Customer Reviews for Alpha Omega Stor All LLC
(U-Haul Neighborhood Dealer)

641 reviews

234 Rosedale Dr   Hiram, GA 30141

(770) 439-0316

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8:30 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(770) 439-0316

234 Rosedale Dr
Hiram, GA 30141

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday:
    8:30 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The original pick up location, U-Haul Moving & Storage of Dallas 3357 Charles Hardy Pkwy Dallas, GA 30157, did not have the truck that was reserved when I arrived to pick it up. Until I arrived there had not been any indication the truck was not available. Fortunately the central operations was able to locate a truck at Alpha Omega Stor All. The lady at Alpha Omega was very nice and helpful and explained everything along the way. She also explained that the original location was probably counting on the trucks being returned timely, but they were not and that is why a truck was not available when I tried to pick it up. Also fortunately Alpha Omega was nearby and only resulted in a (30) minute delay in pick up over the original reserved time.

CECIL P 
Rating:
5.0

Like being at the beach...easy breezy!

fred c  |  Overall Experience 
Rating:
5.0

It' was difficult making the decision of putting my belongings in storage back in 2014. After 11 years I was finally able to end my storage journey and I was impressed by not having any evidence of bugs or rodents in my belongings. I appreciate the customer service and security protection offered by Alpha Omega Stor All.

DENISE M  |  Overall Experience 
Rating:
3.0

Location was narrow for dropping off a U-Haul and hitch. Being charged for the over mileage was wild and we left the U-Haul on more than half and placed air in the tire of the U-Haul. I placed all this info in the return info and was still charged. It was not about the money it was the principal. Personnel not being helpful is N/A as it was closed when we arrived.

CHIMAREE M 
Rating:
5.0

Customer did not leave a comment.

Dylan M 
Rating:
3.0

Truck had front end issues and had to have two tires replaced on the trip. Very unsafe situation that was luckily caught before we had a blow out.

Andrew F 
Rating:
4.0

Customer did not leave a comment.

David G 
Rating:
3.0

Prices constantly go up, like ever other month it seamed.

Damain B  |  Overall Experience 
Rating:
1.0

Worst experience of my life and considering I'm 56 and a military veteran,that really says something about your horrible customer service agents. Patrick, your president of marketing and whatever is just as horrible and totally inconsiderate. I will recommend to anyone and everyone to NEVER use uhaul.

CATHY S 
Rating:
5.0

Customer did not leave a comment.

Morgan G 
Rating:
4.0

Customer did not leave a comment.

GILBERT D 
Rating:
5.0

N/A

bruce e 
Rating:
5.0

Thank you for everything and thank you for listening every time I came in LOL and thank you for being patient

Debbie R  |  Overall Experience 
Rating:
5.0

The staff was always accommodating with any questions or needs I had. It was a great experience.

BRENDA J  |  Overall Experience 
Rating:
5.0

Always have the equipment I need with great and courteous service

KENNETH E 
Rating:
5.0

This location is run top notch!

Bobby B 
Rating:
5.0

Customer did not leave a comment.

BRIAN R  |  Overall Experience 
Rating:
3.0

The only reason I said Average is I found that rats had damaged some of my items. Rat droppings were everywhere once I got things moved to really see.

CARLOS G  |  Overall Experience 
Rating:
5.0

Office lady was very nice and sweet!

C'EBONI M 
Rating:
5.0

WONDERFUL SERVICE

MARY P 
Rating:
5.0

The service was excellent. No changes necessary, maybe have a drop off and pickup service

TERI J 
Rating:
5.0

Customer did not leave a comment.

jamie P 
Rating:
5.0

Everything went better than originally planned and was handled professionally.

Edwin G 
Rating:
5.0

Customer did not leave a comment.

LLOYD M 
Rating:
5.0

Customer did not leave a comment.

SHAYNE P 
Rating:
5.0

Nice service

Craig J 
Rating:
5.0

Customer did not leave a comment.

Deborah H 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

Customer did not leave a comment.

Carmen A 
Rating:
5.0

Customer did not leave a comment.

Bruce S 
Rating:
4.0

Customer did not leave a comment.

Charles D 
Rating:
1.0

I would never use this facility ever again. I had to extend my uhaul which I do offen cause I buy storage units its and some units take longer to load and unload and the lady at this facility cursed me out and yelled at me and said I needed to bring back her truck now. Mean while I rent trucks 4 times a months. So I called uhual they extended my rental a day and there was no issues. Be very careful picking up from here. The staff is extremely rude!

elvis f 
Rating:
5.0

Customer did not leave a comment.

