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Andrea Q
Customer Reviews for Alpine Auto Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really good and seamless experience.
Mark NWaited 20 plus minutes to get service.
LLOYD SI reserved a dolly and an appliance dolly along with the moving truck. When I arrive to the location, they stated that they didn’t have them in stock and I would need to go to another location to pick it up. That was the first inconvenience. Then I report to the second location, which is supposedly the, corporate office. And the woman that attended me was very rude, she was talking on the phone with someone else while assisting me and did not have good customer service. Likewise, when I return the vehicle and equipment, it was with the same woman who was on the phone , while assisting me. Overall, I am unsure that I would utilize U-Haul again in the future or recommend it to friends and family.
Carlos ARegularly service the u haul trucks. This truck that I rented had bad breaks
MORTISHA VComputer system was down. No appliance dolly at location despite us ordering appliance dolly beforehand. However, the individual who assisted us was very kind and pleasant.
Savannah SBetter support for your workers when systems crash (computer and app) or a manual process. Team work is key! No one cared about what happened in that office this morning. Office needs Enough dollies for all trucks.
Jamira D