Customer Reviews for Alpine Storage LTD
(U-Haul Neighborhood Dealer)

160 reviews

6419 B Airport Rd   Fort Saint John, BC V1J6A1

(778) 844-0188

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(778) 844-0188

6419 B Airport Rd
Fort Saint John, BC V1J6A1

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

All was above and beyond.

GEORGE M. 
Rating:
5.0

Nothing.

DENISE S. 
Rating:
5.0

Nothing. My service was excellent.

BRENT E. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

RANDY M.  |  Overall Experience 
Rating:
5.0

Keep it up UHaul Team

Douglas M. 
Rating:
5.0

They were amazing an professional, even when I was panicked about not being able to get a u haul.

SHAWNA G. 
Rating:
5.0

This facility was amazing! The staff were very accommodating and super friendly, I would recommend them to anyone amd I would use this facility again. Thank you for everything!

Jason G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

fast, efficient service, convenient, well run

Terry F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tristan C. 
Rating:
5.0

The ladies explained everything and when I had a question they took the time to answer. They ensured that I knew exactly what to do if I needed assistance or to change dates. They were amazing and I would highly recommend.

SHERRY-LYNN F. 
Rating:
1.0

There is absolutely no where to walk, and I do not find the girls at the front have very well customer service.

Taylor A. 
Rating:
5.0

Customer did not leave a comment.

carmen S. 
Rating:
4.0

Customer did not leave a comment.

shalen C. 
Rating:
4.0

Very efficient & knowledgable about UHaul procedures & trucks & supplies return.

Jean M. 
Rating:
5.0

Very helpful and knowledgeable staff.

Joell S. 
Rating:
5.0

Excellent service

PHILLIP L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Susan at this office was excellent, her knowledge, professionalism and kindness made this experience much easier. Special thank you to Susan Regards Laurie Thomson

LAURIE T. 
Rating:
5.0

Customer did not leave a comment.

WALTER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

*****Not the locations fault.**** I was given confirmation twice that my equipment would be ready for pick up in Dawson creek only to show up and either the equipment wasn't returned by the previous customer or the equipment was still at the shop for service. so i then drove to fort st john. which is fine if that's what the original confirmation said but now i had lost 7 hours of time i could have spent loading the uhaul driving back and forth and waiting... I didnt even get my "$50 guarantee" If i had literally any other options besides professional movers, i wouldnt use uhaul again

Taylor D. 
Rating:
5.0

Nothing but awesome

Collins O.  |  Overall Experience 
Rating:
5.0

Thanks for your great service. It is a pleasure doing business with Alpine Storage.

Gregory V.  |  Overall Experience 
Rating:
5.0

I tried to change the licence plate light for you guys but it didn't work. May be a broken wire

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN W.  |  Overall Experience 
Rating:
5.0

The online booking could be made easier and shorter. Wasn't too bad after all but it could be easier. Just My thoughts

Obinna A. 
Rating:
3.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Always great!

BRETT H. 
Rating:
5.0

Always friendly and have all the moving supplies I would need.

BRETT H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Goodell B. 
Rating:
3.0

Customer did not leave a comment.

Nelson B. 
Rating:
5.0

Customer did not leave a comment.

Kaleb E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

Rob B. 
Rating:
4.0

Customer did not leave a comment.

Patience L. 
Rating:
5.0

This location is always friendly and accommodating. Rental time is quick and I am in and out of office fast.

BRETT H. 
Rating:
5.0

Nothing it was a good experience

Rosie O. 
Rating:
3.0

Customer did not leave a comment.

KASSIE B. 
Rating:
4.0

When a reservation is made in Dawson Creek and you phone to verify that it will be there, then two days later cancel the reservation and force the customer to drive an hour each way to get a new trailer, it is very inconvenient

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Rosie O. 
Rating:
3.0

Customer did not leave a comment.

Raleigh B. 
Rating:
5.0

Excellent service. Will definitely recommend them.

Brent E. 
Rating:
5.0

Customer did not leave a comment.

Jakob T. 
Rating:
5.0

Customer did not leave a comment.

Kerris G. 
Rating:
5.0

#1- The locations ability to be semi flexible with me being a little late, reinforced why i choose this location. #2- The COVID measures in place made me feel safe as a customer. #3- The staff at this location are the nicest Uhaul people I have ever worked with. Keep Up The Good Work!!!!

Jon B. 
Rating:
5.0

Tires were absolute junk and almost bald. This is a safety hazard and you guys could get sued if something were to happen to a driver.