Tynisha W 
Rating:
5.0

We had our unit for 4 years and had no issues during that time or while moving out.

Allison H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Len M 
Rating:
3.0

I was charged for 3 days even though the truck was turned in after 1.5. It was rented for 2.

Kendall G 
Rating:
1.0

Made online reservation for a truck, dolly, and furniture covers and also wanted mobile pickup. Mobile pickup was unavailable, she for some reason made me pay up front instead of using the card on file so I was overcharged for my miles and lastly wasn’t able to get a dolly or covers due to “unavailability”.

Tyler S 
Rating:
5.0

Thanks!!!!

Ted B 
Rating:
5.0

Continue to provide excellent service to your customers.

Moro d 
Rating:
5.0

Customer did not leave a comment.

Heather C 
Rating:
5.0

Customer did not leave a comment.

Gabriel T 
Rating:
2.0

Did not like check in or check out. The lady was not very friendly and did not have enough pads for me that I ordered. I was not charged right per the uhaul website either but it is not worth arguing over.

Wilburn S 
Rating:
5.0

The trucks r not baby proof.

Brianna D 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B 
Rating:
2.0

The customer service was not good, she made me feel like she could care less about our business.

Parish R 
Rating:
5.0

Customer did not leave a comment.

jessie s 
Rating:
5.0

Very helpful, in and out in 15-20 minutes.

Scott B 
Rating:
5.0

Customer did not leave a comment.

JASON L 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

Customer did not leave a comment.

JASON L 
Rating:
5.0

Excellent service received at this storage facility… the manager was handling everything in Oder….

Mike E  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Len M 
Rating:
5.0

Customer did not leave a comment.

NELSON T 
Rating:
5.0

I've rented from this location several times and I've never had a problem... Awesome customer service, professional mentality, very nice people. I will always rent from this location when I'm in need of a UHAUL...

Ilescia H 
Rating:
4.0

My only issue was the appliance dolly i ordered. This location did not have one. The lady suggested Home Depot. That appliance dolly cost me almost as much as the trailer.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Penny J 
Rating:
4.0

Customer did not leave a comment.

Gerald S 
Rating:
5.0

5 star service! Shelly went above and beyond to get our paperwork ready and allow us to move in despite us arriving as they were closing. The facility was clean and Shelly walked us out to the unit personally while answering all of our questions. The service was above expectations at this business.

Audrey A  |  Reservation 
Rating:
5.0

This storage unit was ALWAYS maintained well! Clean and very easy to access. Well lit as well.

Laverne B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan O 
Rating:
4.0

Tried to return on UHAUL app on a Saturday. App was frozen on opening page even after several attempts. Called manager to report trouble. Overall service was excellent and Tracy helped tremendously!

Susan E 
Rating:
5.0

We used this storage for 12 years and never had any issues. Great place and great service! Tracy is awesome!

AUDREY D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sherraine l 
Rating:
5.0

Great and efficient service. Mr. Ray, who set up the reservation was extremely helpful as was the woman at the office. Everything was done quickly and professionally. I would suggest anyone looking for at truck to go directly to U-Haul at the "Alpha Omega Stor All LLC, 234 Rosedale Drive , Hiram Georgia", you will not be disappointed. For if they don't have what you want they will see to it you get it there. First Rate, giving a 10 plus rating.

DENISE L 
Rating:
3.0

Lady could have been friendlier and maybe smiled at least once.

Bayani S 
Rating:
5.0

Customer did not leave a comment.

Ira l 
Rating:
5.0

Customer service was excellent. Front desk made my moving process easier...answering all questions I had. 5 STAR SERVICE !!

Ermin B 
Rating:
5.0

I would change anything, Tracy was wonderful to work with!

Bobby B 
Rating:
5.0

Nothing. Very friendly and efficient!

JOHN P 
Rating:
4.0

Customer did not leave a comment.

Angela W  |  Overall Experience 
Rating:
5.0

Never a problem. Just a great place. No complaints. Hard to gripe about homeruns.😃

David W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron G 
Rating:
5.0

Customer did not leave a comment.

Johnny S 
Rating:
5.0

Customer did not leave a comment.

Stephanie W 
Rating:
4.0

Customer did not leave a comment.

brad r 
Rating:
1.0

The lady who in the table kinda mean and rude to us, yelling when talking because English is not our mother tongue. Look like racist

Luan D 
Rating:
4.0

Customer did not leave a comment.

Rikita B 
Rating:
5.0

Customer did not leave a comment.

Timothy D 
Rating:
5.0

I had an absolutely amazing experience with this rental! No complaints at all.

John A 
Rating:
5.0

Customer did not leave a comment.

