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William O
Customer Reviews for Als Body And Custom
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the U-Haul location was very knowledgeable and helpful and had very good customer service.
Daniel QThere was a trailer parked in front of the vehicle. We had to move it to get the truck out. The app was also not working making the whole process take over an hour.
Rachel ARead the review I gave for picking the trailer up. If you make a reservation and expect the equipment to be there then don't send the customer to a different location. Honor the original reservation. I also asked about an AARP discount and I didn't receive it. Thank you.
Ginger BThis entire experience was not good. The original reservation was for the Waukee location which we live 3 minutes from. We arrived to pick up the trailer only to be informed that they did not have one at that location and that we would have to drive to the Winterset location (30 minutes away) to pick up the trailer. I was NEVER INFORMED OF THIS CHANGE! We were leaving that morning for our trip and this delayed our departure. This is the second time this has happened - we had to pick up the trailer in Ames (45 minutes away), but I was at least contacted ahead of time and we could adjust our travel schedule. I don't understand why you give the option to rent and pick up from a location and then force your CUSTOMER to adjust and drive completely out of the way (by a significant amount) to pick up the item. It should be YOUR responsibility to ensure the item is at the selected location. AND if you FORCE THE CUSTOMER to drive to another location, you should compensate them for the mileage to and from and discount the price accordingly. It is one thing to drive to a different location that is 10 to 15 minutes away vs driving 30 to 45 minutes to a different town to pick up the item. Needless to say I am not planning on renting from U-Haul again for a very long time.
Tim YWhen the business says they are open they need to be . We had major issues picking up our truck and had to get customer service and another area involved. We were to pick up at 4:30 and didn’t finally pick until 6:00. The customer service and help we received was excellent but the hole thing should not have happened in the first place.
Tyler HN\A
Kyle LWe got the best treatment from Al, the owner. I would recommend this location to everyone. If I need a UHaul truck or trailer, I won't go anywhere else. He went above and beyond for us, even staying late on a Friday night.
Scott SVery satisfied
Don BNeeds an after hour key drop box
Ryan PThe owner was super friendly and personable. Took all the time we needed even though it was late Friday afternnon and he was busy.
Jeff SGentleman was very polite. Told us this location was active for about a month. I wish them the best of luck.
carlos g