Peter M. 
Rating:
4.0

N/a

Clifford T. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

STUART T. 
Rating:
5.0

Suggest waiting customers check in online to speed up process

Jon B. 
Rating:
5.0

Folks at the airport road FSJ location were very helpful. Thank you

peter H. 
Rating:
5.0

Not one single thing, the staff were excellent and the vehicle ran great.

Peter P. 
Rating:
5.0

Excellent customer service from the ladies. I found this location to be clean and organized with quick checkout and in

DARRELL K. 
Rating:
5.0

Truck cab was sanitized, but it would be nice if the sanitizer /cleaner was wiped off the inside of the windows. Very greasy and made it hard to see out of, in low sun, until Windex and paper towel used. Otherwise, very good.

ROBERT T. 
Rating:
5.0

Fort St John location was great!!

W Elizabeth P. 
Rating:
5.0

26 ft truck had a "gallop" between approx 28 mph and 45 mph, and again over 65 mph, indicating tire/wheel trouble. Since this was the only truck available, I used it, as we were under a deadline. NOT the agencies fault in any way.

ARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

Sabrina T. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

The consultant was super friendly and helpful. The pick up location had entered our drop off location in correctly despite the reservation and quote information. The drop off location consultant corrected this mistake so we didn't have to drive 7 hours to the incorrect location. Very efficient staff at this location.

Kristy P. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
1.0

I was lied to and told my total would be $91 they charged me $374 don't use these lying assholes

Wayant C. 
Rating:
5.0

Very satisfied with the Ladies working there,were very knowledgeable, And the trailer I rented was nice to pull unloaded and loaded couldn't tell it was behind me All lights and breaks were top notch very pleased !!!!

Rod G. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

SEAN R. 
Rating:
5.0

Was a little nervous from hearing past reviews. But these ladies were amazing! It was such an easy transaction, would absolutely recommend!!

AMBER N. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Connie C. 
Rating:
5.0

Particularly with the current Covid challenges, we found the staff very accomodating and helpful. The move went well, at a difficult time

Brian D. 
Rating:
4.0

Customer did not leave a comment.

rex M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Marius B. 
Rating:
5.0

Customer did not leave a comment.

Brad A. 
Rating:
5.0

Customer did not leave a comment.

Davide L. 
Rating:
3.0

Bald tires in a northern winter location Give you me heads a shake. Was a brutal drive and experience. No tread on the tires what so ever!

Ben C. 
Rating:
4.0

Customer did not leave a comment.

Cley H. 
Rating:
5.0

Nothing. Overall great experience.

Bill C. 
Rating:
5.0

Exceptional customer service, friendly and staff go out of their way to assist however possible. As well as a large selection of moving supplies I needed.

BRETT H. 
Rating:
4.0

Used this location many times. Would recommend.

Justin B. 
Rating:
5.0

All good

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Melvin K. 
Rating:
3.0

Rented the trailer from 9 am and had back by 4 pm same day. They tried to charge me for an extra day when the yard was already in the yard for 2 days because the keys were dropped off at 9 am the next business day of opening and not placed in the drop box that I was not told about but rather should've assumed and known where to put them. (The lady on shift told me to come back Monday morning with keys and to close the account), the lady on shift Monday morning told me I was wrong.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Rennae S. 
Rating:
5.0

All was excellent at the drop off location.

Brad B. 
Rating:
5.0

Great service!

Sarah D. 
Rating:
3.0

Customer did not leave a comment.

Lynnette P. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

No,everything was great

Leslie J. 
Rating:
5.0

Everything was great

Leslie J. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Garnet P. 
Rating:
5.0

The manager went above and beyond to help us get out of the super icy/snowy lot. Truck was fine but she made the whole experience very positive!

Nuala V. 
Rating:
5.0

Very friendly staff, convenient pick up location, truck was ready for exact date and time. Very positive and stress-free process.

Erin C. 
Rating:
4.0

Able to resolve a problem on my account quickly and get me moving. Ensured my trailer was hooked up and 100% before leaving. Office seemed like it has tons of moving supplies, boxes and specialty boxes.

Jon B. 
Rating:
3.0

Coolent temperature of the vehicle jumped to high after driving 2-3 km @ 50 kmph. It was a hazard. I drove few Kms only but should not put customers in risk. It could also disrupt my schedule.

Ashish Dey D. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Angie P. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top