Customer Reviews for Alpha Omega III
(U-Haul Neighborhood Dealer)

341 reviews

4905 Oglesby Rd   Powder Springs, GA 30127

(770) 439-4939

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 439-4939

4905 Oglesby Rd
Powder Springs, GA 30127

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8:30 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck was in terrible shape, it almost broke down on me and was acting like it was possessed. It made a huge back firing sounds and sounded like it was running on 5 cylinders. horrible experience i wasn't able to put gas in it because I didn't want to be stranded on the side of the freeway. definitely needs some maintenance and shouldn't be put back on the street until it is fixed

Christopher H. 
Rating:
2.0

Interaction with Customer service was horrible The uhaul was in rough shape there was hard clunking in rear of truck with a lot of shaking which lead to Damaging my furniture And broke my large tv I would never recommend uhaul

Steven W. 
Rating:
5.0

Customer did not leave a comment.

AMY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON F.  |  Overall Experience 
Rating:
5.0

Great Service - Friendly personnel

Gary F. 
Rating:
5.0

Had valuable items in storage here while house was being renovated. Everything was in perfect condition - the piano is even still in tune!

MARTHA LONG M.  |  Overall Experience 
Rating:
5.0

Representatives were friendly and efficient during both turn in and check out. I needed the truck for about 5 hour past my scheduled turn in time and they were very accommodating and understanding. I've used this rental facility several times in the past and always receive great service. I would highly recommend them for your future moving needs.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B.  |  Overall Experience 
Rating:
5.0

The manager went above and beyond to be helpful. She helped me find equipment they didn't have and helped me load into my car. She was great!

Ecila A. 
Rating:
3.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

They are friendly and the service is great cannot complain.

james v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

jULIAN R. 
Rating:
5.0

Customer did not leave a comment.

ANGELIA G. 
Rating:
2.0

Appointment at Noon. Employee gone to lunch. Sign saying back at 1. No apologies or anything. Truck smelled like garbage. No truck dollies available. Oh well.

Obadiah S. 
Rating:
5.0

Mr..Davis was wonderful and Made my visit pleasant and fun..I will see him again..Marie🌾

Marie W. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Been doing business with Mr. Dan since 2010. Great guy!

Tora B. 
Rating:
5.0

Victor was very professional

RICHARD H. 
Rating:
1.0

The gentleman who runs this location is very rude and also prejudice. It was so bad when I called home office in front of him his attitude didn't change. The only pleasant thing concerning my booking of this truck was the wonderful customer service I received each time I called into the headquarters. Please remove your name from this location. It's not worth the law suits you may encounter in the future.

Kylethia W. 
Rating:
3.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE M. 
Rating:
5.0

Customer did not leave a comment.

JONATHON G.  |  Overall Experience 
Rating:
5.0

A family member has room at this facility. Would very much recommend Alpha Omega as a good place to use. Friendly and helpful staff.

TERRY B.  |  Overall Experience 
Rating:
4.0

Dan was excellent during pickup but the woman that was on duty Friday & Saturday was very rude & very discourteous!! She absolutely needs re-enforcement training!!!!

Rose C. 
Rating:
5.0

Customer service is always superb at this location. Extremely professional and pleasant gentleman.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
2.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Amazing customer service! Everything was explained in detail. Such nice people!

Ashley H. 
Rating:
5.0

First thing uhaul moved my pickup location at the last minute. Then the 26' truck at different location was not running. I reluctantly took a smaller truck. My belongings did not fit. I contacted uhaul again. They found my original location had a 26' truck. I was very upset having to unload and load everything Again! The truck ran good but your maintenance sucks! First of all the windshield wipers were bad and streaking with the metal blade support sticking out the side. The wiper fluid was low. The steering wheel was off center when driving straight. The worst of all was the Horrible tire shaking above 50 MPH!!! I had to choose what level of vibration or shaking I could stand, then cruise at that speed.

Curtis L. 
Rating:
5.0

The attendant that was there can't remember his name but he was really polite, professional, and down right a breath of fresh air. He really made of feel welcome and like our business mattered. He asked us how was everything and his overall performance was outstanding.

Princella R. 
Rating:
2.0

I prefer not to comment but the only reason I went to this location they are close. I tried giving them a third try. I will not try it again.

Patty S. 
Rating:
5.0

Always great customer service!!!!

Derek G. 
Rating:
5.0

Customer did not leave a comment.

Arnold D. 
Rating:
5.0

Customer did not leave a comment.

Byron H. 
Rating:
3.0

It took 45 minutes to sign me out for a corporate reservation. This was not the 1st time I have used this place and went through the same long process that should have taken 5 minutes in & out. Very disappointed as I told the gentleman I will not use this facility ever again. It never takes as long to check out with any other Uhaul place.

Lee H. 
Rating:
5.0

Very pleasant and helpful worker at this location

Joseph C. 
Rating:
2.0

I have been charged for a hand truck and pads that I didn't find in the truck. When I called to request a refund I was put on hold forever until my patience is gone and hung up U haul still owes me 20$

Wislet S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great customer service! This was a small, clean location, easy to find!

Angela D. 
Rating:
5.0

Customer did not leave a comment.

ALEXIA M. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

Due to Covid-19 service was pretty good.

anthony T. 
Rating:
5.0

Nothing it was great.

Dave H. 
Rating:
5.0

The on-line check in was a bit difficult. The counterman was absolutely great!!! He is an great asset for U-Haul, very helpful.

scott S. 
Rating:
5.0

Customer did not leave a comment.

reginald S. 
Rating:
5.0

Dan is the man! He offered excellent customer service. He took the time to teach me how to properly hook up the auto transport correctly and how to strap down the vehicle once I picked it up. I already knew how to do it but I always appreciate a teaching moment. I have never had such great service from a U-haul location and recommend Alpha Omega 3 in Powder Springs.

