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JOCELYN B
Customer Reviews for Als Compound
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At least wipe down the inside of the vehicle with disinfectant when it was returned!
Friedrich GAl was great, efficient & friendly
GLENN IA +++. Top shelf service
Emmanuel SMore signage on the street
BRYAN BGreat job. Nice people, and helpful
Lee RI rented too small of trailer for a pickup 600 km away. ( my error for sure). Realized that when I got to the pickup location. Tried to contact U haul to see if I could trade for a larger trailer at the pick up location. I was passed through 5 different people ( on hold between each one) before I got an answer. Probably took 30-40 minutes to get the answer , which was no I couldn’t.
HOWARD CAlways a pleasure to go pick up rental trucks from Al's uhaul location on 5th ave east in Prince Albert.
marie dThe owner (sorry, can't recall his name) has always been excellent to deal with. Very dedicated to doing things well and properly. Will keep dealing with him as long as he's there.
DON WALS awesome place to rent a U-Haul
Pamela KLet the customer know the speedometer is in miles not km . This generation does not understand that ! Hahah We thought the odometer was out real bad .
Brittney BEverything was great! Especially the expert directions for backing up when returning the trailer to the lot. thank you!
NANCY Ghad someone else drop off ---communication was good
Richard AThe trailer was not well maintained. I checked the trailer when I got home with it.One tire only had 14.5 lbs in it and the other 3 were all low. There was a hole in the roof and the left side tail lights were not working. If I ever rent a trailer again I will check it out good before I leave their yard.
Jack HExcellent service and very helpful
Dexter KThis lo
JASON SI would just warn customers about how rough the ride is on your furniture. As even with everything strapped down I had multiple pieces of furniture break due to the vibrations in the box.
LUKAS MThis gentleman at this location was very kind and helpful too and couldn't ask for a better place to drop off. I've always had good experience with U-Haul every time I've used it the last 4 years. :-)
COREY PFast, Efficient and Friendly!
RACHELLE HThere pretty much go to on everything thank you kindly
James MDeadlee service all around reservation and calls n staff thank you
Naomi RTruck rented wasn’t returned for me to use, the one I used was quite dirty on the outside and I also rented a dolly that wasn’t included. Not being able to leave my personal vehicle at that location was also very inconvenient.
CHRISTINE KThe gentleman that worked here was great, very friendly and prompt in letting me drop off and wrap up the rental.
RJ VI rented an open trailer, full of snow when picked up, i had to empty the trailer of snow. Other than that, good experience.
roger nTail lights on the trailer did not work but brake, signal, and 4 way flashers did. Different vehicle showed front marker lights worked but still no taillights. Not sure if this was completely a trailer problem or vehicle but we should have confirmed this before the trip. Thanks to Als for the securing of a specific trailer to cross the border.
GRANT LThe fella Al that runs the dealership is great! Made sure everything worked right and was very pleasant 👍
Derek BGreat Service!
James BSuper customer service. Pleasant and overall very helpful
DENNIS WWorked around my schedule ... very curious and well maintained vehicle
marie dAl was so helpful and knowledgeable. Would rent from here again. Thanks
TODD QEverything was great it was there and ready to go. The price was right. Really happy with the service.
Deon BNothing, everything was good.
Laurie mIt would be helpful to have a built-in jack so that the customer is able to unhook the trailer without the assistance of the U-Haul employee.
Steven LAl was great to deal with
Derek BBrent was very helpful.
Natalia VThe man at the ALS Compound was extremely helpful and kind. However, this was not the original pickup location I reserved for and received confirmation. I had to walk across the city to this other location. UHaul could provide with greater certainty--long before two days before--that the truck needed will be there, and then not switch the location to somewhere else, the day before moving.
David KWent over and above to make us feel welcome and that our needs where met
Amanda HIt could have been swept out, otherwise, all is good.
NANCY EThank you
Derek BNo comment
RONALD SMy truck was ready to go when I arrived and all of the equipment I requested was ready to go. Excellent service.
Mervin BThe website experience was a gong show, getting error messages when trying to complete the reservation. Finally had enough and just drove to the physical location. Took all of 5 minutes and had it booked. Next day dropoff was easy. Can't blame the folks working there for the website issues, they were great. Would rent from here again, just not online.
Stuart SQuick friendly service with a great price.
DEANNE MHelpful & friendly staff helped me hook up the uhaul Thank u
VALERIE DThere is absolutely nothing that I could suggest. Al and his crew went over and above with my long distance move. I will recommend this location always. Thx a million Shirley
Shirly LAl and other employee Brent are excellent they are very customer oriented and go above and beyond to make sure the customer is looked after woukd highly recommend this location to anyone needing a U-Haul
ALLAN C