Let your assistant understand what is his job and responsibilities. He need to be friendly even the situation is busy. This business is not a fastfood that there's a line of customers. Your assistant is rude. He don't know how to response nicely to the inquiries. Even on a phone when I inquire, the tone of his voice is like that he's tired. There is no job that is easy. Overall your place is good, but the only thing is the assistant or what his position is, That guy is the issue on that place.... Train him well....PLEASE. Thank you.
JERICO G
Customer Reviews for Als Compound
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not get a 5 x 8 enclosed trailer. None available in this city.
KEVIN Kmy reservation was for 10 a.m. NO TRUCK!!! then they said one would be ready at 2 p.m. at a different location. I had to cancel my helpers (loaders & unloaders) and pay them for doing nothing. then I had to arrange helpers for later in the day. No truck at 2 p.m. Then I was told 2:30 p.m. when i got there at 2:45 the lad was sitting in the office. when i arrived he got up and went out, took a disinfectant wipe, and wiped down the cab (probably just the steering wheel because he wasn't gone long). then came in to do paperwork. charged me the wrong rate because i had negotiated a deal when my truck wasn't available in the morning. by the time i actually got in the truck and left the property it was 3:30 pm. 5 1/2 hours late. I lost a day in my move. definitely not impressed with this. I had to pay my helpers twice ... first to do nothing - loading in morning and unloading in afternoon and then pay helpers in afternoon to load and the next morning to unload. i finally got a pricing adjustment on my credit card yesterday ... almost 2 weeks later. Moving is a stressful time as it is without adding this stressful run around that i received from u-haul.
Ronda WWhen dropping off the trailer, the employee was not inviting at all. He basically brushed me off and lacks in customer service skills. Wish you had a rating of 1 to 10 customer service option rather than yes or no option.
DOROTHY AAll was good
Ivan CMaintain the equipment better. The first trailer i was given had steel cords sticking out. The second trailer was better but some tires nearly bald. The strap ratchets for the front wheels were rusty and sticky which made it nearly impossible to operate the ratchets. But I managed. Otherwise the trailer was in descent shape. Thank you.
MIKE GGreat service. Great experience. Will use these services in the future and recommend to fam and friends.
Cassandra CThe person wouldn’t look up from his phone. He was unbelievably rude and unprepared. There was a big scary dog barking violently at the fence. Absolutely without question the worst experience with sales and service in my life.
SHARLA JWasn't very helpful, poor service.
KUMERASEN SGentleman was great to work with and explained the truck to ensure we were okay with it before we left. Truck was ready upon arrival
JODY CU haul is the way to go. Office cleanliness could use some work, as well as knowledgeable staff that could point me in the right direction would have saved me about 6 phone calls yesterday.
JONATHAN SPolite, helpful and courteous staff!
Jocelyn HIt was a great experience. Thank you.
MIRANDA BOnly thing is they give you with just over half and expect you to know how much to fill out to that when you bring it back. We spent prob$20 too much.
Andrea MI dont why if I have not selected to opt in for insurance while booking. Why did the shop added the insurance again to my booking
TARANJIT MThis location is the best location so far and they have the best customer service and I would highly recommend anyone to this location in Prince Albert
PAULINE LKeep your staff.
RAYMOND MFriendly staff. A little concerned the ball was loose on the hitch, but we made it safely to our destination. Rented a 5'x8' trailer.
Michael DMake the location less dirty and less feeling like I’m going to a sketchy chop shop. Also hire a friendlier and more people centric staff
NICKOLAS MThe truck was not swept out and the service was average at best.
don cThe trailer bed was covered in a black substance that got all over anything that it touched. You couldn’t see the black on top of the trailer bed initially but it came up when you touched it.
MORGAN AYou have a very well organized service. We were very happy with our experience dealing with your company.
WAYNE NUhaul is a joke and will never use again
Jessi TWas all good experience
RANDY BThanks for the trailer. And for helping us keep it in a one day rental
DECLAN MGreat customer service and very good employee
LARRY PProvide a spare tire!
HAROLD LThe office itself is very small, but adequate. Trailer was clean as i watched a previous customer drop it off then i picked up the same trailer.
JULIE RI just wish everyone had to bring it back on a full tank
Bradley KThey guy who works here is very knowledgeable and super friendly.
Derrick WCustomer service is very poor Not a professional attitude
Rahul JPolit and good service
Jama MAt least wipe down the inside of the vehicle with disinfectant when it was returned!
Friedrich GAl was great, efficient & friendly
GLENN IA +++. Top shelf service
Emmanuel SMore signage on the street
BRYAN BGreat job. Nice people, and helpful
Lee RI rented too small of trailer for a pickup 600 km away. ( my error for sure). Realized that when I got to the pickup location. Tried to contact U haul to see if I could trade for a larger trailer at the pick up location. I was passed through 5 different people ( on hold between each one) before I got an answer. Probably took 30-40 minutes to get the answer , which was no I couldn’t.
HOWARD CAlways a pleasure to go pick up rental trucks from Al's uhaul location on 5th ave east in Prince Albert.
marie dThe owner (sorry, can't recall his name) has always been excellent to deal with. Very dedicated to doing things well and properly. Will keep dealing with him as long as he's there.
DON WALS awesome place to rent a U-Haul
Pamela KLet the customer know the speedometer is in miles not km . This generation does not understand that ! Hahah We thought the odometer was out real bad .
Brittney BEverything was great! Especially the expert directions for backing up when returning the trailer to the lot. thank you!
NANCY Ghad someone else drop off ---communication was good
Richard AThe trailer was not well maintained. I checked the trailer when I got home with it.One tire only had 14.5 lbs in it and the other 3 were all low. There was a hole in the roof and the left side tail lights were not working. If I ever rent a trailer again I will check it out good before I leave their yard.
Jack HExcellent service and very helpful
Dexter KThis lo
JASON SI would just warn customers about how rough the ride is on your furniture. As even with everything strapped down I had multiple pieces of furniture break due to the vibrations in the box.
LUKAS MThis gentleman at this location was very kind and helpful too and couldn't ask for a better place to drop off. I've always had good experience with U-Haul every time I've used it the last 4 years. :-)
COREY PFast, Efficient and Friendly!
RACHELLE H