickup. She was great and efficient. I returned the truck when the off ice was closed 10:00 am 2/6. Very eazy. Would recommend

SEAN M. 
Rating:
5.0

May be you can provide step stools or ladders for short people.

WILLIE S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

A happy and smiling crew gives the best service in my book. Have a great day. Thank you

EMMANUEL C. 
Rating:
5.0

Customer did not leave a comment.

Elias L. 
Rating:
5.0

Customer did not leave a comment.

Adrian N. 
Rating:
5.0

Currently, running operations optimally…

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Fantastic owners! Very personable

RUBEN Q. 
Rating:
5.0

Service is always excellent 😀😀😀😀😀.

EMMANUEL C. 
Rating:
5.0

The office was clean and organized. The agent had exemplary customer service skills.

ELON B. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

The camera function in the app is extremely buggy on Android. It took dozens of presses on the camera button to get it to take a picture, and I was never able to successfully get one to take for the odometer and fuel gauge, so had to call to manually end my truck return

Chris D. 
Rating:
4.0

The vehicle was clean except for the side rear view mirrors which were filthy

Thomas R. 
Rating:
5.0

Number 1 in customer service, I would recommend them to my friends.😀😀😀😀😀

EMMANUEL C. 
Rating:
5.0

Customer did not leave a comment.

Tania L. 
Rating:
5.0

Personnel at this location are very helpful in accommodating to me. I give them a five star ratings from my experience with them. Thank you

EMMANUEL C. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Service is excellent keep up the good work.

EMMANUEL C. 
Rating:
5.0

We were very pleased with the mobile rental service. Everything went very smooth for us.

Alice C. 
Rating:
3.0

Same with the pick up location, this was not the location I chose during my reservation. It is 22 miles away which is too far away from my place. The personnel was helpful and I informed him about the truck that was dirty when I got it and he acknowledged it. I've been renting in U haul I moved and this was the first time that they changed the location for pick up and drop off which were not convenient but I have no choice coz I needed it. Hopefully it will not happen next time.

Sheryll C. 
Rating:
5.0

Service was fast and friendly. Pick up and drop off was a breeze. Nothing to improve on.

Mike R. 
Rating:
5.0

This was the best uhaul experience I've ever had. The staff came out to meet me and help park. Took care of everything. Left a nice Google review.

Benjamin W. 
Rating:
5.0

The two folks working there were extremely helpful, pleasant and enthusiastic. They actually had us move our car into the view of their external cameras so they could keep an eye on it during our rental. This was the best experience I have had with uhaul to date and will be returning to this location due to the excellent service.

Galen T. 
Rating:
5.0

Facility was very clean and organized additionally staff was knowledgeable and friendly. I highly recommend anyone needing a rental truck or cargo van to visit this location Paul

LEO D. 
Rating:
5.0

Customer did not leave a comment.

Kylah I. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

The gentleman that was working the desk was FABULOUS! He was very helpful and just a great personality. I will highly recommend this location to family and friends.

WENDY B. 
Rating:
5.0

Customer did not leave a comment.

MARETTA W. 
Rating:
5.0

Customer did not leave a comment.

ANDREA I. 
Rating:
5.0

Customer did not leave a comment.

Vinson H. 
Rating:
5.0

Notify them if they don't have the self check-in working. I almost left the facility because I couldn't get it to work and didn't think anyone would be there because it opened later. Thankfully I looked around and they came out for me

JOSHUASAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

PAN P. 
Rating:
5.0

Highly professional and very courteous folks. I greatly appreciate their kindness and understanding with my situation. In fact, I went ahead and rented one of their units because they were so very nice! Keep up the good work!

John C. 
Rating:
5.0

I'm so glad I went to Alameda to pick up my U-Haul - the staff there is great and the checkout/check-in process was extremely easy. This will be my go-to location for future rentals.

TOBIAS B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN V. 
Rating:
5.0

The staff was very friendly and professional. They gave me helpful advice.

FINNIUS B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

KERRI C. 
Rating:
5.0

Customer service was great office area was clean and sanitized and the vehicle ran great

ALTON M. 
Rating:
5.0

We had a power outage the night before so they were having computer trouble. The couple running this place was super fun. They were able to check out the truck using their phone.

Rachel B. 
No reviews have been submitted for this location.

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