TYRONE F  |  Overall Experience 
Rating:
5.0

The service was awesome not a thing!!

Mia B 
Rating:
5.0

Customer did not leave a comment.

Travis H 
Rating:
5.0

The staff person was very pleasant and was expecting my trailer return. She had me in and out in a flash.

DWIGHT W 
Rating:
5.0

Customer did not leave a comment.

FRANK P 
Rating:
5.0

Customer did not leave a comment.

orlandas h  |  Overall Experience 
Rating:
3.0

U-Haul has failed me twice on having a truck ready. If this continues with no accountability I won’t use them anymore

Lakeshia E 
Rating:
4.0

Customer did not leave a comment.

Damon P 
Rating:
4.0

Customer did not leave a comment.

RONALD M  |  Overall Experience 
Rating:
5.0

Manager was very professional and efficient. Very smooth start to finish renting a truck there.

Pamela M 
Rating:
2.0

Staff was unable to update the length of the rental and it took us nearly an hour to obtain the truck and dolly. The staff had to make several calls to corporate and then finally just gave up and told us to call the 800 number the next morning to extend the rental another day. The dolly had inoperable wheels so anything we put on it sunk right down to the ground and did not roll smoothly.

JENNIE H 
Rating:
5.0

Customer did not leave a comment.

Jeremy G 
Rating:
5.0

Nothing.

DAPHNE F 
Rating:
1.0

The truck was rough riding the transmission seemed to be slipping And I have a pregnant wife I was told that it would be Smooth

Ann M 
Rating:
5.0

Everything were very organized and the service was outstanding changes not needed.

Kenneth S 
Rating:
5.0

It was clean, they did a great job of that. But this monster needed help. It was LOUD. A constant 84db on the highway inside the cab. Terrible shimmy at highway speeds. Cracked windshield. The engine was missing and backfiring when under load. It was my only option, and it did the job. But it was loud as hell and very uncomfortable. I’ll stick to Penske next time.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Stacey J 
Rating:
5.0

Customer did not leave a comment.

Ryan R 
Rating:
5.0

Customer did not leave a comment.

Kathy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Torrie W 
Rating:
5.0

Customer did not leave a comment.

ERIN M 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M 
Rating:
5.0

Tracy was great to work with.

ROGER T 
Rating:
1.0

I rented a 26 foot U-Haul on the Friday December 23rd the coldest day of the year and the heater didn't work. Then when I was driving when I reached speeds of 55 mph the truck began shaking. So this was the worst experience I ever had

YUSEPH D 
Rating:
5.0

o comments

Kenneth G 
Rating:
5.0

no comments

Kenneth G 
Rating:
5.0

Not a thing. Friendly service. Clean and well functioning equipment. Thank you

Barbara B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S 
Rating:
5.0

They were so friendly and helpful and made everything easy.

Alicia F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
4.0

Great customer service!

Wanda S  |  Overall Experience 
Rating:
5.0

I was very happy with my storage experience from beginning to end . I office staff was very helpful and diligent .Had this unit unit for over a year all without any worry' Thank you

Jimmy R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Y 
Rating:
5.0

Tracy was very helpful and thorough with the rental. Great customer service!!!

Heather C 
Rating:
5.0

You guys are awesome I enjoyed you guys

BARRY C 
Rating:
5.0

Customer did not leave a comment.

Stephen D 
Rating:
5.0

Rented a storage unit for 3 days. The employee was very thorough about what not to do and what not to store in the unit but was not specific about the storage unit itself. The unit was 10x7.5. I was not made aware that it was a small door opening (the size of a typical front door entrance) the item that would be stored there would have needed a wider entrance (garage items like a oversized carpentry work bench and air compressor) I loaded up my trailer on a Sunday evening and made my way to the storage for this first time and could not offload. The trailer had to be rented another day because of this. I didn’t even open the unit at all and was still not granted a refund. $70 for something I never used at all. My advise, ask questions because they will not be specific with you. They only get specific when it pertains to them not what’s needed by the customer.

Brandon S  |  Overall Experience 
Rating:
5.0

I dont have a lot of experience with renting a uhaul but my experience was so smooth it was like a hot knife thru butter! Thank you!

Susan E 
Rating:
5.0

Customer did not leave a comment.

Antoine S 
Rating:
5.0

Second time I have used them. Would highly recommend.

Stephen H 
Rating:
4.0

Customer did not leave a comment.

Tanya G 
Rating:
5.0

Customer did not leave a comment.

Mohammed K 
Rating:
5.0

Customer did not leave a comment.

CURTIS H 
Rating:
5.0

A bit expensive though.

