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theresa H.
Customer Reviews for Alton Home Lumber Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lifesavers, we need the uhaul desperately!
Denis U.Very nice service.
john S.very helpful and professional
Joseph G.The people who work there are extremely friendly and were very helpful. I would definitely rent from that location again!
Trevor M.Everything was just fine
SUSAN F.Very smooth operation Very professional
roger A.great customer service from start to finish thank you because this is becoming a rarity unfortunalely!
Anna B.Parking was not clearly visible. Equipment everywhere. Not accessible or inviting at all
Lindsay T.Used a motorcycle trailer to haul a snowblower for repairs. Always helpful to inform dealer what it will be used for.
John M.Communication was great .equipment was great everything was great .great experience.
William D.We were charged extra for a few more miles even though the highway was blocked and we had to go a differen route.
James K.A very pleasant and enjoyable experience. The people were wonderful. Big thumbs up
Robert P.Have some electrical adapters available for the trailer hitch up.
Ray O.The woman and her trainee were great. Very professional.
Michael M.This location could really use some rental pickup trucks. I have rented from this store several times, and they are always friendly and helpful.
Chris M.This location was amazing! The staff were so wonderful - cannot recommend these folks highly enough.
Pamela O.I asked to return different locations they charged me $18 never told me it was extra they charged me $20 for being late with trailer that I dropped off the night before it was due. U haul told me by noon would be ok no problem apparently that meant you will just charge you $40 (never said that it would cost) $95 over the $1200 I already paid that's how you treat a repeat customer I'll look elsewhere from now on.
Kaylin O.No complaints. Service was excellent!
Bruce B.Lyndsay was VERY HELPFUL and went out of her way to provide excellent customer service! Recommend to everyone!!!
Keith D.Have more motorcycle trailers around
Bradley G.Used this drop off location several times. Very pleased. Thank you.
MARKDOUGLAS Z.When calling the service to book I think they should give a more range of locations
william W.No one was there to check in the trailer despite the fact we dropped it off during work hours.
Elizabeth C.The gentleman who helped me out at the counter was extremely polite and helpful. I was having a little trouble with the check in app.
Heidi C.Very helpful staff!
James P.It was fine.
Andy C.Easily received and in and out the door quickly.
Peter G.Location was closed and I used the online check in
DAWN E.The staff at the location were great!
James S.Staff is flexible. I was going to be out all day and into the night towing a car from Connecticut. They said as long as it was there in the morning it would only be a one day rental.
Richard F.Truck was available and clean, check in was fast.
Bob B.Hard place to find. No signs for where to park truck
DAVID C.They let me leave with 2 bald tires, which led to a flat tire and 4 hours sitting on the side of the road. Also there was a check engine light on when I left. He said everything was fine.
Sandra D.Friendly, veyt helpful and accommodating.
Paul S.N/A
Jonathan L.Reuben and coworker were so helpful and friendly and accommodating
Thomas M.The reservation process was confusing. When making the reservation the site said I had made a reservation, but no equipment was available and that a U-haul representative would call me. I never received a call. I checked directly with Alton Home Lumber and they confirmed they had the equipment. This was to confusing.
Bruce B.Shoulder massage by attractive woman.
Craig W.I ordered a furniture dolly as I needed to move many heavy items, but when I picked up the truck the dolly was not inside. It was a weekend and the office was closed so I had no way to contact anyone. I used the phone app to pick up the truck but there was no way to contact anyone regarding incomplete orders. I had to move all of my things without a dolly. I'm very upset
James S.Very helpful employees
Daryl S.I honestly don't think you could improve on anything unless of course you want to buy the customer lunch ha ha Ha but seriously I was so thoroughly pleased with the service that I received that it makes me wanna rent several more times excellent excellent excellent
Mark T.Don't fix it if it ain't broke.
Francis B.Great place to rent with skilled professional people on hand to help.Thanks John
John M.When dropped off didn't go over anything with us, just said we all set, then get extra charge for Miles didn't know about
Eric C.Friendly service, clean vehicle and easy return. Will definitely be renting from here again! :-)
Jan R.