Will never use U-Haul again This location and its staff were extremely incompetent, belligerent, combative, defiant, argumentative and confrontational — with language barriers and major cultural differences. My experience was a nightmare. Filed formal complaint with U-Haul and CCP.
Debbie D
Customer Reviews for Alpharetta Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm going to present a case against uHaul and this location. On top of a full refund of course. What you made me go through is unacceptable.
Luis EThis location was fantastic. Pick up located inside the convenience store of a Marathon gas station. Staff was helpful and friendly and pickup process was smooth.
Jacob CI had multiple issues with this rental. The truck bed was covered in glass, they didn't have the dolly's or blankets as requested either. Simply communication would have been helpful. Instead I had to scramble to find blankets and ended having to purchase the dolly's. When I returned I asked to make sure the extra's would be taken off and I wouldn't be charged. No luck. Had to call corporate to get it adjusted. Sorry but I will go to U-Haul directly next time.
Kimberley BEasy pick up and return. The truck performed well and did the job.
Jonathan DDid not get the furniture dollies i reserved, but customer service was quick to refund this.
daniel GWas just glad to get a truck after being told the night before that one was not available (15 minutes before closing). Not the responsibility of the proprietors of this location, but of the UHaul reservation system. Was nearly disasterous for me and my family.
Christopher TNot the easiest place to return a uhaul
caroline sAju could not have been nicer and more accommodating. When one has an issue, this is the guy who calms you down and resolves your issues. So grateful to have rented the truck at this location.
MARY LThe inside was filthy when I picked it up.
Tristan GTruck was dirty, checking in and getting the truck took awhile.
Humberto VExtremely helpful staff. Clean. Safe location. Would recommend to anyone.
Kelli LThe return procedure in the app was simple and self guiding and this location had enough parking spot.
Rahul GThe truck was extremely dirty. The truck had mechanical failures
Evelyn BThe man at the counter did his best. The process was not clean. He did not have access to the right key set to access the lock box to get me the key to the truck. He had to call someone, it took 30 minutes to get there. She used a tablet to enter all the information and could not get it to completion. She called someone and said to proceed. That all took 45-50 minutes.
David CHad no idea I had a reservation, insisted I did not
Gary LCheck in and check out should be more easier.
SRINIVASAN RPerson at the location should have more knowledge on Uhaul rules/rent/prices etc.
Venkata PProvide what has been ordered and paid for. Clean it out better. Document the problems with the vehicle.
PORTER HThe service was good however, there are issues with the truck (with the steering) and I had preordered 4 days before the moving blankets however, this location doesn't carry the moving blankets.
Christian PThe tuck is unsafe and should be taken off the road. There is so much play in the steering wheel it's a significant challenge to keep the truck between the lines. I realized it once it was too late but did consider at severals points stopping and asking haul to change the truck out during the middle of my trip. It was very scary and risky. This truck must be repaired. Also, I was charged for a coverage I did not approve ($28) and would like to determine how to get it removed.
Rick AHave vehicle available at location setup for rental.
Brett LVehicle is out of condition ac is not working continuously
Teja VThe alignment on the truck was terrible. I had to turn the wheel to the left to keep it straight. I ordered and was charged for a furniture dolly but never received it. When I picked up the truck it had slightly over a half tank of fuel. When I returned the truck, the representative told me that it had been full. Thankfully I had taken a picture before I left.
Zachary WHorrible rates tire was low picking it up
CHARLES HWanted to pick up at a location closer to me but this worked out.
Brian MWORSE customer service. Rude and dismissive attendant. After this experience I may never use U-HAUL again!!! Deleting the app now.
Crystal CThe check in/check out person was especially helpful
JAMES FI don't feel that the gas was full to the exactness when we picked the truck up. We were told that there was an appliance dolly and there was not. It appears that we were not charged for it.
Frank WMy reservation was originally for your Buford Drive location. When I arrived to pick the truck up there was no truck available. I was directed to another location 15 miles away, but after calling was told they too did not have a truck for me. The reservation person was finally able to direct me to the 5715 Atlanta Highway location where a truck was confirmed. While my experience at 5715 Atlanta Hwy was great, my overall experience was awful. I lost two hours of moving time and had to work well into the morning hours.
david mN/A
Justin HThe location is very convenient because it’s a gas station and you can fuel up right there when your finished.
Roger KThe online experience is awful.
David HTruck was not at all clean when I took it. I had to clean myself and had to put plastic on the floor to keep my stuffs clean
Smitha PThis company over charge me me. truck was empty when we pick the truck up and was charge for full tank of gas. Please respond back at 4048523297
JOHN J