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GREGORIA S
Customer Reviews for Altus Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff.
Kevin E | Overall ExperienceGreat service
Kevin EEasy pick up! Thank you!
Shannon AI have used this location before, that is why I choose to use it again
Brent MGreat U-Haul site. The people who run it are very cooperative and my rental go flawlessly due to their competence and people skills.
Teresa MWe had a unit for several years and never worried. We also had covered storage for our rv. We never had any issues. the staff was great and wonderful, cannot say enough about them. Our storage garage was big, had a light and the property was very secure. It was easy for us to get to with a trailer. The price was fair and competitive with the base on RV storage. You will not go wrong using Altus Mini Storage.
CHRISTINA C | Overall ExperienceGreat, doing business with you as always.
Kevin EUnfortunately we were having torrential rains and the truck leaked and everything got wet.
LINDA CVery friendly
Kevin ERuined much of our belongings. Mice...I've had storage bldgs many times over the past 66 yrs. This was the worst.
Linda B | Overall ExperienceExcellent people, excellent service.
CHIFFON IWe used Altus mini storage for well over 2 years. Our belongings stayed secured the whole time. We never had any issues with our belongings being damaged in any way via weather or anything. The staff was very friendly and helpful, if needed. They kept us updated on any issues and our billing via email which was great and easy to keep track of, I recommend Altus Mini Storage to anyone who needs short or long term storage or any U-Haul services. Thank you Altus Mini Storage.
KENDALL P | Overall ExperienceDon't know
JUAN ODoors leaked air really bad. Would hate to drive that more than an hour away. I drove it 20 miles and about went crazy.
Monte BThank you for being there.
Joseph BInside of trailer was dirty, someone had hauled firewood in it.
Douglas HTruck cab was not clean at pick up time, very unprofessional location, I was scheduled to pick up at 10am and she told me I would have to wait til 2 pm for the tow dolly. Turned out someone came over to get it hooked up that did not work for altus mini storage
melvin pNothing that I can thunk of. Customer service was 100%. Will go.bacj if I ever need a uhaul again
TIMOTHY LGood as ia
william nExtremely easy drop off process.
Benjamin Vwould be nice if they were more available at any time for returns
JANE PNot any thing I can think of at the present.
Richard TKnob for Air / heat control broken. Drivers headlight low beam not working had to drive at night with Highbeams.the gentlemen that worked there were very nice.
Frank CThe Office personnel were rude on the phone and was angry that the equipment was dropped off at another location, since this location decided to take several days off and not return phone calls. My credit card was charged (without) my consent for additional days even though the equipment was dropped off prior to the due date. After making a call to the main U-Haul offices the funds were credited back to my card. This drop off location should not be allowed to continue to do business as a U-Haul location.
Robert MQuick service
william nAlways a great experience. Will rent again and again. No improvements just continued great service.
STEVE GVery Friendly and helpful!
Edward DDidn’t even make it inside before they came out and took care of my equipment. Friendly and helpful.
Phillip BStaff was very courteous and helpful. I will do business with them again.
Doug GI was very displeased when I got a phone call telling me that the truck I reserved online was not available and that I would need to drive 60 miles to pick one up. Why let me reserve it online if it is not available?
Jeff HNever had an issue the entire time that I was there.
TRAVIS W | Overall ExperienceI feel like I was robbed. I rented a $19.90 van and was charged a rate oh $89 this is completely unacceptable as this information was not disclosed to me and my wife at any point by the representative. I am deeply disappointed 😞
Ousmane SVery nice people working and they were fast at getting me a truck.
SHEILA LThis was the most pleasant rental experience I’ve ever had. Equipment was in great shape and ready to go when I needed it. Awesome.
George DExtremely friendly, super helpful. This was my first contact with locals at my new location and it 100% made my day.
Cody HAll was excellent.
CHIFFON IThe customer service was excellent.Mike knows the ins and outs of the business.This is the second time I did business with him again customer service was excellent.
AUGUSTO DYes the inside was very clean which is very important when hauling your great, and customer service was excellent and curious.
Tony GMake location for return clear from start.
Nancy VVery quick, knowledgeable and helpful
RICHARD S