Customer Reviews for Alton Home Lumber Center
(U-Haul Neighborhood Dealer)

276 reviews

199 Main St   Alton, NH 03809

(603) 875-3581

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2:30 pm
  • Sun: 8:30 am - 2:30 pm

Services at this Location:

Contact Us

(603) 875-3581

199 Main St
Alton, NH 03809

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2:30 pm
  • Sun: 8:30 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Kevin K 
Rating:
4.0

Rep was courteous, helpful and cheerful. Pickup was quick and easy

LISA G 
Rating:
5.0

Customer did not leave a comment.

SARAH C 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M 
Rating:
5.0

Customer did not leave a comment.

GEORGE B 
Rating:
5.0

Friendly. Quick and efficient check-in.

HOBART J 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Nothing everything went great

RICHARD F 
Rating:
5.0

Nice people. Very professional and friendly

ROBERT T 
Rating:
5.0

Customer did not leave a comment.

THOMAS B 
Rating:
5.0

GREAT SERVICE!!!

Meredith J 
Rating:
5.0

Customer did not leave a comment.

ROGER D 
Rating:
5.0

Reuben was great! A great plave to pick up the truck from, friendly, informative, well stocked store too!

MICHAEL L 
Rating:
5.0

Nothing

TIMOTHY R 
Rating:
5.0

Customer did not leave a comment.

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

LISA D 
Rating:
5.0

Great customer service at the alton location.

STEPHEN J 
Rating:
5.0

Very helpful to me especially since I had not rented one in quite a few years. Professional service, great product, handled by people with a positive attitude. I cannot think of any area for improvement. Thank you!

ROBERT N 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W 
Rating:
5.0

Heather was a tremendous help all through my U-Haul experience!

BRUCE K 
Rating:
5.0

Customer did not leave a comment.

RALPH C 
Rating:
5.0

Customer did not leave a comment.

PAU M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

I don't think any improvement is needed the staff very helpful

Sherry S 
Rating:
5.0

Very dissatisfied with your gasoline refill policy.Rented with 3/4 of a tank. Drove approximately 104 miles. Guage dropped to approximately 1/2 tank. Started refilling and watched gas guage. It moved to 5/8 tank. Kept watching and filling and it didn’t move. Pumped approximately $54.00 worth of gas and stopped. Then started truck and guage jumped to full. I over spent! You charge extra for not refilling the proper amount but do not give a refund for overfilling. Very dissatisfied with the rental for this reason. I was ripped off.

DOUGLAS I 
Rating:
5.0

Customer did not leave a comment.

SHARON A 
Rating:
4.0

Customer did not leave a comment.

ROY T 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

Burton M 
Rating:
5.0

Excellent service from this establishment ! Highly recommend to anyone renting from u-haul!

Stanley K 
Rating:
5.0

Customer did not leave a comment.

MARSHA I 
Rating:
5.0

Customer did not leave a comment.

Gerald F 
Rating:
4.0

The staff at the location were absolutely wonderful and extremely helpful!

Suzanne C 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Very friendly and efficient customer service.

Jeffrey G 
Rating:
1.0

I paid ez pass on line and they are still billing me as they say they have no way to prove it.

Diane S 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

The representative, Reuben, was excellent in doing everything he needed to just to ensure we were all set. That was great customer service

Ira C 
Rating:
5.0

These Uhaul trucks have really poor visibility for night time driving. The headlights were not bright enough and add to the rain it made my drive some more treacherous once we were outside of the big city.

Ardo P 
Rating:
3.0

The entire cab wreaked of cigarette smoke and made me nauseous the whole time I was using the truck. Bad experience!

Keith D 
Rating:
5.0

Great, convenient experience will use again.

Krystil C 
Rating:
5.0

The folks were very friendly. Returning was very easy. I also called them ahead of time to let them know I was coming.

Donald S 
Rating:
5.0

Customer did not leave a comment.

Derrick S 
Rating:
4.0

Customer did not leave a comment.

William G 
Rating:
5.0

Prompt, professional and personal service with experience in serving the community.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Denise M 
Rating:
5.0

Customer did not leave a comment.

ALICE M 
Rating:
5.0

Customer did not leave a comment.

