Customer Reviews for Als Service Center
(U-Haul Neighborhood Dealer)

218 reviews

800 W Clements St   Odessa, TX 79763
(Corner of Crane ave and Clements)

(432) 332-9659

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(432) 332-9659

800 W Clements St
Odessa, TX 79763
(Corner of Crane ave and Clements)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very neat and organized location. The customer service was excellent.

Jesus C. 
Rating:
4.0

Customer did not leave a comment.

Rachel O. 
Rating:
4.0

Customer did not leave a comment.

AbelardoV M. 
Rating:
5.0

The running lights were not checked before assigning us the trailer and I ended up getting pulled over because of it. Thank goodness the Police officer was ver understanding and let me go with a warning. But this is something that should be checked constantly!

Dixie L. 
Rating:
4.0

I never got paid back my $60 deposit and I don't know why

carlos S. 
Rating:
5.0

Customer did not leave a comment.

Job A. 
Rating:
5.0

Is great service

Fabian L. 
Rating:
5.0

Customer did not leave a comment.

MILES G. 
Rating:
5.0

Cruz was the sweetest man I've ever rented a u-haul trailer from. Hooked up the trailer, made sure everything was good before I left and when I brought it back, he backed it in for me and helped with my hitch. I would recommend renting from him anyway and I will most certainly be back

Paige D. 
Rating:
3.0

Als Service Center is crowded with old left behind storage boxes and getting the truck picked up took longer than was necessary.

RUBY H. 
Rating:
5.0

Thanks

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

Malcolm M. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Nothing. They were very helpful and friendly. May have been a bit further from my house but I would go back to them.

Ronda M. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

The owner was very polite and professional. When he was getting paperwork ready he noticed we have the same birthday. Which I thought was pretty cool. I had never met anyone with the same birth day. When needed I will use Al's again.

Marc W. 
Rating:
5.0

Customer did not leave a comment.

shirley S. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Cruz was thorough and fantastic to work with! Great representation for the brand. Way better service than I've received from other U-Haul locations.

David C. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO S. 
Rating:
4.0

Customer did not leave a comment.

gerald C. 
Rating:
2.0

See above!

JENNY B. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

Nothing it's perfect

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Isaac L. 
Rating:
5.0

Nice folks Quick check in and easy return

charles L. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Austyn R. 
Rating:
4.0

The manager was extremely welcoming and helpful.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

CRUZ waa great! Would rent from him again!

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

LUIS N. 
Rating:
2.0

Glass everywhere, convenient but at a price.

TJ B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

ABNER E. 
Rating:
1.0

Poor communication. Was called less than 24 hours before trailer rental to be told that none had returned to the location I rented it at. Had to drive 20 miles to get a trailer and couldnt even return it in origiinal city rented it from or would be charged $22 dollars more.

Jennifer S. 
Rating:
5.0

Nothing. Just do the same thing.

jose P. 
Rating:
3.0

Just very old, run-down garage. People were great & equipment was fine but not a very professional setting.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Selena S. 
Rating:
5.0

Customer did not leave a comment.

pedro Z. 
Rating:
5.0

Customer did not leave a comment.

Wade G. 
Rating:
5.0

Customer did not leave a comment.

arturo T. 
Rating:
4.0

The gentleman that helped me was was very nice. He did a great job helping me rent the trailer.

Sarah D. 
Rating:
3.0

Great support cast

David W. 
Rating:
1.0

Customer did not leave a comment.

torrey D. 
Rating:
2.0

I had a 5ft wide cargo to haul so I rented a 6 x 12 cargo trailer with ramp. The back opening of tbe trailer was less than 5 ft wide and I wasnt able to use it. I had to bring it back and get a trailer elsewhere. My money was wasted. I would like a refund. For the next customer show that a 6x12 cargo trailer will not haul a 5ft wide cargo on the reservation app.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

torrey D. 
Rating:
1.0

This place was absolutely ridiculous. When I arrived the gentlemen asked me to jook up the trailer. When I got done he said he had to leave to take care of a personal matter during business hours. I sat there and waited for approximately 15-20 minutes waiting for him to come back. Now that I have received the bill there is an additional charge for insurance that I did not request. I would not recommend this establishment to anyone and I will forsure will not be viting them ever again.

Ruben P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
1.0

Make sure to have the right code given to the customer instead of the wrong code to get the key. Also, customer service reps didn't help at all, Just told me to wait until the placed opened.

Zachary H. 
Rating:
5.0

The gentleman I dealt with was named Cruz, he was an extremely professional and amiable person, I was very pleased with the experience in dealing with him, he made the whole process very easy and painless, it's a shame there are not more individuals out in the customer service industry that are as polished as this man was! I could tell he had that “old school” dedicated work ethic. If anyone I know needs a Uhaul, I would strongly recommend they see Cruz at Al's Service Center. This man was a pleasure to deal with.

Brandon D. 
Rating:
3.0

Customer did not leave a comment.

MARY ANN P. 
Rating:
5.0

Can't think of any improvement. Service was great!

barbara Y. 
Rating:
5.0

Customer did not leave a comment.

Antonio F. 
Rating:
1.0

Customer did not leave a comment.

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

Business was late opening they didn't have the items we needed or reserved .

charles D. 
Rating:
5.0

Customer did not leave a comment.

Erin A. 
Rating:
5.0

Customer did not leave a comment.

Nicole W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

juanita A. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn D. 
Rating:
5.0

Customer did not leave a comment.

tommie A. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Gus B. 
Rating:
5.0

Friendly guy and quick to get everything done. Gave me great information for a next time rental. Definitely recommend

Sarahi G. 
Rating:
1.0

Muy mala atención por parte de la persona que me atendió, poca educación y mala forma para dirigirse a los clientes.

Dariel D. 
Rating:
5.0

Customer did not leave a comment.

DORA G. 
Rating:
4.0

Cruz's (owner) very polite and helpful

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Kishor V. 
Rating:
5.0

Gentlemen went out of his way to meet us and rent out the 6×9 utility trailer to us. Very friendly. Made it very easy for us. Thank you.

Jesus C. 
Rating:
3.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

Britton S. 
Rating:
5.0

Customer did not leave a comment.

SUFIAN S. 
Rating:
4.0

Customer did not leave a comment.

Kathleen N. 
Rating:
4.0

Customers service was great!!! The only downfall was there was only a few pieces of equipment to choose from. Although they were the only ones to have the trailer that i needed for miles so a plus on that one... i give my visit an A.. A+ if they would have more equipment to choose from for futre needs

Rating:
5.0

Excellent service

ralph K. 
Rating:
5.0

UHaul is dependable, affordable & has choices available to make things easier. I always feel confident choosing UHaul. Thanks Al's Service on 800 W Clements & all the other places that have provided a perfect vehicle for my need. Thank you !!

karen F. 
Rating:
5.0

Customer did not leave a comment.

Glen B. 
Rating:
1.0

I haul rep in Odessa charged for in town use when I specifically said it was for one way delivery. Rep in Blackfoot Idaho quoted $268 and charged $1100

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Mr Mancha gives an excellent customer services

Moraima G. 
Rating:
5.0

Customer did not leave a comment.

Ronny E. 
Rating:
4.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Cruz was very helpful enjoyed doing business with him,

ruynaldo E. 
Rating:
3.0

Very friendly & knowledgeable staff.

Rhiannah R. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Yadira D. 
Rating:
3.0

Customer did not leave a comment.

Deja S. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Keld D. 
No reviews have been submitted for this location.

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