Drivers side running light on the trailer didn’t work. All brake lights did work. Wheel bearing are loose and making noise. Store location was great.
CASEY G
Customer Reviews for Alton Home Lumber Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/A the customer service was excellent. The truck was spotless. It was perfect. Would definitely go back to that location again.
MARY KI was overcharged on my fuel. I took it out with just over a half a tank of fuel and I returned it but was charged for 3 gallons. That wasn't right. I even mentioned to the girl I gave the key to that when whoever checks it in pay close attention to the fuel because it's a bit tricky as the gas gauge doesn't have any notch between 1/2 and 3/4 full. I'm disappointed I was charged for extra fuel. I do think it's a bit of a gimmick that UHaul uses to get free fuel from their customers. If customer gets a truck w/a full tank there is no question if it gets returned full or not. Not so when it's 5/8 full
JACOB ERep was courteous, helpful and cheerful. Pickup was quick and easy
LISA GFriendly. Quick and efficient check-in.
HOBART JNothing everything went great
RICHARD FNice people. Very professional and friendly
ROBERT TGREAT SERVICE!!!
Meredith JReuben was great! A great plave to pick up the truck from, friendly, informative, well stocked store too!
MICHAEL LNothing
TIMOTHY RGreat customer service at the alton location.
STEPHEN JVery helpful to me especially since I had not rented one in quite a few years. Professional service, great product, handled by people with a positive attitude. I cannot think of any area for improvement. Thank you!
ROBERT NHeather was a tremendous help all through my U-Haul experience!
BRUCE KI don't think any improvement is needed the staff very helpful
Sherry SVery dissatisfied with your gasoline refill policy.Rented with 3/4 of a tank. Drove approximately 104 miles. Guage dropped to approximately 1/2 tank. Started refilling and watched gas guage. It moved to 5/8 tank. Kept watching and filling and it didn’t move. Pumped approximately $54.00 worth of gas and stopped. Then started truck and guage jumped to full. I over spent! You charge extra for not refilling the proper amount but do not give a refund for overfilling. Very dissatisfied with the rental for this reason. I was ripped off.
DOUGLAS IExcellent service from this establishment ! Highly recommend to anyone renting from u-haul!
Stanley KThe staff at the location were absolutely wonderful and extremely helpful!
Suzanne CVery friendly and efficient customer service.
Jeffrey GI paid ez pass on line and they are still billing me as they say they have no way to prove it.
Diane SThe representative, Reuben, was excellent in doing everything he needed to just to ensure we were all set. That was great customer service
Ira CThese Uhaul trucks have really poor visibility for night time driving. The headlights were not bright enough and add to the rain it made my drive some more treacherous once we were outside of the big city.
Ardo PThe entire cab wreaked of cigarette smoke and made me nauseous the whole time I was using the truck. Bad experience!
Keith DGreat, convenient experience will use again.
Krystil CThe folks were very friendly. Returning was very easy. I also called them ahead of time to let them know I was coming.
Donald SPrompt, professional and personal service with experience in serving the community.
Matthew MWe had a smooth move. Np issues with the truck. Everything went well.
Pamela GI was disappointed and greatly inconvenienced because when I tried to extend my rental, your website (via my account) said that the trailer was rented immediately after me- this was not true. I had to rent another trailer at another site to cover my work requirements which wasted much time and fuel. I certainly would not inconvenience another customer by returning my rental late, please be sure that your website has accurate information so that U-Haul doesn't inconvenience me.
DAVE SGreat customer service!
Aaron HLifesavers, we need the uhaul desperately!
Denis UVery nice service.
john svery helpful and professional
Joseph GThe people who work there are extremely friendly and were very helpful. I would definitely rent from that location again!
Trevor MEverything was just fine
SUSAN FVery smooth operation Very professional
roger agreat customer service from start to finish thank you because this is becoming a rarity unfortunalely!
Anna BParking was not clearly visible. Equipment everywhere. Not accessible or inviting at all
Lindsay TUsed a motorcycle trailer to haul a snowblower for repairs. Always helpful to inform dealer what it will be used for.
John MCommunication was great .equipment was great everything was great .great experience.
William DWe were charged extra for a few more miles even though the highway was blocked and we had to go a differen route.
James KA very pleasant and enjoyable experience. The people were wonderful. Big thumbs up
Robert PHave some electrical adapters available for the trailer hitch up.
Ray OThe woman and her trainee were great. Very professional.
Michael MThis location could really use some rental pickup trucks. I have rented from this store several times, and they are always friendly and helpful.
Chris MThis location was amazing! The staff were so wonderful - cannot recommend these folks highly enough.
Pamela OI asked to return different locations they charged me $18 never told me it was extra they charged me $20 for being late with trailer that I dropped off the night before it was due. U haul told me by noon would be ok no problem apparently that meant you will just charge you $40 (never said that it would cost) $95 over the $1200 I already paid that's how you treat a repeat customer I'll look elsewhere from now on.
Kaylin ONo complaints. Service was excellent!
Bruce BLyndsay was VERY HELPFUL and went out of her way to provide excellent customer service! Recommend to everyone!!!
Keith DHave more motorcycle trailers around
Bradley GUsed this drop off location several times. Very pleased. Thank you.
MARKDOUGLAS ZWhen calling the service to book I think they should give a more range of locations
william wNo one was there to check in the trailer despite the fact we dropped it off during work hours.
Elizabeth C