Customer Reviews for Alpha Omega Stor All LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Tracy was wonderful. Certainly an asset to your organization.

Rating:

5.0

The original pick up location, U-Haul Moving & Storage of Dallas 3357 Charles Hardy Pkwy Dallas, GA 30157, did not have the truck that was reserved when I arrived to pick it up. Until I arrived there had not been any indication the truck was not available. Fortunately the central operations was able to locate a truck at Alpha Omega Stor All. The lady at Alpha Omega was very nice and helpful and explained everything along the way. She also explained that the original location was probably counting on the trucks being returned timely, but they were not and that is why a truck was not available when I tried to pick it up. Also fortunately Alpha Omega was nearby and only resulted in a (30) minute delay in pick up over the original reserved time.

Rating:

5.0

Like being at the beach...easy breezy!

Rating:

5.0

It' was difficult making the decision of putting my belongings in storage back in 2014. After 11 years I was finally able to end my storage journey and I was impressed by not having any evidence of bugs or rodents in my belongings. I appreciate the customer service and security protection offered by Alpha Omega Stor All.

Rating:

3.0

Location was narrow for dropping off a U-Haul and hitch. Being charged for the over mileage was wild and we left the U-Haul on more than half and placed air in the tire of the U-Haul. I placed all this info in the return info and was still charged. It was not about the money it was the principal. Personnel not being helpful is N/A as it was closed when we arrived.

Rating:

3.0

Truck had front end issues and had to have two tires replaced on the trip. Very unsafe situation that was luckily caught before we had a blow out.

Rating:

3.0

Prices constantly go up, like ever other month it seamed.

Rating:

1.0

Worst experience of my life and considering I'm 56 and a military veteran,that really says something about your horrible customer service agents. Patrick, your president of marketing and whatever is just as horrible and totally inconsiderate. I will recommend to anyone and everyone to NEVER use uhaul.

Rating:

5.0

N/A

Rating:

5.0

Thank you for everything and thank you for listening every time I came in LOL and thank you for being patient

Rating:

5.0

The staff was always accommodating with any questions or needs I had. It was a great experience.

Rating:

5.0

Always have the equipment I need with great and courteous service

Rating:

5.0

This location is run top notch!

Rating:

3.0

The only reason I said Average is I found that rats had damaged some of my items. Rat droppings were everywhere once I got things moved to really see.

Rating:

5.0

Office lady was very nice and sweet!

Rating:

5.0

WONDERFUL SERVICE

Rating:

5.0

The service was excellent. No changes necessary, maybe have a drop off and pickup service

Rating:

5.0

Everything went better than originally planned and was handled professionally.

Rating:

5.0

Nice service

Rating:

1.0

I would never use this facility ever again. I had to extend my uhaul which I do offen cause I buy storage units its and some units take longer to load and unload and the lady at this facility cursed me out and yelled at me and said I needed to bring back her truck now. Mean while I rent trucks 4 times a months. So I called uhual they extended my rental a day and there was no issues. Be very careful picking up from here. The staff is extremely rude!

Rating:

5.0

We had our unit for 4 years and had no issues during that time or while moving out.

Rating:

3.0

I was charged for 3 days even though the truck was turned in after 1.5. It was rented for 2.

Rating:

1.0

Made online reservation for a truck, dolly, and furniture covers and also wanted mobile pickup. Mobile pickup was unavailable, she for some reason made me pay up front instead of using the card on file so I was overcharged for my miles and lastly wasn’t able to get a dolly or covers due to “unavailability”.

Rating:

5.0

Thanks!!!!

Rating:

5.0

Continue to provide excellent service to your customers.

Rating:

2.0

Did not like check in or check out. The lady was not very friendly and did not have enough pads for me that I ordered. I was not charged right per the uhaul website either but it is not worth arguing over.

Rating:

5.0

The trucks r not baby proof.

Rating:

2.0

The customer service was not good, she made me feel like she could care less about our business.

Rating:

5.0

Very helpful, in and out in 15-20 minutes.

Rating:

5.0

Excellent service received at this storage facility… the manager was handling everything in Oder….

