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YOLEIDA D
Customer Reviews for Altagama
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Altagama was a total third party dealer and the moving trucks are not their focus. The trucks were difficult to find and the store was not open according to their hours and was very difficult to get in touch with. The billing was confusing because it was separate from the u-haul app and what was discussed with u-haul direct. Our appliance dolly was missing and it caused a wild goose chase of finding it on the property, resulting in a one hour delay. U-Haul customer service was not helpful at all and they were basically nonresponsive and nonnegotiable towards all of these inconveniences. I will never do business with u-haul again let alone these odd third party dealers they route their business to. I’m deleting the app immediately after this and always using their competitors instead who will absolutely win on customer service and care.
Maggie BThis is a cell phone shop. I am driving a 26' truck into a strip mall with no signage whatsoever. Took 15 mins once in the lot to figure out where to return vehicle while panicking i had no idea where to take it! Then they charged me a $25 cleaning feel for a truck that was pristine and if anything, cleaner than when I picked it up!
Caleb CMake the app and customer service better. After 15-20min waiting for the app to get me “approved”, i ended up having to call a representative, who said she would look into it and decided to put me on hold for almost 25 mins until I finally decided to try again on the app. Rented the vehicle for 4 hours but only got to use it for 3 hours. Terrible
Luis Z