Customer Reviews for Alpine Auto Center
(U-Haul Neighborhood Dealer)

1842 reviews

4430 Charles St   Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

(815) 227-1468

Location Hours

  • Mon: 7 am - 4:30 pm
  • Tue: 7 am - 12:30 pm
  • Wed-Sat: 7 am - 4:30 pm
  • Sun: 7:30 am - 12 pm

Services at this Location:

Contact Us

(815) 227-1468

4430 Charles St
Rockford, IL 61108
(1600 block of S Alpine behind Papa John’s)

Services at this Location:

Location Hours

  • Mon: 7 am - 4:30 pm
  • Tue: 7 am - 12:30 pm
  • Wed-Sat: 7 am - 4:30 pm
  • Sun: 7:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

Fantastic Experience !!!! Received Numerous Calls and Txt Messages to help rearrange and complete My Van Rental ... The Alpine Auto Center is very Professional !!!

John P. 
Rating:
5.0

No improvements needed. Friendly service, and a dependable vehicle.

John H. 
Rating:
3.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Wonderful place to do business excellent ssrvice

John M. 
Rating:
5.0

The owner at this location is always very helpful kind and professional he takes pride in his business and the customers he serves and always there when I need him.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Katrina D. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Chris did a stellar job accommodating me on short notice. Everything went smoothly and we will be renting from him again in the future.

Jonathon S. 
Rating:
3.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
3.0

I'm fairly certain the gas gauge was broken on the vehicle I used. The first 20 I put in gave me nearly a quarter tank, the second 20 I put in gave me 1/16 tank, the third 20 I put in gave me slightly more than 1/16 tank. Kind of irritating when I'm financially held responsible for the amount of gas in the vehicle upon returning.

jacobb S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Nothing. Perfect service

Nicholas R. 
Rating:
5.0

It was quick, professional, courteous, will definitely go back to that location. And I enjoyed viewing the wall art in the office!

Amy W. 
Rating:
5.0

Customer did not leave a comment.

Xavier L. 
Rating:
3.0

The truck felt like it needed transmission work or something, it did not drive well. I paid for a dolly and did not get it. I thought it would be on the truck but apparently I was supposed to get it from them before I left and no one told me. When I tried to call no one answered the phone.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Derreyl B. 
Rating:
5.0

Nicest guy, will be back because he treats people like he enjoys seeing and helping his customers. This makes me feel at home

Alyssa C. 
Rating:
4.0

Customer did not leave a comment.

Dustin W. 
Rating:
5.0

The lady staff was very friendly.

Chamya H. 
Rating:
3.0

We picked up the vehicle, not realizing it had a flat tire, had to repair ourselves as no other vehicle available that size and no other suggestions or offers of repair came from dealer. I also have been debited twice on my debit account. Even though still in "pending" status, it has the potential of holding up funds.

Jovani D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
4.0

Friendly gentleman. Quick service. I first went to the Forest Hills Loves Park..to turn in and the guy refused as he said he had no room. Not very friendly. This episode with U-haul overall was poor!

DELBERT LAVERNE B. 
Rating:
5.0

Good friendly service

HARSHAD P. 
Rating:
3.0

Customer did not leave a comment.

Kasi H. 
Rating:
2.0

tight parking, not much you can do. Have to jump curb with vehicle to hook up to some trailers

Brenda Y. 
Rating:
5.0

None

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Kayla S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Mandie Z. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

I rented the truck online and named someone else as the driver when I picked up the truck the reservation was in the driver's name—the representative figured it out and we were able to get our rental without any issues.

Daniel M. 
Rating:
5.0

You guys were great! We've rented there before and it was the same super inviting and friendly and helpful service as last time. Other businesses should take notes!

Alan G. 
Rating:
5.0

Fantastic service!!! I will rent again!!

Tricia H. 
Rating:
5.0

Keep doing the great job you doing now.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Tisha H. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Rashon W. 
Rating:
5.0

Customer did not leave a comment.

Randall T. 
Rating:
4.0

I got stuck returning the truck but I got out need to pick more salt down.

Christina D. 
Rating:
1.0

The owner was horrible, he came outside yelling at me for passing in a slot he didn't like, which was ridiculous. He wanted me to park in a place that wasn't suitable. Ive never been verbally attacked like that from a business owner in my life. He's represents the UHAUL name, terrible for business. Truck was absolutely filthy. Shifted gears badly.

Tina G. 
Rating:
5.0

Customer did not leave a comment.

Tenisha R. 
Rating:
5.0

Nice guy, good service.

paul I. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Outstanding customer service, very clean truck

Grigor G. 
Rating:
4.0

very good customer service

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Staff were great

RAKEYA M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

No complaints. The store manager Chris is always very helpful and a pleasure to do business with.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Had a great customer experience

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Service was great!

matt S. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Stanley L. 
Rating:
4.0

Customer did not leave a comment.

sheree G. 
Rating:
5.0

Customer did not leave a comment.

Duke H. 
Rating:
4.0

Rental worked well. All was on schedule and at the price quoted.

frank D. 
Rating:
5.0

Great Location

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

Tommy R. 
Rating:
5.0

Very friendly

Carolyn T. 
Rating:
5.0

Very friendly and efficient.

James B. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

It was PERFECT!! I have used this location several times!! He is very friendly and very helpful!!

Tammy R. 
Rating:
4.0

Customer did not leave a comment.

Aleysha H. 
Rating:
5.0

Always good service at Alpine Auto Center!

REGINALD P. 
Rating:
5.0

The UHAUL reservation system needs a lot of work. This is not an exaggeration....UHAUL wasted hours of my time and the compensation was minimal. The gentleman at this location was very helpful though and did not waste my time at all.

Tanya H. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Chris was efficient, knew what he was talking about and got me out of there in 10 minutes even though I arrived right before closing. He is an excellent business person and knows his stuff!

Hatie P. 
Rating:
3.0

The team there was very helpful and made suggestions to help me save money. Very positive experience!!

Donald R. 
Rating:
5.0

Very quick and easy. Great help

Collette M. 
Rating:
5.0

Customer did not leave a comment.

Ross R. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

this is my favorite location , good people good service all the time .

Maysun B. 
Rating:
5.0

Customer did not leave a comment.

Shetigu A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

The website crashed and it took 1/2 hour before we could get rental and leave.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Location/dealer is excellent to deal with. However, the national on-line reservation system needs some clear cut differentiation between an in-town move, a short distance move(300miles or less) where you return truck to same location, & 1-way move. That would help U-haul & renter out immensely..

Patrick C. 
Rating:
3.0

Reserved until 5 but agent changed it to 3 at the last minute and made our move more stressful than necessary

Josh O. 
Rating:
3.0

Order was placed at a different location. Received an email an hour and 10 minutes before pickup that the location had changed . New location was 10 miles farther round trip so it also cost me more in time and money. Fortunately Teresa in customer service took care of me with the extra miles due to the location change.

Randy N. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great customer service!

Kristine J. 
Rating:
5.0

They were fantastic!

Robin G. 
Rating:
5.0

Nothing

Jackie C. 
Rating:
5.0

Customer did not leave a comment.

Roland H. 
No reviews have been submitted for this location.

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