Don B  |  Overall Experience 
Rating:
5.0

Our experience was a very positive one. The staff was always pleasant and helpful. The facility was always well maintained. We felt like our items were secure at all times.

Melanie C  |  Overall Experience 
Rating:
5.0

Tracy was supper nice and helpful for my short time spent at this storage unit. I felt safe at her facility along with okay with storing my belongings there. I will definitely be recommending this facility to family and friends. Thank you so much for the amazing customer service!

Alijah L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne N  |  Overall Experience 
Rating:
5.0

I would highly recommend..Had no issues at all

Kimberly M  |  Overall Experience 
Rating:
5.0

Nice people, convenient good pricing. This is my 2nd time renting a storage unit from this facility and would do it again if needed! Thanks!

Johnnie S  |  Overall Experience 
Rating:
5.0

We stored there for many years. Great storage facility.

BRIAN B  |  Overall Experience 
Rating:
5.0

Staff is very helpful !

yolonda s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H  |  Overall Experience 
Rating:
5.0

I had two units for 2 1/2 years. Much longer than I expected. Price was good. Clean facility. Same lady running facility the entire time we were there. Very friendly and helpful. Thank you.

AL V  |  Overall Experience 
Rating:
5.0

We loved our experience with them.

Marissa J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLARD C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAREY M  |  Overall Experience 
Rating:
5.0

Thanks for having everything I needed in a pinch. It's much appreciated! Great staff too!

Barry P  |  Overall Experience 
Rating:
5.0

Thank you and all is/was well.

Rachel G  |  Overall Experience 
Rating:
5.0

Tracy was always a pleasure to work with. She was very friendly and you guys have a great facility. I would use again and certainly would recommend. Thanks again

SCOTT B  |  Overall Experience 
Rating:
5.0

Staff was very helpful. Several times I left my unit unlocked and they were kind enough to call and advise me.

Dianne F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia T  |  Overall Experience 
Rating:
5.0

Nice always clean!! For the (7) months that I had my things in storage never had a problem with rodents, insects, roaches NOTHING!! The best experience for me. I’m very well pleased and would use Alpha and Omega again. I would definitely recommend them!!!!

JUANITA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keneth N  |  Overall Experience 
Rating:
5.0

Great storage facility.

RYAN L  |  Overall Experience 
Rating:
3.0

I didn’t need the storage unit anymore and I cancelled it !! Thanks and if I need one I will definitely use you guys !!

Candice M  |  Reservation 
Rating:
5.0

Easy process.

Privacy R  |  First Impressions 
Rating:
5.0

excellent service by Tracey

Privacy R  |  First Impressions 
Rating:
3.0

The lady who helped me was very nice and I`m glad she told me to go with a large but a large is still smaller than I thought it would be

ERICA T  |  First Impressions 
Rating:
3.0

The lady was very helpful but seemed as if she really just didn`t like her job.It was a bit of a inconvenience that they didn`t have a truck available to rent.

Privacy R  |  First Impressions 
Rating:
5.0

Very helpful and courteous. Highly recommend.

ADAM S  |  First Impressions 
Rating:
3.0

This storage unit is centrally located to my new residence. Upon arrival, the lady was very friendly and made the transaction as fast and painless as possible

Privacy R  |  First Impressions 
Rating:
3.0

Didn`t use.

Privacy R  |  First Impressions 
Rating:
3.0

The facility itself is clean and looks secure.

Joelle J  |  First Impressions 
Rating:
5.0

Very helpful.

Privacy R  |  First Impressions 
Rating:
5.0

The lady in the office was very friendly.

Privacy R  |  First Impressions 
Rating:
3.0

Service was good. Did not like the hidden fees.

Privacy R  |  First Impressions 
Rating:
5.0

Everything went very smoothly. The manager was extremely helpful and nice.

Privacy R  |  First Impressions 
Rating:
3.0

Very good

Privacy R  |  First Impressions 
Rating:
5.0

Customer service was excellent.

Privacy R  |  First Impressions 
Rating:
2.0

I rented a climate controlled unit but the temperature of the unit is not much cooler than the temperature outside. There is a large crack in the floor with past insect activity.

Privacy R  |  First Impressions 
Rating:
4.0

Great service fast and easy!!!!

Privacy R  |  First Impressions 
Rating:
2.0

Not sure yet. The company states that they will call you within 24 hours. They have until 4:30pm today to call. They do not state an exception for Sundays. I guess we will wait and see.

Privacy R  |  First Impressions 
Rating:
3.0

I have not moved into the location as of this time. I understood that someone would contact me after I made the reservation, and I have not received a call back.

KATHY K  |  First Impressions 
No reviews have been submitted for this location.
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