Customer did not leave a comment.David M.
Customer Reviews for ALs Fueling LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Michelle at the Uhaul rental location was extremely friendly and helpful. Terrific experience because of her and the equipment. Thank you.Steven B.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.Harley R.
Customer service for reservations was great. Found me a perfect vehicle and quick. The van was smelling of smoke and was not washed. It was fine for my quick need of moving patio furniture. My location was a gas station with convenience store. Hard to find. The person helping was very nice. He was running both convenience store and uhaul reservations.KIMBERLY T.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.DAVID M.
Actualizar la direcciÃ³nREINIER B.
Not charge for extras when your vehicle is dirty in the first place ,then don't even tell your charging for cleaning when asked why the amount is that high . When asked what your being charged and you don't say ,and I can't see it ,that is not right .so I see it later in the email. I won't ever let them charge my card till they tell me the amount details. Charging for gas when it's on the mark correctly but you say it's lower. And last time I put an extra $30 dollars of gas in as well so your banking on my generosity and then charged me extra this time for the hell of it.SARAH O.
Customer did not leave a comment.MIREYA C.
Customer did not leave a comment.david D.
Alex went above and beyond after the trailer came back from the previous rental with flat tires and drove to another location to pick up my rental because it was 40 min from me. We will be using Alex again!STEPHEN D.
Al was awesome helped me out even after u haul changed my reservation 2 times over an hour away from meJOSEPH P.
Customer did not leave a comment.MICHAEL H.
Leaves in on top of door fell into trailer every time I opened it. Location did not have any of my information even though I checked in online. They Messed up return return city. Calling U-haul to correct drop off city was major pain. Called twice, on hold for 15 minutes each time and the representative disconnected me. Finally corrected drop off city through chat.Chris K.
Salesman was very helpful, polite and great customer serviceROBIN B.
Customer did not leave a comment.DAWNMARIE A.
Customer did not leave a comment.ANTHONY G.
The gentlemen that helped us was great! I would definitely recommend this location to anyone in the Land O' Lakes area.JOHNNIE S.
Both agents that helped me were friendly and knew their product. It was refreshing and a pleasant surprise.WARDER M.
Great customer service and rental truck process.RICHARD A.
Customer did not leave a comment.Cindy N.
I paid for half a dozen blankets and there were no blankets in the truck. I didn't have time to go back and ask for them.JUSTIN M.
Do not change anything. Terrific service ðŸ‘CHARLES C.
Everything went smoothly. Thank you!Yvette C.
Excellent customer serviceJESSE M.
Customer did not leave a comment.EDUARDO B.
All went ok have no complaintsFRANK B.
When I dropped off U Hall at 8:30 as requested the employees said the towels were a little damp so he was charging me a cleaning fee which I had just brought the U-Haul and got the inside clean before I brought it back very unreasonable the lady I picked up from was excellent And will be disputing the chargesHECTOR R.
Customer did not leave a comment.LAWRENCE E.
Customer did not leave a comment.BRUCE P.
Al runs an excellent Uhaul business! Clean Trucks and Great Customer Service! Mother & Sons Moving rents from him when ever we need a truck in the area. Thank you Al and Team!GLORIA BALLARD M.
Customer did not leave a comment.PHILIP P.
I've previously rented here with succesdJOHN Y.
Customer did not leave a comment.CARLOS I.
Customer did not leave a comment.WILLIAM L.
Upon inspecting the trailer at the gas station I rented it from, the tires appeared to be ok but very old in appearance. After hooking up the trailer and starting my 178 mile journey, I was flagged down by a car on the freeway that we have a flat tire. After pulling over and inspecting, I verified that the tire have a major blow out due to dry rott. The tires are over 20 years old on the passenger side of the trailer and the driver side tires are passenger car tires, completely wrong and UNSAFE! This is absolutely unacceptable to have tires like this, having kids in my truck on this trip and the state of this equipment being not road worthy is a joke. I paid $55 for a replacement tire and was not able to complete my planned event due to this tire issue. I want a refund and for this trailer to be taken off the road until it has its 20 year old tires replaced.MASON J.
Customer did not leave a comment.Donald D.
Great Service by Cynthia and fast return with AppJorge G.
Keep up the great service. Thanks.BRIAN M.
Fast service, easy load and unloadJames H.
Customer did not leave a comment.FRANK S.
Customer did not leave a comment.STEVEN C.
Customer did not leave a comment.STANLEY F.
