Nothing I can think of
PATRICIA W
Customer Reviews for Alos LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people were really nice and helpful.
CRaig CPark back at 8:30or 9
brandi bKind and helpful customer service. Well maintained and stocked equipment options available. Answered phone and my questions although it was not during regular business hours. Would definitely recommend this business.
Mary ANone
DONALD BStaff were friendly and professional.
WALTON WEverything was great, the ride was smooth. Only downside was the first fill up was needed from full in like 80 miles. The next tank took me the other 300 or so. But other than that excellent
Elijah mThe trailer had a bad vibration. Till I got it loaded I just thought it was because it was light.
ROBERT WVery good service and quick
Christopher SEasy pick up and Return Friendly Staff Good UHaul dealer
RICHARD BOn October 27, 2025, UHaul sent me an email for a 20' truck with a car trailer using the word 'guaranteed'. The day before, a call came to me stating that only a 26' truck was available! I specifically wished to avoid such a large truck because of my destination. The team helping us move was already on their way, so it was too late to change things. Additionally, the drop off location was near impossible to locate because the address supplied is radically incorrect. Waste of time does not begin to describe my feelings on the matter and then, the link supplied to pay the fuel differential, which I dispute, failed again, just like the link given when I picked up the truck. So, I couldn't pay the fee. The bait and switch on the truck size resulted in greater difficulty on the trip and at the final destination. What the word 'guaranteed' means to me is substantially different from UHaul's use of the word. Not to mention how the excess space created a loading and packing the challenge for the 1,200 mile trip. This was an unsatisfactory experience in total and there's no telling what the fuel differential would have been with the 20' 'guaranteed' truck. Regardless, it was necessary for me to go to a McDonald's to get online for this response. Next will be my attempt to pay the fuel charge which amazes me. Having an extra day to return the oversized beast supplied to me does nothing to assuage my disappointment with this entire episode. Next move, the reservation will go with Two Men and a Truck!
JOHN SMy drop off experience was A plus Mitch explained and showed us how to get the car off the dolly. This does not excuse U-Haul for their poor service I got during the move.
Jeff SWas nice and new ther jjb
Shelby RGood service!
CLYDE GThis location provided expedient, courteous service during the rental process.
JONATHAN BNo one was there to help unhitch the trailer from my vehicle.
THEODORE JMake sure you have the correct information on u hauls because I was charged extra for inaccuracy
Shenetra BExcellent no improvement needed
DEANTHONY WI'd like to give my movers from Moving Labor a review but the site won't let me.
Martie HNothing
PHILLIP SActually have U-Haul at the location requested.
Deborah AGreat service. Easy to work with. Accommodating.
scott wWell pleased with everything Great service and product
Dick WThe folks at Alos Auto were beyond my expectation. They understand and perform a real customer service function. Good choice by U-Haul to engage this business.
John JEverything was perfect
KEITH MVery helpful!
ELLEN Tprovide a broom..lol ...I had to buy one a hardware store...now I know to bring one..everything was great
Patty KGood folks, a tad more experience, is needed & their be 1st rate.
ROBERT H