Rating:

5.0

I've rented from this location several times and I've never had a problem... Awesome customer service, professional mentality, very nice people. I will always rent from this location when I'm in need of a UHAUL...

Rating:

4.0

My only issue was the appliance dolly i ordered. This location did not have one. The lady suggested Home Depot. That appliance dolly cost me almost as much as the trailer.

Rating:

5.0

5 star service! Shelly went above and beyond to get our paperwork ready and allow us to move in despite us arriving as they were closing. The facility was clean and Shelly walked us out to the unit personally while answering all of our questions. The service was above expectations at this business.

Rating:

5.0

This storage unit was ALWAYS maintained well! Clean and very easy to access. Well lit as well.

Rating:

4.0

Tried to return on UHAUL app on a Saturday. App was frozen on opening page even after several attempts. Called manager to report trouble. Overall service was excellent and Tracy helped tremendously!

Rating:

5.0

We used this storage for 12 years and never had any issues. Great place and great service! Tracy is awesome!

Rating:

5.0

Great and efficient service. Mr. Ray, who set up the reservation was extremely helpful as was the woman at the office. Everything was done quickly and professionally. I would suggest anyone looking for at truck to go directly to U-Haul at the "Alpha Omega Stor All LLC, 234 Rosedale Drive , Hiram Georgia", you will not be disappointed. For if they don't have what you want they will see to it you get it there. First Rate, giving a 10 plus rating.

Rating:

3.0

Lady could have been friendlier and maybe smiled at least once.

Rating:

5.0

Customer service was excellent. Front desk made my moving process easier...answering all questions I had. 5 STAR SERVICE !!

Rating:

5.0

I would change anything, Tracy was wonderful to work with!

Rating:

5.0

Nothing. Very friendly and efficient!

Rating:

5.0

Never a problem. Just a great place. No complaints. Hard to gripe about homeruns.😃

Rating:

1.0

The lady who in the table kinda mean and rude to us, yelling when talking because English is not our mother tongue. Look like racist

Rating:

5.0

I had an absolutely amazing experience with this rental! No complaints at all.

Rating:

5.0

The service was awesome not a thing!!

Rating:

5.0

The staff person was very pleasant and was expecting my trailer return. She had me in and out in a flash.

Rating:

3.0

U-Haul has failed me twice on having a truck ready. If this continues with no accountability I won’t use them anymore

Rating:

5.0

Manager was very professional and efficient. Very smooth start to finish renting a truck there.

Rating:

2.0

Staff was unable to update the length of the rental and it took us nearly an hour to obtain the truck and dolly. The staff had to make several calls to corporate and then finally just gave up and told us to call the 800 number the next morning to extend the rental another day. The dolly had inoperable wheels so anything we put on it sunk right down to the ground and did not roll smoothly.

Rating:

5.0

Nothing.

Rating:

1.0

The truck was rough riding the transmission seemed to be slipping And I have a pregnant wife I was told that it would be Smooth

Rating:

5.0

Everything were very organized and the service was outstanding changes not needed.

Rating:

5.0

It was clean, they did a great job of that. But this monster needed help. It was LOUD. A constant 84db on the highway inside the cab. Terrible shimmy at highway speeds. Cracked windshield. The engine was missing and backfiring when under load. It was my only option, and it did the job. But it was loud as hell and very uncomfortable. I’ll stick to Penske next time.

Rating:

5.0

Tracy was great to work with.

Rating:

1.0

I rented a 26 foot U-Haul on the Friday December 23rd the coldest day of the year and the heater didn't work. Then when I was driving when I reached speeds of 55 mph the truck began shaking. So this was the worst experience I ever had

Rating:

5.0

o comments

Rating:

5.0

no comments

Rating:

5.0

Not a thing. Friendly service. Clean and well functioning equipment. Thank you

Rating:

5.0

They were so friendly and helpful and made everything easy.

Rating:

4.0

Great customer service!

Rating:

5.0

I was very happy with my storage experience from beginning to end . I office staff was very helpful and diligent .Had this unit unit for over a year all without any worry' Thank you

Rating:

5.0

Tracy was very helpful and thorough with the rental. Great customer service!!!