Deborah I 
Rating:
5.0

We had a smooth move. Np issues with the truck. Everything went well.

Pamela G 
Rating:
5.0

I was disappointed and greatly inconvenienced because when I tried to extend my rental, your website (via my account) said that the trailer was rented immediately after me- this was not true. I had to rent another trailer at another site to cover my work requirements which wasted much time and fuel. I certainly would not inconvenience another customer by returning my rental late, please be sure that your website has accurate information so that U-Haul doesn't inconvenience me.

DAVE S 
Rating:
5.0

Customer did not leave a comment.

Doreen S 
Rating:
5.0

Great customer service!

Aaron H 
Rating:
5.0

Customer did not leave a comment.

theresa h 
Rating:
5.0

Customer did not leave a comment.

stanley s 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Lifesavers, we need the uhaul desperately!

Denis U 
Rating:
5.0

Very nice service.

john s 
Rating:
5.0

very helpful and professional

Joseph G 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Welcome D 
Rating:
5.0

The people who work there are extremely friendly and were very helpful. I would definitely rent from that location again!

Trevor M 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Everything was just fine

SUSAN F 
Rating:
5.0

Customer did not leave a comment.

Revati R 
Rating:
5.0

Very smooth operation Very professional

roger a 
Rating:
5.0

Customer did not leave a comment.

REBECCA O 
Rating:
5.0

great customer service from start to finish thank you because this is becoming a rarity unfortunalely!

Anna B 
Rating:
1.0

Parking was not clearly visible. Equipment everywhere. Not accessible or inviting at all

Lindsay T 
Rating:
5.0

Customer did not leave a comment.

Ken R 
Rating:
5.0

Used a motorcycle trailer to haul a snowblower for repairs. Always helpful to inform dealer what it will be used for.

John M 
Rating:
5.0

Communication was great .equipment was great everything was great .great experience.

William D 
Rating:
5.0

Customer did not leave a comment.

Wayne B 
Rating:
4.0

Customer did not leave a comment.

Nathan M 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
3.0

We were charged extra for a few more miles even though the highway was blocked and we had to go a differen route.

James K 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

A very pleasant and enjoyable experience. The people were wonderful. Big thumbs up

Robert P 
Rating:
4.0

Have some electrical adapters available for the trailer hitch up.

Ray O 
Rating:
4.0

The woman and her trainee were great. Very professional.

Michael M 
Rating:
4.0

This location could really use some rental pickup trucks. I have rented from this store several times, and they are always friendly and helpful.

Chris M 
Rating:
5.0

This location was amazing! The staff were so wonderful - cannot recommend these folks highly enough.

Pamela O 
Rating:
1.0

I asked to return different locations they charged me $18 never told me it was extra they charged me $20 for being late with trailer that I dropped off the night before it was due. U haul told me by noon would be ok no problem apparently that meant you will just charge you $40 (never said that it would cost) $95 over the $1200 I already paid that's how you treat a repeat customer I'll look elsewhere from now on.

Kaylin O 
Rating:
3.0

Customer did not leave a comment.

James F 
Rating:
3.0

Customer did not leave a comment.

James F 
Rating:
5.0

No complaints. Service was excellent!

Bruce B 
Rating:
5.0

Lyndsay was VERY HELPFUL and went out of her way to provide excellent customer service! Recommend to everyone!!!

Keith D 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
4.0

Have more motorcycle trailers around

Bradley G 
Rating:
5.0

Used this drop off location several times. Very pleased. Thank you.

MARKDOUGLAS Z 
Rating:
4.0

Customer did not leave a comment.

Thomas K 
Rating:
5.0

When calling the service to book I think they should give a more range of locations

william w 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
1.0

No one was there to check in the trailer despite the fact we dropped it off during work hours.

Elizabeth C 
Rating:
5.0

The gentleman who helped me out at the counter was extremely polite and helpful. I was having a little trouble with the check in app.

Heidi C 
Rating:
5.0

Very helpful staff!

James P 
Rating:
4.0

It was fine.

Andy C 
Rating:
5.0

Customer did not leave a comment.

Karl K 
No reviews have been submitted for this location.
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