Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)

1866 reviews

4430 Charles St   Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

(815) 227-1468

Location Hours

  • Mon: 7 am - 4:30 pm
  • Tue: 7 am - 12:30 pm
  • Wed-Sat: 7 am - 4:30 pm
  • Sun: 7:30 am - 12 pm
Special Operating Hours
  • 7/4/2021: 7:30 am - 10:00 am

Services at this Location:

Contact Us

(815) 227-1468

4430 Charles St
Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

Services at this Location:

Location Hours

  • Mon: 7 am - 4:30 pm
  • Tue: 7 am - 12:30 pm
  • Wed-Sat: 7 am - 4:30 pm
  • Sun: 7:30 am - 12 pm
Special Operating Hours
  • 7/4/2021: 7:30 am - 10:00 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Roger N. 
Rating:
5.0

Customer did not leave a comment.

Haley M. 
Rating:
5.0

Just keep being consistent on finding good people to work for your company, the gentleman there was very good I would definitely recommend this location to friends/family.

Keith B. 
Rating:
5.0

Very happy

Steven Z. 
Rating:
4.0

Manager was nice

James B. 
Rating:
5.0

Always very friendly and efficient.

James B. 
Rating:
5.0

Very accommodating

CATHERINE G. 
Rating:
5.0

Fast helpful friendly service!

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Judy L. 
Rating:
4.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Great Job. Very Satisfied.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Lower the price per mile. It just keeps going up. But otherwise, it was simple and seemless. Im an artist and I always rent uhaul when I have to deliver bigger paintings short distances. Thanks!

Eamonn T. 
Rating:
5.0

owner/operator was very nice

Julie H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

My only complaint is that the existing damage portion of the mobile pickup process was difficult to ensure. The little "x" decals were hard to see and the pictures didnt highlight them in anyway to help me find them.

Spencer M. 
Rating:
5.0

Excellent customer service experience. Would be my 1st choice of location.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Randall N. 
Rating:
5.0

There is nothing to improve. I have always had great experiences with this company. I rented from these wonderful people for 15 years. I really appreciate good customer service.

Ericka T. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
3.0

the place itself looked kind of ran down and junkie but otherwise everything went well

Paige D. 
Rating:
5.0

Customer did not leave a comment.

Samih S. 
Rating:
5.0

Fast and friendly service at this location! I have rented here twice. You've got my business!

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Fantastic Experience !!!! Received Numerous Calls and Txt Messages to help rearrange and complete My Van Rental ... The Alpine Auto Center is very Professional !!!

John P. 
Rating:
5.0

No improvements needed. Friendly service, and a dependable vehicle.

John H. 
Rating:
3.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Wonderful place to do business excellent ssrvice

John M. 
Rating:
5.0

The owner at this location is always very helpful kind and professional he takes pride in his business and the customers he serves and always there when I need him.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Katrina D. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Chris did a stellar job accommodating me on short notice. Everything went smoothly and we will be renting from him again in the future.

Jonathon S. 
Rating:
3.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
3.0

I'm fairly certain the gas gauge was broken on the vehicle I used. The first 20 I put in gave me nearly a quarter tank, the second 20 I put in gave me 1/16 tank, the third 20 I put in gave me slightly more than 1/16 tank. Kind of irritating when I'm financially held responsible for the amount of gas in the vehicle upon returning.

jacobb S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Nothing. Perfect service

Nicholas R. 
Rating:
5.0

It was quick, professional, courteous, will definitely go back to that location. And I enjoyed viewing the wall art in the office!

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Xavier L. 
Rating:
3.0

The truck felt like it needed transmission work or something, it did not drive well. I paid for a dolly and did not get it. I thought it would be on the truck but apparently I was supposed to get it from them before I left and no one told me. When I tried to call no one answered the phone.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Derreyl B. 
Rating:
5.0

Nicest guy, will be back because he treats people like he enjoys seeing and helping his customers. This makes me feel at home

Alyssa C. 
Rating:
4.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

The lady staff was very friendly.

Chamya H. 
Rating:
3.0

We picked up the vehicle, not realizing it had a flat tire, had to repair ourselves as no other vehicle available that size and no other suggestions or offers of repair came from dealer. I also have been debited twice on my debit account. Even though still in "pending" status, it has the potential of holding up funds.

Jovani D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
4.0

Friendly gentleman. Quick service. I first went to the Forest Hills Loves Park..to turn in and the guy refused as he said he had no room. Not very friendly. This episode with U-haul overall was poor!

DELBERT LAVERNE B. 
Rating:
5.0

Good friendly service

HARSHAD P. 
Rating:
3.0

Customer did not leave a comment.

Kasi H. 
Rating:
2.0

tight parking, not much you can do. Have to jump curb with vehicle to hook up to some trailers

Brenda Y. 
Rating:
5.0

None

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Kayla S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Mandie Z. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

I rented the truck online and named someone else as the driver when I picked up the truck the reservation was in the driver's name—the representative figured it out and we were able to get our rental without any issues.

Daniel M. 
Rating:
5.0

You guys were great! We've rented there before and it was the same super inviting and friendly and helpful service as last time. Other businesses should take notes!

Alan G. 
Rating:
5.0

Fantastic service!!! I will rent again!!

Tricia H. 
Rating:
5.0

Keep doing the great job you doing now.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Tisha H. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Rashon W. 
Rating:
5.0

Customer did not leave a comment.

Randall T. 
Rating:
4.0

I got stuck returning the truck but I got out need to pick more salt down.

Christina D. 
Rating:
1.0

The owner was horrible, he came outside yelling at me for passing in a slot he didn't like, which was ridiculous. He wanted me to park in a place that wasn't suitable. Ive never been verbally attacked like that from a business owner in my life. He's represents the UHAUL name, terrible for business. Truck was absolutely filthy. Shifted gears badly.

Tina G. 
Rating:
5.0

Customer did not leave a comment.

Tenisha R. 
Rating:
5.0

Nice guy, good service.

paul I. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Outstanding customer service, very clean truck

Grigor G. 
Rating:
4.0

very good customer service

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Staff were great

RAKEYA M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

No complaints. The store manager Chris is always very helpful and a pleasure to do business with.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Had a great customer experience

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Service was great!

matt S. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Stanley L. 
Rating:
4.0

Customer did not leave a comment.

sheree G. 
Rating:
5.0

Customer did not leave a comment.

Duke H. 
Rating:
4.0

Rental worked well. All was on schedule and at the price quoted.

frank D. 
Rating:
5.0

Great Location

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Tommy R. 
Rating:
5.0

Very friendly

Carolyn T. 
Rating:
5.0

Very friendly and efficient.

James B. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

It was PERFECT!! I have used this location several times!! He is very friendly and very helpful!!

Tammy R. 
No reviews have been submitted for this location.

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