Total smooth experience. They are kind and helpful people and the truck ran great.MARY K.
The Store Manager/renting agent was awesome, he was highly professional and very helpful. We will recommend this U-Haul franchise to our friends and neighbors! Thank YouTAM R.
great expereinceFRANK S.
Customer did not leave a comment.Michael O.
Staff was professional and friendlyjohn Y.
It was not contactless. I still had to go inside and get with a real person to get the keys to the truck.Daniel B.
Very nice folks working here. The van was excellent.PATRICK S.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.EDNY V.
Customer did not leave a comment.Chad R.
Customer did not leave a comment.LINDA C.
Customer did not leave a comment.HERBERT R.
Customer did not leave a comment.JACOB C.
Customer did not leave a comment.RYAN M.
Customer did not leave a comment.LYNDLEY R.
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.Leo P.
Excellent service from the moment I pulled I n to the lot. Thank you.GARY W.
Truck was dirty, driver seat belt latch is broken ( seat belt can't be used). Full tank was almost emrty, and this is U-Haul locates in gas station. You have only one employee to serve gas station customers and do U-Haul rent. But they will serve gas station customers and you just wait, until they serve all, and new gas station customers will have priority. They also chat with gas level, I filled gas on their gas station before return, but they still showed false gage level, I have fuel gage photos in my cell phone, but their still refuses to remove wrong charges. So will open dispute with my credit company. Furniture pad was ordered couple week ago, but they don't have it in stock. Ordered 3 dozen, but they gave me only two. But even here, they charge not for 24, but for 25. When I asked them, why they don't top up fuel tank and don't have pads, their answer, all is U-Haul fault. U-Haul didn't sent, they are not U-Haul and etc. Terrible U-Haul representative on my experience and you if you will check google review, you will find lot of review about strollen credit cards info. I never will use this location again.IGOR Y.
The online self-service process is at best subpar which triggered a human contact as ct. Also there was no discussion about the usurious insurance upsell - which I need reversed.LOWELL C.
Customer did not leave a comment.Robert S.
I felt they over charged me but it Is what it isNICHOLAS G.
No very friendlyDARRICK D.
Customer did not leave a comment.David W.
Took way to long and damaged equipment. If I could they would get zero stars.MARK S.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.Mina M.
Al was amazing, helpful, and very professional. Very customer service oriented, kind, and pleasant. We will defiantly use this service from this location again.PAMELA G.
Customer did not leave a comment.JASON L.
Customer did not leave a comment.Alene H.
Charged a cleaning fee for a dirty uhaulKyera G.
Excellent customer service very clean equipment Will definitely go backSHERRY M.
Customer did not leave a comment.ALEC R.
Customer did not leave a comment.erik J.
Nothing, great service!Alan R.
Representative at gas station did not come out with me to truck. He never explained I would receive a text message about truck while I was inspecting it by myself. Truck interior was caked with mud on floor and door panels. Soda or liquid was spilled on seats and windows. Truck was mechanically in great condition.WILLIAM S.
Customer did not leave a comment.JOHN M.
Truck was not vacuum and ran ruff.LEON G.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.RODNEY C.
Great fast service with friendly staff.Dan M.
Customer did not leave a comment.Chuck L.
Excellent service change nothingHECTOR R.
Customer did not leave a comment.Carlos I.
Customer did not leave a comment.SHANITRA B.
Train the employees correctly. I asked multiple times if I could return the rented truck to any other location as I was moving, and I was told REPEATEDLY that I was able to return it elsewhere. Upon returning it to the uhaul closest to my new home I was informed that if I don't bring it back to the original rental place I would be charge over $400. I obviously brought it back and told the guy I rented it from what he did wrong, but I'm glad you guys sent out an email so I have the opportunity to bring it to your attention too that some of your rental locations don't know what they're doing and should be trained better. I've used uhaul every time I've ever moved and this will be the last time. It really ruined my moving experience and threw everything off plan. Please use this as an opportunity to present the people selling your equipment with better training. It really puts your name in a bad light.ALYSSA V.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.Kevin C.
Everyone was wonderful. The location was convenient for me and the whole experience went well.Eryn F.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Yasas O.
Staff at ALs Fueling LLC were VERY attentive and professional. I will plan all my future Uhaul and fueling business with them.Stuart E.
Customer did not leave a comment.Anthony H.
Such nice people starting a new part of their business. I recommend that everyone uses there serviceKelly H.