Francis M. 
Rating:
5.0

Person was very professional. I would recommend this location

Steven B. 
Rating:
5.0

Overall pleased with the entire transaction.

ROBERT D. 
Rating:
5.0

Great customer service

sheila C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

RENAE W. 
Rating:
4.0

Customer did not leave a comment.

Tyroe A. 
Rating:
5.0

very friendly and helpful

Melody A. 
Rating:
5.0

Customer did not leave a comment.

Lillie L. 
Rating:
5.0

Very clean. Very friendly service . I used the mobile app to check in and out! It was very fast and convenient!

Katrina T. 
Rating:
3.0

Customer did not leave a comment.

Shayla K. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

joann H. 
Rating:
5.0

Wonderful customer service. Friendly, kind, helpful, and went above and beyond to make it a pleasant experience.

Kristal A. 
Rating:
5.0

Customer did not leave a comment.

Tasheia G. 
Rating:
5.0

Customer did not leave a comment.

jenna F. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Very organized, neat clean. The gentleman behind the desk is kind and efficient. Excellent experience.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Johnson F. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
3.0

Customer did not leave a comment.

Adrianne R. 
Rating:
3.0

Customer did not leave a comment.

Kyndra T. 
Rating:
5.0

Mr. Dan greeted me as a customer who was important to the business by interacting with me in a very friendly manner. He was helpful and explained all additional cost before I made a payment. Excellent service!

Arlene J. 
Rating:
2.0

Customer did not leave a comment.

shaquita B. 
Rating:
5.0

The location I reserved initially for pickup did not have a truck even though I reserved one several weeks before. UHaul only let me know a truck wouldn't be there about 36 hours before I was supposed to pick it up. This was very frustrating and then the customer service was not very helpful. UHaul should ensure reservations are honored at the location a customer has selected.

Luke D. 
Rating:
5.0

Customer did not leave a comment.

Clifton W. 
Rating:
5.0

Customer did not leave a comment.

Kym E. 
Rating:
5.0

I don't have any improves, but a sustain. The gentleman who was working at that location was extremely nice and helpful! This was my 2nd time in a year to rent a auto transport from Uhaul, and that gentleman greatly improved my experience. He took the time to review everything and ensure I was getting what I wanted and requested. He also took the time to hook up the auto transport for me and ensured that I understood everything. Even though I was more than capable and have done it before. So my sustain is to ensure employees are more like that person.

Hunter B. 
Rating:
5.0

Dan was absolutely great, truck was clean, prompt service. He went above and beyond to make sure I had the best rental service. I sill be using this service again.

Michelle A. 
Rating:
5.0

I am a repeat customer. It is always good working with Dan.

Theron H. 
Rating:
5.0

Nothing

Maurice C. 
Rating:
5.0

Dan was a pleasure to meet and work with

chanda P. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

mario S. 
Rating:
5.0

The customer service was great at this location

fairlena F. 
Rating:
5.0

Customer did not leave a comment.

Jeanne T. 
Rating:
5.0

Customer did not leave a comment.

Earll D. 
Rating:
5.0

Customer did not leave a comment.

Earll D. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
1.0

I made a booking online for one way. Went to go pick it up and the U-Haul place wasn't there. It's stupid that I had to tell U-Haul that their place has closed down. I called customer service and it took them forever to find a that I need truck. I go to another U-Haul place only to get a truck that I had to return back. That's not what I asked for. I called customer service again and they told me I'm stuck with it.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Alphonzo R. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Nothing. Service was great.

kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Gregg K. 
Rating:
5.0

Mr. Dan was polite and courteous explained everything well and accommodated me with everything I needed. I will be calling on him again for any of my rental truck endeavors.

Antonio R. 
Rating:
5.0

Very customer friendly and very helpful.Provided great service.Thanks

Robert D. 
Rating:
3.0

Front desk lady was very rude.

Christopher S. 
Rating:
5.0

Provided assistance to hook trailer to the vehicle.

craig J. 
Rating:
5.0

Owner/operator was extremely flexible and worked diligently to meet my needs.

craig J. 
Rating:
5.0

Customer did not leave a comment.

Maranda P. 
Rating:
5.0

Complete opposite of Ohio location. Courteous gentleman concerned about our bad experience. Went out of his way to help us .. even driving truck to parking area.. ohio needs to take lessons from the south .. pleasure to deal with the ga kicstion .. thank you for employing personnel with manners n courtesy

sandie H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Owner was very friendly and helpful.

Lisa H. 
Rating:
5.0

The guy at this facility was super friendly

Alfredric B. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

The gentleman was very nice and attentive. Also good attitude.

OLABISI B. 
Rating:
1.0

My card was over charge, when i contacted the store. I was told i needed to contact victor who has not called me back as of yet. I'm just going to call my card service and cx the payment.

Temika S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

won T. 
Rating:
5.0

Customer did not leave a comment.

CARL J. 
Rating:
4.0

Dan was very friendly and helpful. All staff was professional. Reasonable rates. Storage unit was very clean.

EDWINA B.  |  First Impressions 
Rating:
5.0

Excellent service. We look forward to our stay!

COMMUNITY H.  |  First Impressions 
Rating:
4.0

Ashley was extremely helpful. The facilities are very clean and secure.

MELISSA M.  |  First Impressions 
No reviews have been submitted for this location.

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