Rating:

5.0

You guys are awesome I enjoyed you guys

Rating:

5.0

Rented a storage unit for 3 days. The employee was very thorough about what not to do and what not to store in the unit but was not specific about the storage unit itself. The unit was 10x7.5. I was not made aware that it was a small door opening (the size of a typical front door entrance) the item that would be stored there would have needed a wider entrance (garage items like a oversized carpentry work bench and air compressor) I loaded up my trailer on a Sunday evening and made my way to the storage for this first time and could not offload. The trailer had to be rented another day because of this. I didn’t even open the unit at all and was still not granted a refund. $70 for something I never used at all. My advise, ask questions because they will not be specific with you. They only get specific when it pertains to them not what’s needed by the customer.

Rating:

5.0

I dont have a lot of experience with renting a uhaul but my experience was so smooth it was like a hot knife thru butter! Thank you!

Rating:

5.0

Second time I have used them. Would highly recommend.

Rating:

5.0

A bit expensive though.

Rating:

5.0

Our experience was a very positive one. The staff was always pleasant and helpful. The facility was always well maintained. We felt like our items were secure at all times.

Rating:

5.0

Tracy was supper nice and helpful for my short time spent at this storage unit. I felt safe at her facility along with okay with storing my belongings there. I will definitely be recommending this facility to family and friends. Thank you so much for the amazing customer service!

Rating:

5.0

I would highly recommend..Had no issues at all

Rating:

5.0

Nice people, convenient good pricing. This is my 2nd time renting a storage unit from this facility and would do it again if needed! Thanks!

Rating:

5.0

We stored there for many years. Great storage facility.

Rating:

5.0

Staff is very helpful !

Rating:

5.0

I had two units for 2 1/2 years. Much longer than I expected. Price was good. Clean facility. Same lady running facility the entire time we were there. Very friendly and helpful. Thank you.

Rating:

5.0

We loved our experience with them.

Rating:

5.0

Thanks for having everything I needed in a pinch. It's much appreciated! Great staff too!

Rating:

5.0

Thank you and all is/was well.

Rating:

5.0

Tracy was always a pleasure to work with. She was very friendly and you guys have a great facility. I would use again and certainly would recommend. Thanks again

Rating:

5.0

Staff was very helpful. Several times I left my unit unlocked and they were kind enough to call and advise me.

Rating:

5.0

Nice always clean!! For the (7) months that I had my things in storage never had a problem with rodents, insects, roaches NOTHING!! The best experience for me. I’m very well pleased and would use Alpha and Omega again. I would definitely recommend them!!!!

Rating:

5.0

Great storage facility.

Rating:

3.0

I didn’t need the storage unit anymore and I cancelled it !! Thanks and if I need one I will definitely use you guys !!

Rating:

5.0

Easy process.

Rating:

5.0

excellent service by Tracey

Rating:

3.0

The lady who helped me was very nice and I`m glad she told me to go with a large but a large is still smaller than I thought it would be

Rating:

3.0

The lady was very helpful but seemed as if she really just didn`t like her job.It was a bit of a inconvenience that they didn`t have a truck available to rent.

Rating:

5.0

Very helpful and courteous. Highly recommend.

Rating:

3.0

This storage unit is centrally located to my new residence. Upon arrival, the lady was very friendly and made the transaction as fast and painless as possible

Rating:

3.0

Didn`t use.

Rating:

3.0

The facility itself is clean and looks secure.

Rating:

5.0

Very helpful.

Rating:

5.0

The lady in the office was very friendly.

Rating:

3.0

Service was good. Did not like the hidden fees.

Rating:

5.0

Everything went very smoothly. The manager was extremely helpful and nice.

Rating:

3.0

Very good

Rating:

5.0

Customer service was excellent.

Rating:

2.0

I rented a climate controlled unit but the temperature of the unit is not much cooler than the temperature outside. There is a large crack in the floor with past insect activity.

Rating:

4.0

Great service fast and easy!!!!

Rating:

2.0

Not sure yet. The company states that they will call you within 24 hours. They have until 4:30pm today to call. They do not state an exception for Sundays. I guess we will wait and see.